Sellers have pleaded for weeks for eBay to fix its new listing tool foisted upon them last month, and last week, they reported signs of improvement in the tool. But last week's update also seem to have resulted in a glitch impacting sellers listing books and music involving ISBN and UPC codes in Item Specifics.
For booksellers, it's no small problem - sellers reported it on the eBay boards and on Ecommerce EKG
, and it was confirmed by third-party developer and active eBay discussion-board poster Shipscript
You can read more about the problems sellers reported with the new listing tool beginning in mid-April on this April 22nd EcommerceBytes Blog post
. eBay has been working on the tool for a long time, but last month, many sellers said it became mandatory for them to use it.
"I have been very vocal and critical of the new unified listing tool as it was released on a desktop so I wanted to give credit where credit is due.
"They just updated the Item specifics section to more closely resemble the classic listing tool. More of the fields are actually right on the main page instead of those disruptive popup boxes. Instead the "see more" prompts for everything are now small dropdown boxes that are simple to navigate.
"It makes the section so much easier to use, as it is more typical of a computer design interface instead of a mobile phone app. It is definitely a giant step in the right direction. We do not care if you want to change the style of the box to make it look more modern (rounded corners instead of gray square boxes etc.), but this listing tool must work and function as efficiently as the classic and be optimized to give us a superior desktop experience."
The seller went on to say that eBay had reached out and invited them to a Zoom meeting with 7 of eBay's design-team members. The seller accepted and walked the employees through the problems with the new listing tool.
The seller also was quick to point out that eBay's job was not done - "The shipping section NEEDS the redesign next, it has far too many complicated submenus and toggles and hidden features to be effective- when you get it closer to the classic and more like the redesigned item specifics and move most if not all to editable fields on the main screen, we will have a working listing tool that can be further tweaked and refined without as much urgency."
Other sellers were not pleased
with last week's changes, reporting new "page-jumping" issues and annoying pop-up windows.
Let us know if eBay requires you to use the new listing tool and if you have any problems with it. Was last week's update an improvement?