Some eBay sellers are reporting that items that sold in the past are selling again after being mysteriously relisted. And if that sounds familiar, it's because it's a problem that rears its ugly head every so often.
Unless or until one of their sold item sells again, sellers may not realize some of their sold items have been relisted. There doesn't appear to be a pattern to who is impacted, and because it's intermittent, it's difficult to know the cause.
One reader forwarded a response they received from an eBay customer support rep who said it was a known issue and a "very urgent matter" that eBay was working on. The reader said, "The weirdest part was the "ghost listing" aspect of the whole thing, available for customers to buy, searchable by title, but not on our active listings page."
There are several threads on the eBay discussion boards from sellers experiencing the issue. In an October 26th thread
titled, "eBay is posting SOLD items in UNSOLD so if you relist everything you relist sold items," a seller wrote the following:
"Twice in the last couple weeks I had the odd experience of selling items twice when I only had one item, and could not figure out how or why I would relist a sold item.
"Turns out it is a "known" glitch. Today when I went to relist unsold items I discovered 4 out of 16 items there were sold. So my usual click on relist all unsold items was relisting sold items also, thus implying to eBay buyers that I had more...
"They say it is high priority known glitch but that should be advertised since many of you may also automatically relist unsold items and now you are unknowingly relisting sold items also!"
goes back to mid-October. In "eBay glitch," a seller wrote, "I've had a problem with an eBay glitch for the past month. I contacted eBay to discuss why sold items were relisting. I've had 4 so far. The agent stated she would put in a ticket to get fixed. Once again something I sold was relisted and purchased. I have reached out to the buyer explaining the problem 3 times. They have not responded. What do I do. I don't want to get blamed for the eBay error. Please advise thank you."
The reader who reported the problem to us said they've spent hours dealing with the issue, including having to refund unlucky buyers who are caught up in the mess.
"I have a large number of disappointed customers, multiple refunds given, and even more free goods given to replace the item when the customer so chooses. Please check into this, see if you can find out any more."
Let us know if this has happened to you, and in the meantime, keep an eye on your listings.