Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed Sept 8 2021 20:08:32

eBay Updates User Agreement as Part of Fall Seller Update

By: Ina Steiner

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eBay announced the 2021 Fall Seller Update today and also announced it is changing the User Agreement. eBay had announced or signaled many of the changes coming as part of the Fall Update, such as its new pay-per-click advertising program.

We reported on the changes this morning coming to eBay UK, which was one of the first country sites to announce the fall update:


eBay is also expanding logistics and fulfillment services to sellers in Germany, in part to make cross-border trading easier:


eBay later posted the news on the eBay.com Announcement Board, where you can find the changes that will impact US sellers.

One change that's hard to believe hadn't already been available to sellers who pay a subscription for an eBay Store - sellers can now upload custom branding to their Store.

As far as the changes to the User Agreement, eBay listed them as follows:

- Adding a reference to our cancellation policy

- Clarified the type of information sellers must provide when eBay manages payments

But sellers were frustrated that eBay's description of the changes was so cryptic and linked to the full User Agreement - sellers reported they couldn't easily see what exactly was changing.

You can sense the frustration from some sellers commenting on this thread set up by eBay for users to ask questions - one seller wrote:

"Seriously, we can't comment on changes if we don't know what changed.  

"We can't be expected to print the entire current User Agreement and a copy of the new one presented here then spend hours trying to spot the differences. This legally binding document is too important to be given such a lack of transparency. 

"A little help eBay please."

An eBay moderator responded to such comments with the following:

"The user agreement now refers to an existing cancellation policy. The payment section further clarifies what seller information is needed for eBay to manage the sellers payment information."

You can find details about the Fall Seller Update here, and all of the threads eBay set up to answer questions about the Fall Seller Update here. We'll be digging into the changes and sellers' reaction - let us know what you think of what's changing.

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Perminate Link for eBay Updates User Agreement as Part of Fall Seller Update   eBay Updates User Agreement as Part of Fall Seller Update

by: lancecorp This user has validated their user name.

Thu Sep 9 14:24:12 2021

The people who aren't upset don't surprise me. Some people who drop ship or have regular suppliers don't have the amt of work that those who source, make their own items ect... have.
Don the Auction Professor is quite upset about what he calls a headache and major upset for sellers and will have a live youtube show at 7 pm tonight. Of course like many of us - Don actually sources.

Perminate Link for eBay Updates User Agreement as Part of Fall Seller Update   eBay Updates User Agreement as Part of Fall Seller Update

by: Opalie This user has validated their user name.

Thu Sep 9 14:59:34 2021

I'm guessing Marie doesn't have any listings in the next bunch of categories which have been chosen for the next major category change/required IS upheaval.

It's a major pain in the rear for those of us who have already been through this in other categories and now have to do it all over again without a chance to even breathe a sigh of relief.

Perminate Link for eBay Updates User Agreement as Part of Fall Seller Update   eBay Updates User Agreement as Part of Fall Seller Update

This user has validated their user name. by: iheartjacksparrow

Thu Sep 9 15:08:23 2021

@Marie - Did you even read what I wrote? I was agreeing with you! I don't care what eBay does because whatever new rules they come up doesn't make a difference as to how I run my store.

And Biden wants the IRS to be able to access everyone's bank account, PayPal account, etc., to find tax evaders. Watch out, Toolguy, they're coming for you.

Perminate Link for eBay Updates User Agreement as Part of Fall Seller Update   eBay Updates User Agreement as Part of Fall Seller Update

by: toastedmutt This user has validated their user name.

Fri Sep 10 11:13:26 2021

@Marie - Pay per click is optional so sellers do have control over whether they want to participate or not.

A comment I read on the eBay community boards offered the thought that if enough sellers opt into pay per click that new revenue just might keep regular seller fees at the current level for the time being.  One can only hope.

Perminate Link for eBay Updates User Agreement as Part of Fall Seller Update   eBay Updates User Agreement as Part of Fall Seller Update

by: Geetar This user has validated their user name.

Fri Sep 10 13:45:20 2021

@toastedmutt

   I really dont think that ebay can raise fee's. If you take into account the cost of FBA, vs USPS, it ends up being less in a round about way. So Amazon's fee's may be more, but the little money you save using FBA evens the take rates.

   Big sellers like Amazon for their FBA. A fee hike by Ebay would just push more larger and medium sellers over to Amazon only! I hope they have the brains to see that.

Perminate Link for eBay Updates User Agreement as Part of Fall Seller Update   eBay Updates User Agreement as Part of Fall Seller Update

by: lancecorp This user has validated their user name.

Fri Sep 10 18:33:45 2021

https://www.youtube.com/watch?v=UGroUdO4iTM - This is Don's vlog. There is sure as heck going to be a lot of angry sellers in many categories - as it should be. For those not affected - hang tight - Ebay will get to you!

Perminate Link for eBay Updates User Agreement as Part of Fall Seller Update   eBay Updates User Agreement as Part of Fall Seller Update

by: Actual Seller This user has validated their user name.

Sun Sep 12 02:16:54 2021

@Marie
"So your reaction to the pay per click is to Financially PUNISH other sellers?  WOW"

Yes.
I am in a niche and if eBay allows my competition to pay per click to put their subpar items above mine which have been best match for years, then I will use this said tool to charge my competition by clicking their items.

They will learn fast and things will be normal in my niche. No one handing profit over to eBay to try and outsell me.

THANKS EBAY!!
Finally a move that can help me get ads OUT from above my best matches.

Perminate Link for eBay Updates User Agreement as Part of Fall Seller Update   eBay Updates User Agreement as Part of Fall Seller Update

by: Snapped This user has validated their user name.

Sun Sep 12 04:51:18 2021

“ This seller update was really as sleepy as the last one was. …”

Sure.  Standard stuff.  Blah blah blah.  All in hypnotizing Esquirese anyway, right? Just sign here.  

Honestly, if there’s no substance worth more than a cursory yawn, then what’s the point of making a ‘change’?  Not really the point though…

This is ALSO an update with the UA (aka legally binding contract) in this apparent three-RedBull (tm) change.  And a thorough perusal of the next chapter of Let’s See What eBay Can Get Away With would seem to be an imperative (annotated or not) since the said semi-annual nightmare should (needed or not), somewhere in there, refine how eBay will extend it’s reach into your purse, not negotiably.

One thing it’s not, is a lullaby.

Perminate Link for eBay Updates User Agreement as Part of Fall Seller Update   eBay Updates User Agreement as Part of Fall Seller Update

This user has validated their user name. by: Rexford

Sun Sep 12 21:18:20 2021

eBay has gone from being Feebay to Fleebay.......so many sellers, especially those who don't speak Mandarin or those who don't sit in the ivory tower of an big enterprise company are fleeing the scene of the crimes.  They've had enough.

So let the cheerleader(s) rah rah and bis boom bah all they want (it's so repetitive and tiresome). eBay once again tries to reinvent themselves (they don't know if they are going or coming... and the empty suits continue to throw more spaghetti against the wall)  there are other, and more stable sites to sell on. eBay is clearly doubling down on favoring their enterprise sellers and with this latest announcement they're just adding busy work for sellers in the affected categories.  They always pull this nonsense right before the holidays.

Currently sales on my website and the other sites that I sell are robust enough that I simply sit back and enjoy the popcorn while I watch eBay implode.  Continually raising fees and giving as little as they can back in return is a business plan written by fools.

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