|Wed Nov 17 2021 20:29:53|
eBay Seller Suggests a Way to Reduce Returns Fraud
By: Ina Steiner
An eBay seller suggested a way to reduce returns fraud, which is a major problem on the marketplace. The seller, who goes by the name "Glasser" on the eBay boards, made the suggestion during today's weekly chat session.
Glasser's idea: eBay should create the option so sellers could provide a return shipping label in the original shipment, and the seller would only be charged if the label is used and the return authorized. "With the label could come some reminders like eligibility for refunds is predicated on using this unaltered label," the seller wrote, "and other things like encouraging the holding onto original packaging and using it for the return, or if the seller has a replacement policy how to activate that."
The seller explained, "This idea might help at least alleviate one of the scams we see here (returns to another address in the sellers zip code that show delivered but the item not returned), would make it super easy for buyers to initiate return ( no check the reason and then pick one that’s not true), and be a big plus for sellers who have the strongest return policies."
Note that the seller called for the feature to be optional and acknowledged it wouldn't eliminate all fraud or incidents where returns are damaged due to poor packaging - "But might stop some," they wrote.
There didn't seem to be much reaction from fellow sellers attending the chat session - do you think including a return shipping label with your orders - one that a buyer would have to use if they wished to return the item - would be a good idea?
Here's a link to the seller's post on the eBay Weekly Chat thread
. Let us know if you would use the feature if eBay made it available to sellers, and if you have other ideas on how to reduce returns fraud, or returns in general.
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