Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Fri Mar 26 2021 16:54:20

eBay Changes Feedback. Here's Why Sellers Hate It

By: Ina Steiner

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eBay is making a change to its feedback system that some sellers say slants the playing field even more in buyers' favor. 

"Previously, sellers and buyers could only leave feedback of up to 80 characters," eBay announced on Friday. "We realize that's often not enough space to include important details, so we're increasing our feedback fields to allow a maximum of 500 characters."

If eBay was patting itself on the back, users quickly disabused it of the notion they would welcome the change.

"Feedback shouldn't be a novel," one seller replied on Facebook.

When a moderator said they appreciated the feedback and wrote, "We wanted to give buyers and sellers the opportunity to be able to express their feedback in a more detailed way," another seller pointed out the sticking point:

"Sellers aren't able to express their feedback if they have a negative opinion so your statement is false."

Another seller said the change would be fine if sellers could also leave negatives, "but since we can't this is nothing but bad bad news for sellers."

Another said, "It's bad enough when you see negatives saying "this is garbage and so is the seller" and eBay refuses to remove the feedback. Now we get a novel written about us when we have 0 recourse."

Here's the announcement on the eBay Seller announcement board, let us know what you think. Will the extra space allow you to respond with more details when a buyer leaves an unfair rating?

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Readers Comments

Perminate Link for eBay Changes Feedback. Here's Why Sellers Hate It   eBay Changes Feedback. Here's Why Sellers Hate It

This user has validated their user name. by: Bill

Mon Mar 29 23:34:45 2021

eBay is falling apart and now they have this. Unbelievable as to how the idiots at eBay comes up with. The upper executives have to be on Xanax to allow all of the BS to go through. The best thing is that all sellers should have an outlet plan to move there merchandise off of eBay to another site since eBay is going to implode.

Perminate Link for eBay Changes Feedback. Here's Why Sellers Hate It   eBay Changes Feedback. Here's Why Sellers Hate It

by: DRA This user has validated their user name.

Tue Mar 30 09:50:19 2021

3-26-2021 eBay Community Post:

Feedback between sellers and buyers is a crucial part of keeping eBay a trusted marketplace. Starting next week, as part of our continuing journey to improve the eBay experience, we’re increasing the character limit for feedback.

Previously, sellers and buyers could only leave feedback of up to 80 characters. We realize that’s often not enough space to include important details, so we’re increasing our feedback fields to allow a maximum of 500 characters. This will apply when you leave feedback for buyers, receive feedback from buyers, and reply to buyer feedback. You’ll see this increased limit whether you leave feedback on desktop, mobile web, or the eBay app. Make sure you have the most recent version of the app to see the increased character limits.  

The rest of the feedback experience and our feedback policies won't change. You can still send revision requests or ask to remove any feedback that violates eBay’s policies.

You don’t need to take any action—starting next week, you’ll see increased character limits wherever you leave or respond to feedback, giving you more space to share your experiences and comments.  

As always, thank you for selling on eBay.

The eBay Team

Perminate Link for eBay Changes Feedback. Here's Why Sellers Hate It   eBay Changes Feedback. Here's Why Sellers Hate It

by: toastedmutt This user has validated their user name.

Tue Mar 30 10:57:54 2021

What kind of drug induced trip are eBay exec's on this time?

Did they sit around Walker's West cackling like lunatics while regaling each other with fantasy tales of feedback they wish they could leave for the sellers who dare to complain on the eBay boards?  

Sellers better make sure to hit that Report A Buyer button for every tiny infraction to help convince eBay to remove a false neg left in retaliation because the buyer's arse wasn't kissed enough and free items or partial refunds weren't given.

Perminate Link for eBay Changes Feedback. Here's Why Sellers Hate It   eBay Changes Feedback. Here's Why Sellers Hate It

by: beuler This user has validated their user name.

Thu Apr 1 19:02:17 2021

What a horrible idea, few use the feedback system as is. The few that do high percentage are going to be negative comments. Now they can basically take a 500 word dump on your business. Respond with 500 words and now its 1000 word argument, add response only buyer can make and its 1500 words of poop all over your feedback page.. dumbest idea ive heard in years. It not positive for the venuue, buyers or the sellers.. some MBA thought it would be a cool idea.

Perminate Link for eBay Changes Feedback. Here's Why Sellers Hate It   eBay Changes Feedback. Here's Why Sellers Hate It

by: NedRyerson This user has validated their user name.

Wed Jun 30 16:42:31 2021

Ebay continues to follow along with this transparent and obvious BIG TECH, Globalist conditioning agenda. These parasites have completely shown ALL of you what they're ALL about. I absolutely HATE ebay in every way, shape and form. Their agenda began in 2017/18 and hasn't let up in the least. Since March 2020 like ALL (EVERY) Big Tech Inc/Corp/Company out of California, their stock has grown so ridiculously out of reality, it completely follows ALL of their narratives. Ebay is a parasitic, globalist ran Trojan Horse by globalist fronts. Their offshore holding companies 100% attached to their criminal "Payout" facade "Ebay Payments" should be your first clue. This is completely unheard in the media, by the FBI/CIA and especially by the SEC. HOW?  

Perminate Link for eBay Changes Feedback. Here's Why Sellers Hate It   eBay Changes Feedback. Here's Why Sellers Hate It

by: Mazdaman This user has validated their user name.

Tue Oct 12 20:04:09 2021

I may be in the minority here, especially as we've been on eBay as a seller for over two decades, and this is simply our opinion on transactions for the items we sell.

However, we like the expanded number of characters allowed; if you don't need 'em, don't use 'em!  But for those oddball buyers who, for some reason never bothered to scroll their 4-square-inch phones to actually READ the description, such space allows us to clearly explain to that person EXACTLY WHY they NEEDED TO READ THE ENTIRE LISTING rather than to ignore "more" info as useless.  We'll often copy & paste text from the description which describes EXACTLY what applies to their perceived disappointment, such as "if you have this....THESE WON'T FIT YOU".  Our descriptions have actually caused eBay to REMOVE negative feedback because it's then obvious that the buyer wasn't diligent in READING and understanding what was being sold.  It also allows us to thank those buyers who grasp that their screen's color settings, etc. may differ from those of others.  In any event, it usually rebuts whatever incorrect whining the buyer decided to leave that day.
Again, if you don't need 500 characters, fine; we've found it hasn't harmed us at all.

Just our $0.02.

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