eBay announced the 2021 Fall Seller Update today and also announced it is changing the User Agreement. eBay had announced or signaled many of the changes coming as part of the Fall Update, such as its new pay-per-click advertising program.
We reported on the changes this morning coming to eBay UK, which was one of the first country sites to announce the fall update:
eBay is also expanding logistics and fulfillment services to sellers in Germany, in part to make cross-border trading easier:
One change that's hard to believe hadn't already been available to sellers who pay a subscription for an eBay Store - sellers can now upload custom branding to their Store.
As far as the changes to the User Agreement, eBay listed them as follows:
- Adding a reference to our cancellation policy
- Clarified the type of information sellers must provide when eBay manages payments
But sellers were frustrated that eBay's description of the changes was so cryptic and linked to the full User Agreement - sellers reported they couldn't easily see what exactly was changing.
You can sense the frustration from some sellers commenting on this thread
set up by eBay for users to ask questions - one seller wrote:
"Seriously, we can't comment on changes if we don't know what changed.
"We can't be expected to print the entire current User Agreement and a copy of the new one presented here then spend hours trying to spot the differences. This legally binding document is too important to be given such a lack of transparency.
"A little help eBay please."
An eBay moderator responded to such comments with the following:
"The user agreement now refers to an existing cancellation policy. The payment section further clarifies what seller information is needed for eBay to manage the sellers payment information."
You can find details about the Fall Seller Update here
, and all of the threads eBay set up to answer questions about the Fall Seller Update here
. We'll be digging into the changes and sellers' reaction - let us know what you think of what's changing.