eBay sent a letter to sellers of certain collectible trading-card categories informing them of a new more seller-friendly policy. eBay did not post the news on the announcement board, but it sent the following email to Top Rated sellers on January 19th:
As of January 11, 2021, listings in the Sports Trading Cards, Collectible Card Games, & Non-Sports Trading Cards categories are no longer required to offer remorse returns to qualify for the Top Rated Plus 10% final value fee discount. While your listings may qualify for the Top Rated Plus rating and discount, at this time, the Top Rated Plus seal will not apply to the listing in search results. To qualify for the badge, you are required to offer at least 30-day returns.
Bear in mind that purchases in this category still qualify for the eBay Money Back Guarantee. This means you may still receive, and we may ask you to resolve, return requests for items that arrive damaged, missing parts or pieces, or otherwise arrive at your customer not as described in your listing. Learn more about the returns process.
eBay is the world's leading marketplace for trading cards, and millions of buyers globally search for a wide variety of cards. Removing Trading Cards returns as a Top Rated Plus eligibility requirement may help mitigate improper returns and give you higher confidence to list your inventory on eBay.
Top Rated Plus eligibility requirements for Trading Cards sellers
To qualify for the discount on Final Value Fees for items in this category you must meet these requirements:
1) Offer same or 1-business-day handling
2) Qualify as an eBay Top Rated Seller:
- Have an eBay account that's been active for at least 90 days
- Have at least 100 transactions and $1,000 in sales with US buyers over the past 12 months
- Comply with eBay's selling practices policy
- Meet the requirements for transaction defect rate (< 0.5%), cases closed without seller resolution (< 0.3%), and late shipment rate (< 3%)
Thank you for selling on eBay,
Your Selling Team
Some sellers said they believed eBay instituted the policy because people were buying sports cards as investments and returning those cards that dropped in value within sellers' return period mandated by eBay.
In December, eBay General Manager of Collectibles and Trading Cards Nicole Colombo had indicated changes were coming to trading cards this month, as we reported in this EcommerceBytes blog post
Colombo also said she was advocating for change in the Money Back Guarantee process as it relates to collectible cards, but said she didn't have any announcements to share at the time.
eBay promised would become available in late January for certain lightweight goods that could be mailed in an envelope. eBay has yet to make an announcement, but it could be coming next week.