Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Fri Jan 7 2022 11:35:16

Are Annual Payment Holds a New Reality for eBay Sellers?

By: Ina Steiner

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A seller said eBay placed a hold on his payments for 5 days while it reviewed their account - and was told it's part of eBay Managed Payments policy.

The seller wrote on the eBay discussion boards: "Once a year, sellers are going to have their accounts reviewed and payout held, until eBay completes a review that may take up to 5 days. During that time you can list, buy and sell just not get payments. I quote "there are no triggers, or nothing wrong with your account, this is just the new standard to safe guard our buyers and sellers on eBay."

Another seller compared it to PayPal practices, but with a difference, writing the following:

"We had security reviews when we used PayPal. But when PP did this, they froze ONE transaction while they did they random security check.

"I have asked many times WHY eBay does this and WHY do they have to hold ALL funds for  3-5 days. But I've never gotten an answer. I respect security checks and I support eBay doing them. But how they are going about it is like no other site does and I can't think of a valid reason why they need to do this. But because they do, we have to deal with it."

There are many reports of customer service reps telling a seller about a policy that may or may not be correct. What's concerning is that eBay didn't provide the original poster details about the hold (it's not clear what kind of notification they received, if any). That leaves sellers forced to guess about eBay practices and policies - which is especially concerning for policies impacting sellers' funds.

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Perminate Link for Are Annual Payment Holds a New Reality for eBay Sellers?   Are Annual Payment Holds a New Reality for eBay Sellers?

by: Weirdbooks This user has validated their user name.

Fri Jan 7 16:23:57 2022

It is probably seller specific.  I have never seen this on my account.  Since moving to eBays new payment process, my payments are set to weekly, and I have not seen any extra delays in the processing of the weekly disbursement.

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by: railady This user has validated their user name.

Fri Jan 7 21:02:21 2022

@Weirdbooks - Ditto.

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by: toyman This user has validated their user name.

Sat Jan 8 09:18:38 2022

@Wirdbooks - Same. No holds.

Perminate Link for Are Annual Payment Holds a New Reality for eBay Sellers?   Are Annual Payment Holds a New Reality for eBay Sellers?

by: pace306 This user has validated their user name.

Sat Jan 8 20:42:24 2022

No holds here either - but you can never trust the criminals in San Jose.

It takes 5 days to verify what exactly?

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by: MIscetal This user has validated their user name.

Mon Jan 10 00:13:49 2022

I had this happen with PayPal over the holidays.  I have used the same PayPal account for 12 years,  I frequently receive payments from clients for a service I provide. Sometimes for a few bucks, sometimes for hundreds of dollars.

On Dec 17 I received the advance I require - $260.00 - and the usual message telling me I received money, I didn't need it, so didn't look at PP until Dec 22 - when I went to the account, and discovered sent a message saying that because of "unusual activity" on my account, the funds were on hold until January 4th - BUT that if I verified that I delivered the goods with a delivery confirmation or said yes, the service was performed, I could have my money - minus the processing fee - by Dec 27. I called, and was read the SAME message I found on the account page, and given soothing bs and asked to be escalated - after a long wait, the escalator read me the same message and soothing bs, but said that if I would call the seller while she was on the line, I could have my funds by - January 4.  OR I could ask the buyer to "sign back in" and click the message they had sent her.  

The buyer had not wanted to use eBay - she would have preferred another service, but used it to make things easier for me. She did log in, and a couple days before New Year's PP released the funds - which I promptly removed.

January 2nd I received that same $260, and this time was told I could have my funds by January 17. Another call, same bs; more escalation.  January 4th, because they had confused the payments, they released the second funds.

Ebay and Etsy and PayPal do this, I swear, because they take their fees upfront, and hold my funds at the end of the year for their own accounting purposes.  

This bs is tiresome.

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by: johnny This user has validated their user name.

Mon Jan 10 01:28:23 2022

Millions of dollars. 5 days,  eBay earnsa profit on your money. FTC needs to do their job. Not just eBay but many companies.

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This user has validated their user name. by: Marie

Mon Jan 10 02:56:02 2022

Ebay is likely picking some accounts randomly to do the checks on, but post often it is likely done with a cause.  Like a sudden jump in the number of items the seller sells, by a significant amount.  Or they normally sell $20 items and then all of a sudden they sold a $15000 item.

Things that causes appropriate questions to be asked.  Some sellers simply have a hard time with why Ebay might need to take a peek.

But clearly the way Ebay goes about it is very strange and WRONG.

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by: eBaySince2006 This user has validated their user name.

Mon Jan 10 08:49:28 2022

I sell consumer electronics so holds have bane of my existence since I started selling. I've leaned to live with them I just hate how they don't give us any interest when they hold our money. That should be illegal.  

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by: Nothingnewecrater This user has validated their user name.

Mon Jan 10 10:11:38 2022

I'm so relieved I removed the eBay shackles a while ago. It's all abuse using that site. I remember back in 1998 when I joined it. Within 3 months I was posting on other sites.

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by: DevilishlySarky This user has validated their user name.

Mon Jan 10 11:59:34 2022

Marie , if you sell a 15k item on ebay , you need your bumps felt  

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by: Backwoods Wisconsn This user has validated their user name.

Mon Jan 10 20:38:09 2022

My last payout was 1/3/2022. My financial summary as of 1/10/2022 indicates:
$1,544.47 Available funds - But says: You have no funds available for payout
4 calls to ebay but nothing has been resolved.
I have been told 3 different things from 3 operators.
Its a glitch that they are working on, a problem with my bank info., a problem with my identity. A different excuse every call.
Each time they open a request / trouble ticket but when i call back they have no record of it.
I was verified my ebay managed payments a over a year and a half ago and have not had any problems with my deposits. Same name, same SS# and bank account...
20 years on ebay 99.7 feedback and over 20,000 ratings...
Help...



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