Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Thu June 11 2020 22:36:57

eBay Sellers Divided over Coupon for Shipping Supplies

By: Ina Steiner

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Sellers are once again debating the value of eBay-branded shipping supplies and the value of the coupon eBay gives to Store owners each quarter to put toward purchases of supplies.

On June 4th, eBay Senior Vice President Jordan Sweetnam announced better-than-expected GMV sales growth for the second quarter and said that as an "extra thank you" to sellers, the company would give Store subscribers an extra coupon this quarter. "We know you are shipping record volumes so we wanted to give you the supplies to be successful," he wrote.

While some sellers were grateful for the extra coupon, others were less than enthusiastic. A reader wrote to EcommerceBytes, "Leave it to eBay to offer an extra $50 shipping supplies coupon only to have it limited on how much you can buy due to the seller having low supplies or out of stock." (Note that coupon amounts vary based on Store level.) The reader provided a link to a thread on the eBay discussion boards.

There, a seller said eBay had the quantities and coupons set up so sellers had to either spend more than the coupon, or else leave part of the coupon unclaimed.

And referring to the extra coupon this month, some sellers said quantities of particular products they usually ordered were not available or were on back-order. "Seems to me ebayshippingsupplies is doing their best to cost eBay the least when all these extra coupons are redeemed," a seller wrote.

The concept of the free quarterly coupons was also debated. Some indicated they believed sellers shouldn't complain about something eBay was providing for free.

But others remembered that eBay had introduced the coupon in 2016 to take away the sting of an increased cost of selling. In fact, it was a stroke of PR genius - as we wrote at the time:

"eBay issued a press release about the shipping supplies on the same day it sent sellers news of a fee hike for its Store owners. And the strategy worked - media outlets picked up on the story about eBay boxes without mentioning news contained in the (2016) Spring Seller Update." 

Specifically, eBay had raised Store subscription fees 25% for Basic and Premium Stores and raised fees 75% for Anchor Stores.

The shipping supplies also provide eBay with another advantage: orders arrive on customers' front doors in boxes branded with the company logo, just as Amazon orders do - but in the case of eBay, sellers are the ones paying for the boxes.

Comments (22) | Leave Comment | Permalink
Readers Comments

Perminate Link for eBay Sellers Divided over Coupon for Shipping Supplies   eBay Sellers Divided over Coupon for Shipping Supplies

by: ebayout This user has validated their user name.

Fri Jun 12 00:06:56 2020

I'm Top Rated. I'm a store owner. But I'm NOT a Top Rated store owner, simply because I refuse to offer free returns.
So...not all store owners get free supplies. I USED to before the free return requirement.
Yep...20+ years...$500K+ sales...no mo' free supplies.
On my last free batch, I would tape my shipping label over the ebay name.

Perminate Link for eBay Sellers Divided over Coupon for Shipping Supplies   eBay Sellers Divided over Coupon for Shipping Supplies

This user has validated their user name. by: toolguy

Fri Jun 12 00:38:48 2020

@ebayout

We got the extra coupon and we don't offer free returns!

Perminate Link for eBay Sellers Divided over Coupon for Shipping Supplies   eBay Sellers Divided over Coupon for Shipping Supplies

by: angryllama This user has validated their user name.

Fri Jun 12 04:56:58 2020

dbayout.  ONE of us has this "wrong".  I'm also a Premium Store member, have been selling for neigh on 20 years, TOP RATED seller ( not Top Rated Plus ) and I just YESTERDAY received the EXTRA coupon for $50 off on my next order for  EBAY branded supplies.
I have RECEIVED and USED my quarterly $50 discount coupon EACH and EVERY quarter for years now.  Top Rated PLUS is not required.
Your  (mistaken) contention that you have not been receiving YOUR discount coupon because you ELECTED to refuse the COCKEYED GOOFBALL FUBAR concept of giving buyers/RENTERS FREE RETURNS has nothing to do with it.
Time for you to go to the "customer service" department and  REQUEST that as a store account with TOP RATED status you NEED TO KNOW why eBay has not been giving you your Supplies Coupon for YEARS and YEARS.
Good Luck to you on your quest for coupons.  I utterly do not understand those who DERIDE eBay logo'd supplies just because the TAPE sucks when the AIR JACKETED padded mailers are BEYOND Top Quality.  I've bought and used over TWO THOUSAND by this point and NOT ONE PROBLEM.

By the By, I also take advantage of the Lower $-cost per unit by buying the LARGEST tier quantiy of any size I buy.  I have to buy supplies SOMEWHERE and the Covid-19 FIRST of THREE WAVES showed me the ERROR of thinking that having Sam's Wholesale Club less than 3 miles away with NORMALLY hundreds of each size of KRAFT paper padded mailers.  Two problems that Pandemic threw wrenches into was that NO, they did not always have every shelf stocked with EVERY normally stocked items and WORSE they had such a FLOOD of members showing up to shop that they monitored and LIMITED how many members/shoppers were allowed in.  

Perminate Link for eBay Sellers Divided over Coupon for Shipping Supplies   eBay Sellers Divided over Coupon for Shipping Supplies

by: FeelingFroggy This user has validated their user name.

Fri Jun 12 08:10:52 2020

Wow the free coupon is akin to giving a screaming brat a cookie just to shut them up.

Perminate Link for eBay Sellers Divided over Coupon for Shipping Supplies   eBay Sellers Divided over Coupon for Shipping Supplies

This user has validated their user name. by: Lightning

Fri Jun 12 11:28:14 2020

The quarterly coupon is NOT free, we pay for it (dearly) in our inflated monthly store fees.

This new bonus coupon WAS free, so happily accepted.  I saw that it said ''quantities may be limited'', so I used it within 5 minutes of receiving it.

Perminate Link for eBay Sellers Divided over Coupon for Shipping Supplies   eBay Sellers Divided over Coupon for Shipping Supplies

by: ebayout This user has validated their user name.

Fri Jun 12 14:05:08 2020

Mea culpa...foggy memory from a couple years ago when I went from a starter store to a basic store, which doesn't get a coupon.
What I DID lose was the 10% TR fee discount because I wouldn't offer free returns.
That would have amounted to about $100 CASH per quarter staying home.  

Perminate Link for eBay Sellers Divided over Coupon for Shipping Supplies   eBay Sellers Divided over Coupon for Shipping Supplies

This user has validated their user name. by: Castoman

Fri Jun 12 17:12:51 2020

Top Rated Plus here with a store for years and no extra coupon for me :(

Perminate Link for eBay Sellers Divided over Coupon for Shipping Supplies   eBay Sellers Divided over Coupon for Shipping Supplies

This user has validated their user name. by: Castoman

Fri Jun 12 17:17:38 2020

Strike my last comment....there was no code in the backend area of "manage store" but it was in a message :)

Perminate Link for eBay Sellers Divided over Coupon for Shipping Supplies   eBay Sellers Divided over Coupon for Shipping Supplies

by: HappyOne This user has validated their user name.

Fri Jun 12 18:55:57 2020

Just in time down to my last few 6x4x4 boxes - perfect for some of my small Etsy items. The Ebay selection of boxes have been reduced to only a few. Etsy which copies Ebay should offer/reward sellers with some boxes too. Ebay is getting FVF 10% and Etsy 5% on shipping let them kick in some free boxes for advertising with their name/logo every so often to sellers.

Perminate Link for eBay Sellers Divided over Coupon for Shipping Supplies   eBay Sellers Divided over Coupon for Shipping Supplies

This user has validated their user name. by: toolguy

Sat Jun 13 08:06:39 2020

Well, I have 2 coupons and they have NO bubble mailers in stock.

So instead of being happy I got the coupon I'm pissed I can't use it.

OOPS EBAY, is going to back fire on you?

If I can't redeem my coupons I'm not going to be happy and in fact I'll feel like I got ripped off! It would have been better not to offer me the coupon at all if I can't redeem it. . . .

Perminate Link for eBay Sellers Divided over Coupon for Shipping Supplies   eBay Sellers Divided over Coupon for Shipping Supplies

by: toastedmutt This user has validated their user name.

Sat Jun 13 09:04:36 2020

Count me among those who appreciate the extra $50 shipping supplies coupon.  For those of us who use hundreds of bubble mailers and boxes each month every little bit helps.  While eBay shipping supplies are on the pricier side the $50 makes them affordable.  Surprising and generous gift from eBay.  

Perminate Link for eBay Sellers Divided over Coupon for Shipping Supplies   eBay Sellers Divided over Coupon for Shipping Supplies

This user has validated their user name. by: Lightning

Sat Jun 13 17:32:08 2020

The bonus coupon is good until June 30th.  Still some time for ebayshippingsupplies to restock.  Just keep an eye on the time frame, or set a reminder in your phone, so you don't let it expire.  Worst case scenario is to use the coupon for anything you think you might need in the future, or something you think you could resell for a few bucks.  Whatever you gain from it, no matter how small, you're ahead.

Perminate Link for eBay Sellers Divided over Coupon for Shipping Supplies   eBay Sellers Divided over Coupon for Shipping Supplies

by: grumpwell This user has validated their user name.

Sat Jun 13 19:02:59 2020

With one store I received the email and immediately ordered padded envelopes. It was appreciated because my "to do" list included purchasing more of them. I went to the other store and no offer... 5 days later it arrived and by then the size I use was out of stock with a delivery estimate of the end of JULY.  I ordered some boxes that I don't need now but will by the holiday season. Anything free is good.

Perminate Link for eBay Sellers Divided over Coupon for Shipping Supplies   eBay Sellers Divided over Coupon for Shipping Supplies

This user has validated their user name. by: LasVagueness

Mon Jun 15 00:19:05 2020

Thank you, Ina, for bringing this coupon to our attention. Sure enough, I inadvertently deleted the email and then restored after Ina’s bulletin.

Perminate Link for eBay Sellers Divided over Coupon for Shipping Supplies   eBay Sellers Divided over Coupon for Shipping Supplies

This user has validated their user name. by: Marie

Mon Jun 15 03:03:05 2020

@ebayout

You do NOT have to offer Free Returns to qualify for TRS.

You do NOT have to be TRS to get coupons for Ebay shipping supplies.  That is driven by the size of Store you have.  If you don't have a store, that would be why there would be no coupon.

Perminate Link for eBay Sellers Divided over Coupon for Shipping Supplies   eBay Sellers Divided over Coupon for Shipping Supplies

This user has validated their user name. by: Marie

Mon Jun 15 03:04:31 2020

@ebayout

The basic store gets a $25 shipping supply coupon every quarter.

Perminate Link for eBay Sellers Divided over Coupon for Shipping Supplies   eBay Sellers Divided over Coupon for Shipping Supplies

This user has validated their user name. by: Marie

Mon Jun 15 03:09:10 2020

I know this will come as a big surprise, but Ebay did some screwy things when releasing the emails notifying sellers with Basic Stores and above that they had a free additional shipping supply coupon they could use before the end of the month.

Some sellers only got the email notification directly into the email address they have set up on their account.  It did not go into My Messages on Ebay.

Others only got it in My Messages and not in their email address.

So if you are missing yours, look everywhere.  And this is a sneaky little email the subject line will read "This is our THANKS TO YOU!"

So look everywhere.  It could be in your spam folder, trash, maybe you accidentally deleted it or it might only be in your My Messages.

Happy Hunting!!

Perminate Link for eBay Sellers Divided over Coupon for Shipping Supplies   eBay Sellers Divided over Coupon for Shipping Supplies

by: hawk This user has validated their user name.

Mon Jun 15 05:42:36 2020

who in their right mind would even want their company products and branded products in an ebay branded box. that's defeating the purpose of even having your own brand and company.  

Perminate Link for eBay Sellers Divided over Coupon for Shipping Supplies   eBay Sellers Divided over Coupon for Shipping Supplies

by: lessthanthreerecords This user has validated their user name.

Mon Jun 15 10:35:40 2020

I complain (justifiably) a lot about eBay.  I'm not going to complain about an extra coupon that I was never promised as part of my store contract.  I normally use my quarterly coupon on bubble mailers, which they did not have.  So I purchased some boxes that I ended up paying exactly $0 for.  All of their shipping supplies are WAY overpriced if you're buying them outright, but if they're free after the coupon, how can you complain?  I'm pretty particular about the quality of boxes I use, so there's a chance I won't even use them as boxes if I decide they aren't sturdy enough.  But even in that case, I can cut them up and use them as stiffener inside bubble mailers.  It's very rare that I say this, but thank you, eBay!

Perminate Link for eBay Sellers Divided over Coupon for Shipping Supplies   eBay Sellers Divided over Coupon for Shipping Supplies

by: purpleiris This user has validated their user name.
Web Site

Mon Jun 15 11:21:35 2020

eBay is not the name of my business, so I could care less about their shipping supplies. It's much cheaper for me to create my own branding to place on all the blank slates I get in bulk elsewhere.

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