Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Sat Feb 12 2022 21:54:04

eBay Changes Return Policy, Cancellations, Money Back Guarantee

By: Ina Steiner

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On the same day eBay announced a slew of changes as part of its 2022 Winter Seller Update that sellers had to parse through, eBay notified sellers by email that it was changing the User Agreement (UA).

It took us an excruciatingly long time to review the language eBay added and dropped (and moved around) from the new UA. It's unfortunate eBay didn't call attention to and explain in greater detail what is changing and what it means for sellers.

In addition, eBay included a notice that "Payment terms now reflect eBay's migration to managed payments" in its email to sellers about the new UA, but as far as we can see, it failed to draw attention to the fact that the eBay "Payment Terms of Use" is changing effective April 16, 2022.

You can read in detail the changes we found in eBay's new User Agreement, including new language prohibiting users from sharing log-in information with third-parties; potential fees for buyers who use its authentication services; and changes to the language around returns and cancelations for buyers and sellers and the eBay Money Back Guarantee.

After you've had a chance to read our analysis published today and look over the new User Agreement, let us know what you think about what's changing and how it may impact you.

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Readers Comments

Perminate Link for eBay Changes Return Policy, Cancellations, Money Back Guarantee   eBay Changes Return Policy, Cancellations, Money Back Guarantee

by: Old School Seller This user has validated their user name.

Sun Feb 13 11:30:13 2022

Regarding 3rd party login credentials.... Does this then apply to shipping services such as Stamps.com and also to snipe bidding apps which are authorized to bid on a buyer's behalf?

Perminate Link for eBay Changes Return Policy, Cancellations, Money Back Guarantee   eBay Changes Return Policy, Cancellations, Money Back Guarantee

This user has validated their user name. by: Ina

Sun Feb 13 12:09:26 2022

When you sign up with an authorized third-party service, you give them your user id but not your password - a screen pops up where you're interfacing with eBay through an authentication process.

Perminate Link for eBay Changes Return Policy, Cancellations, Money Back Guarantee   eBay Changes Return Policy, Cancellations, Money Back Guarantee

This user has validated their user name. by: Rexford

Sun Feb 13 15:50:30 2022

"including new language prohibiting users from sharing log-in information with third-parties"

Ina, I hope that you are correct.  I'll be watching this one.

Perminate Link for eBay Changes Return Policy, Cancellations, Money Back Guarantee   eBay Changes Return Policy, Cancellations, Money Back Guarantee

This user has validated their user name. by: Rexford

Sun Feb 13 16:20:03 2022

I just read ecommercebytes article "New eBay User Agreement: Don’t Share Log In with Anyone"

And what I write below is my OPINION (Isn't it sad when you have to state that up front because you never know when these goons will come after us) like they did a certain ecommerce news publisher?

As it relates to eBay's new user agreement, sounds like eBay doesn't want to be accountable to anyone or anything. The lawyers have been working overtime.  But it is crystal clear they want more freedom to dip into sellers' bank accounts without needing sellers' permission for whatever purpose they choose.  They might want to think twice about that since they have just stated that they are "hands off", just a facilitator.

My guess is the reason that they are now referring to Managed Payments as "Payment Services"  is because Managed Payments has already been branded by sellers as the overreaching Johnny No Thumbs payments rot that it is. And eBay's new user agreement doubles down on that.

Sellers will likely always call it Managed Payments or Mangled Payments so if eBay thinks that calling it Payment Services is the new shade of lipstick on the payments pig they are mistaken.

Perminate Link for eBay Changes Return Policy, Cancellations, Money Back Guarantee   eBay Changes Return Policy, Cancellations, Money Back Guarantee

This user has validated their user name. by: COVID-19

Mon Feb 14 01:39:40 2022

"It's unfortunate eBay didn't call attention to and explain in greater detail what is changing and what it means for sellers."

eBay never does. And that is ON PURPOSE!

Perminate Link for eBay Changes Return Policy, Cancellations, Money Back Guarantee   eBay Changes Return Policy, Cancellations, Money Back Guarantee

by: Chicago48 This user has validated their user name.

Mon Feb 14 05:16:12 2022

All it takes for Ebay to do is make a table:  one side shows the OLD language or terms and the other side shows the change.

Perminate Link for eBay Changes Return Policy, Cancellations, Money Back Guarantee   eBay Changes Return Policy, Cancellations, Money Back Guarantee

by: myfriendhenry This user has validated their user name.

Mon Feb 14 10:34:17 2022

Have long awaited eliminating the cancellation fee!  This is great news, especially for the customer who orders, then says they forgot to update to their new address.  I always cancel and tell them to update their address and re-order.  Because of the limitation in eBay where they can't update the shipping address and therefore cover the seller for INR.  Also the order where they select free FC shipping, and then send a message to confirm it will show up in 3 days.  I always tell them if they want it fast they have to re-order choosing Prio or Exp.

Perminate Link for eBay Changes Return Policy, Cancellations, Money Back Guarantee   eBay Changes Return Policy, Cancellations, Money Back Guarantee

by: pace306 This user has validated their user name.

Mon Feb 14 12:36:45 2022

eBay doesn’t want YOU sharing info but THEY can freely share YOUR info with whom ever they please.

When you read an eBay statement and it’s blatantly one sided - it’s trash - ignore it.

I’m sure there’s a legal (d@mn eBay lawyers) reason - multiple people doing multiple things with the same login info probably exposes them to something that would cost them $$$$$$$$

Now if they would just spend all this energy concentrating on making sales …….

Perminate Link for eBay Changes Return Policy, Cancellations, Money Back Guarantee   eBay Changes Return Policy, Cancellations, Money Back Guarantee

by: spooky This user has validated their user name.

Mon Feb 14 13:32:29 2022

one of my user ID's I use for Auctionsniper only. I give A/S my name and password. Is this no longer allowed?

Perminate Link for eBay Changes Return Policy, Cancellations, Money Back Guarantee   eBay Changes Return Policy, Cancellations, Money Back Guarantee

This user has validated their user name. by: Lightning

Mon Feb 14 17:43:01 2022

@spooky regarding ''one of my user ID's I use for Auctionsniper only. I give A/S my name and password. Is this no longer allowed? ''

See Ina's post above.  You are not giving Auctionsniper your *ebay* password, just your username.  Auctionsniper gets an eBay-generated token that it uses to access your ebay account for the purposes of bidding.

I'm sure you created a username and password to log into Auctionsniper, but that is a completely separate set of credentials (I hope!)



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