Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Thu June 3 2021 21:16:44

eBay Offers Concierge Service - But by Invitation Only

By: Ina Steiner

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Did you know eBay offers to intercede on buyers' behalf by contacting sellers to ensure the buyer gets their purchases on time?

And did you know eBay will help sellers manage negative feedback, offer support to help sellers stay "above standard," and that eBay will give sellers 48 hours to respond to any changes so their listings aren't ever removed?

Sound too good to be true? Those are some of the benefits eBay promises buyers and sellers who are enrolled in its "concierge" customer service program.

Sounds great, you might be thinking - sign me up.

Not so fast.

During Wednesday's weekly chat session, eBay seller "kosmetik.karnival" asked, "Can you please tell me how one would qualify for the Concierge Program and how one would obtain an invitation to join?"

An eBay moderator responded, thanking kosmetik.karnival for their interest in the program, and explaining:

"Only customers who have been notified that they are included in eBay Concierge are eligible for this program at this time. If your account becomes eligible for the program in the future, we would reach out directly to invite you."

Many readers are likely familiar with concierge customer support. When we wrote about it in 2017, it was a pilot program that eBay was expanding and was scheduled to become standard level service by February 2019.

eBay describes the benefit of the concierge program on this page on the eBay.com website, where it describes under "Top Takeaway": "eBay Concierge gives members access to dedicated, specialized experts within our customer service organization, with minimal wait times."

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Readers Comments

Perminate Link for eBay Offers Concierge Service - But by Invitation Only   eBay Offers Concierge Service - But by Invitation Only

by: Disgruntled_Seller This user has validated their user name.

Thu Jun 3 22:47:40 2021

We have the service for both our selling account and our buying accounts. We were set up for the buying accounts after we had the selling account's service for some time, I guess our buying accounts were done because we have two buyers that do about 5000 transactions each per year. it is all about the bucks either spent or caused to be spent I think for the main part, but I also think metrics do factor into the mix. We use the selling account's service far more than our buying accounts, but both come in handy at times. On ours, we can also respond back and forth with simple email exchanges.  Works pretty well as long as one isn't blatantly bending the rules with requests. It is a service that if you get it will be appreciated.

Perminate Link for eBay Offers Concierge Service - But by Invitation Only   eBay Offers Concierge Service - But by Invitation Only

by: Silver Ice King This user has validated their user name.

Thu Jun 3 23:01:46 2021

It is truthfully based on when they feel like giving it out regardless of any account standing.  When Ebay was running their Ebay Open and full bore and charging Sellers a nice hefty fee to attend there was at least 1 year and maybe 2 where every attendee at Ebay Open was automatically entered into the concierge program.  So the only qualification at that time was that a person attended Ebay Open and paid Ebay for the privilege of meeting Ebay employees and listening to Devin Wenig spout out all of his Pie in the Sky dreams that he had for Ebay in the future.

Being concierge does have its privileges'', which I can also attest to, as I am a member and have been for many years, but when Ebay spouts out that it is based on a buyer or seller maintaining some high standards that is nothing but a crock of @#% as they also give it away for padding Ebays pockets with other than normal buying and selling prowess.

Perminate Link for eBay Offers Concierge Service - But by Invitation Only   eBay Offers Concierge Service - But by Invitation Only

by: ShortSeller This user has validated their user name.

Fri Jun 4 02:15:01 2021

Further proof ebay is nothing more than a bunch of low lifes. First they cut jobs of the customer service people not in the Philippines that know how to do their job, then they try to move the rest to remote contract status and get rid of them, then they keep a handful to actually provide some level of customer service and dump everyone else to their the revolving door of Philippine interns. They can take their concierge and shove it where the sun doesn't shine.

Perminate Link for eBay Offers Concierge Service - But by Invitation Only   eBay Offers Concierge Service - But by Invitation Only

This user has validated their user name. by: The End

Fri Jun 4 07:25:38 2021

I remember the Ebay of 1998.....
They're sticking their nose in a hundred places it doesn't belong.....

Perminate Link for eBay Offers Concierge Service - But by Invitation Only   eBay Offers Concierge Service - But by Invitation Only

by: Geetar This user has validated their user name.

Fri Jun 4 10:01:08 2021

I dont know much, but I am in that program. I do know that I dont have to wait long till someone answers or calls back from ebay. I guess thats good. But other than that I dont know anything else. With ebay it is what it is, they do what they want soooo...whatever, do what you do, and dont pay attention to what ebay does because you cant change anything they do. Just put the items up for sale you can make money on, and others sell elsewhere.

Perminate Link for eBay Offers Concierge Service - But by Invitation Only   eBay Offers Concierge Service - But by Invitation Only

by: pace306 This user has validated their user name.

Fri Jun 4 10:09:08 2021

More MAFIA pay for play service

Pay up to Don Iannone and he will give you the "concierge customer support" that you SHOULD get - that EVERY seller should get ... maybe free, maybe not.

1) its not eBays business to insert themselves in ANY transaction. As they said UNDER OATH (though here with some eBay cheerleaders saying otherwise) they are JUST A VENUE AND HAVE NOTHING TO DO WITH HOW A SELLER RUNS ITS BUSINESS". eBay today = CNN and the race to see who lies more continues.

2) If eBay were truley honest - it would do whats right regardless of "the service"

3) Its probably ILLEGAL to offer services only to SOME dealers - without making the criteria known. If it has to be "earned" then so be it - but STATE the terms (aka its unequal protection of "the law")

4) The less involvement of eBay in YOUR LIFE - the better.

5) if they wont "bend the rules" and fix the slanted seller treatments/inequity - whats the point?

Perminate Link for eBay Offers Concierge Service - But by Invitation Only   eBay Offers Concierge Service - But by Invitation Only

This user has validated their user name. by: Covid-20

Fri Jun 4 11:28:34 2021


''πΆπ‘Žπ‘› π‘¦π‘œπ‘’ π‘π‘™π‘’π‘Žπ‘ π‘’ 𝑑𝑒𝑙𝑙 π‘šπ‘’ β„Žπ‘œπ‘€ π‘œπ‘›π‘’ π‘€π‘œπ‘’π‘™π‘‘ π‘žπ‘’π‘Žπ‘™π‘–π‘“π‘¦ π‘“π‘œπ‘Ÿ π‘‘β„Žπ‘’ πΆπ‘œπ‘›π‘π‘–π‘’π‘Ÿπ‘”π‘’ π‘ƒπ‘Ÿπ‘œπ‘”π‘Ÿπ‘Žπ‘š π‘Žπ‘›π‘‘ β„Žπ‘œπ‘€ π‘œπ‘›π‘’ π‘€π‘œπ‘’π‘™π‘‘ π‘œπ‘π‘‘π‘Žπ‘–π‘› π‘Žπ‘› π‘–π‘›π‘£π‘–π‘‘π‘Žπ‘‘π‘–π‘œπ‘› π‘‘π‘œ π‘—π‘œπ‘–π‘›?''

- Yeah.
𝐁𝐘 π†π‘π„π€π’πˆππ† π“π‡π„πŒ 𝐀𝐍𝐃 ππ€π˜πˆππ† 𝐀𝐍 𝐀𝐃𝐃𝐄𝐃 𝐅𝐄𝐄!  

hahaha

On another note: -  https://youtu.be/DYI3-_C39UQ


Perminate Link for eBay Offers Concierge Service - But by Invitation Only   eBay Offers Concierge Service - But by Invitation Only

This user has validated their user name. by: Covid-20

Fri Jun 4 11:40:34 2021

This garbage can of a corporation shouldn't even BE in business if it can't handle  "concierge  service"  to all of it's users.

Nothing can ever sink this titanic lower than the depths of dreck can already be sunk.

What's the difference between this and greasing your local politician?
So, only certain individuals get direct help from their customer support? The rest can bend over and take the fraud and transactions gone awry and deal with their artificial intelligence chat dongles and such?  Good Grief.

Buying and selling on eBay these days is akin to drinking the tap water while living a few blocks away from chernobyl . . . . .

Perminate Link for eBay Offers Concierge Service - But by Invitation Only   eBay Offers Concierge Service - But by Invitation Only

by: mjr55 This user has validated their user name.

Fri Jun 4 14:51:31 2021

Concierge are all the rookies they put on customer service.

We have anchor support and concierge is clueless. They combined concierge and anchor store support a few years ago so sometimes we get a concierge CS rep instead of the normal anchor rep and they just aren't educated on policies. Anchor reps are amazing.

Perminate Link for eBay Offers Concierge Service - But by Invitation Only   eBay Offers Concierge Service - But by Invitation Only

by: Snapped This user has validated their user name.

Sun Jun 6 07:28:02 2021

Presumably many of the β€˜issues’ (that eBay caused in the first place and for which they now charge to address) those with this service face and somehow are miraculously promptly resolved are the same, with the same root rot causes as are faced by those less fortunately β€˜served’.

Which means eBay is not only aware of both cause (since they’re β€˜solving’ it in real time), and effect (since they’re solving it for a presumably β€˜valued’ seller, it’s not just β€œnoise”), they are purposefully not either acknowledging nor correcting it for the common good.

Because that would moot the moneymaker. Better to double down and paint it β€˜exclusive’.

Perminate Link for eBay Offers Concierge Service - But by Invitation Only   eBay Offers Concierge Service - But by Invitation Only

by: leavingNY This user has validated their user name.

Mon Jun 7 08:03:25 2021

I sell over 400k per year on Ebay. And they cannot even figure out how to stop charging me for selling manager pro, which is FREE with my paid premium store subscription. This is illegal for Ebay to steal money directly from my credit card(fraud) for something that I am supposed to get for free. This charge appears on my monthly invoice every month for the past 4 years now. I phone every 6 months or so to get a credit, and I am told Ebay will fix the problem. They lied to me many many times.  

Perminate Link for eBay Offers Concierge Service - But by Invitation Only   eBay Offers Concierge Service - But by Invitation Only

by: lessthanthreerecords This user has validated their user name.

Mon Jun 7 10:11:10 2021

"Did you know eBay offers to intercede on buyers' behalf by contacting sellers to ensure the buyer gets their purchases on time?"

I'm curious how contacting a seller will ensure a purchase arrives on time.  As we all know, sellers have no control over shipping transit times.  Sure, the seller is responsible to ship on time, but that says nothing about when the buyer will actually receive their item.  eBay is not a shipping company, so the only thing they could do to make it more likely that more items arrive on time is to provide more realistic delivery estimates, which they have already told me explicitly they have no desire to do.

Perminate Link for eBay Offers Concierge Service - But by Invitation Only   eBay Offers Concierge Service - But by Invitation Only

by: spooky This user has validated their user name.

Mon Jun 7 10:23:49 2021

I have been selling on eBay 23 years fairly high volume $ sales. Many many years ago they gave me a concierge service, I would guess around 20 years ago. I do not know when it ended but probably fairly soon thereafter.  

Perminate Link for eBay Offers Concierge Service - But by Invitation Only   eBay Offers Concierge Service - But by Invitation Only

by: zeek6228 This user has validated their user name.

Mon Jun 7 11:00:18 2021

I would happily pay an extra 1% if I could call/chat with eBay and talk to someone who lives in a house with indoor plumbing and has bought/sold something online before. Not "hello I am Johnson Mary Richard one of your favorite colleagues...."  

Perminate Link for eBay Offers Concierge Service - But by Invitation Only   eBay Offers Concierge Service - But by Invitation Only

by: zeek6228 This user has validated their user name.

Mon Jun 7 11:37:56 2021

I would eagerly pay extra ebay fees if I could call/chat with eBay and talk to someone who lives in a house with indoor plumbing and has bought/sold something online before. Not "hello I am Johnson Mary Richard one of your favorite colleagues....".

eBay customer support is only good for "I forgot my password" or "how do I upload pictures". If you have successfully sold 10 items you could be the supervisor/trainer for eBay CS.  



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