eBay provides sellers with a certain amount of free listings each month. But on Friday, the last day of the month, it began charging sellers listing fees even though according to its own reports, should have been free.
"Went to use the last 50 free listings for the month that were supposed to expire at 12:59:59 PDT but they were gone before 1am EDT. When refreshing my eBay page the messages with the offers appear for a second and then disappear with nothing left."
Another reader wrote to EcommerceBytes about the problem. He said, "Sometime during the day on 7/31/2020, eBay stopped honoring their 50 free monthly listings (another programming bug) and started charging listing fees for relists and listings."
He said he had verified it was happening to multiple sellers.
Adding to his concern: he was unable to report the problem to eBay - they are no longer taking calls, he said.
Sellers also reported that eBay had incorrectly billed them on the eBay seller discussion boards:
Link to thread
titled, "Why am I being charged listing fees suddenly when it says I have 23 free listings left?"
Link to thread
titled, "I have 14 free listings that don't expire until midnight..." In that thread, a seller said that because the glitch wasn't fixed before midnight, they lost the remaining 14 free listings eBay was obligated to provide them. "This morning eBay has repopulated my 200 (addl free) listings for August but it did not populate my normal 50 free a month."
In his letter to us, the EcommerceBytes reader advised sellers to check their invoices. "Make sure to get the word out for people to check their invoices if they listed today and to keep an eye out for any new relists in August."
We've been unable to find any report from eBay addressing the problem.