Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Mon Jan 24 2022 19:41:24

Have You Ever Encountered This Little Heard of eBay Fee?

By: Ina Steiner

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A seller on the eBay discussion boards asked on Saturday, "Anyone heard of this?" and pasted the following text: "recovery of expenses for policy monitoring and enforcement." 

It's not clear what prompted the seller's question, but those responding on the discussion thread seemed unfamiliar with the policy and were unsure when eBay had added it to the User Agreement.

We had brought the policy to EcommerceBytes readers' attention in a 2018 blog post titled, "When Is the Last Time You Read the eBay User Agreement?" when we wrote: "eBay gives itself the right to charge you for the "recovery of expenses for policy monitoring and enforcement." 

Here's the excerpt of the eBay User Agreement that describes the policy (we underlined the relevant part):

"If we believe you are violating our policies prohibiting Offers to buy or sell outside of eBay, you may be subject to a range of actions, including limits on your buying and selling privileges, restrictions on listings and account features, suspension of your account, application of fees, and recovery of expenses for policy monitoring and enforcement. If you are a seller and you offer or reference your contact information or ask a buyer for their contact information in the context of buying or selling outside of eBay, you may be liable to pay a final value fee applicable to that item, even if the item does not sell."

We've heard from sellers who were charged a commission on an unconsummated transaction, which relates to the part about "selling outside of eBay" from the end of the excerpt above - see this example from November.

But we have not heard from sellers who've said eBay charged them for its costs of "policy monitoring and enforcement."

Let us know if you've encountered any surprise fees on eBay - or other marketplaces, for that matter.

Comments (8) | Leave Comment | Permalink
Readers Comments

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This user has validated their user name. by: Lightning

Tue Jan 25 00:59:03 2022

They missed the fee for ''having to formulate a User Agreement''.  The lawyers have to get paid, plus the Walker's West vouchers.

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by: pace306 This user has validated their user name.

Tue Jan 25 06:36:50 2022

Being the cc processor means they can make up ANYTHING at will and steal funds from you ... just because.

AKA the San Jose Mafia

Look, I never heard of the Walkers West Wings Fee - but Ive paid it
I never heard of the eBay Seller Advocate Fee - but Ive paid it

Theres alot of crooked eBay fees and policies - this one may be obscure, but Im sure that if you had nothing to do with your life and had all the time in the world - combing through the TOS - there would be more of them.

Its another gotcha "we dont have to prove it - yet you were doing X wrong that we dont like so we will charge you"

You SHOULD absolutely make off eBay sales - theres no reason NOT to .

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This user has validated their user name. by: The End

Tue Jan 25 06:52:41 2022

It's like when the ambulance squad send you a bill for a job they were already getting paid to do.
It's called "Double Dipping".

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by: Snapped This user has validated their user name.

Tue Jan 25 08:26:08 2022

“ If we believe….”

That’s the problem, right there.  Everything el$e i$ ju$t detail$.

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by: kevindsm This user has validated their user name.

Tue Jan 25 13:54:40 2022

Waiting for the ''handling fee'' for charging a ''service fee''.

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by: Geetar This user has validated their user name.

Wed Jan 26 19:08:35 2022

I played by their rules for years, and watched them become more and more unreasonable. Now I dont care any more. I send in the package with my orders my phone # and my email, with an explanation of why I dont offer calculated shipping any more. If they want a discount they could email me with an order and I will give them a way better price than on ebay with combined shipping. I have a lot of regular customers, and about half of them now buy from me off of ebay. They get combined shipping discounts, and tax taken off. To me it's just making up for alienating customers with the free shipping scheme. And also making up for a lower and lower overall sell thru rate the more items and inventory I list.

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by: Rogue This user has validated their user name.

Thu Jan 27 04:16:02 2022

Were 🤑 not talking about pleasure cursin or day sailin were talking about 🦈SHARKIN ‼️
GET  URE  E~bay 💸 money here⁉️
😎 LOAN SHARKIN‼️

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by: Miss Havisham This user has validated their user name.

Sat Jan 29 13:52:27 2022

That's not the first goofy question--nor the last--that particular member has posted. S/he's combing the eBay help pages and asking about these obscure little phrases--out of context and with no linked sources--frequently. Few posters take his/her inquiries seriously.



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