Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Fri May 22 2020 16:53:39

eBay QR Feature for Local Pickup Runs Into Roadblock

By: Ina Steiner

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A new feature designed to help sellers protect themselves from bad buyers is not 100% ready despite an engineer having announced it during a podcast episode in late April.

eBay devised a QR code that could be used as delivery confirmation for Local Pickup orders in lieu of tracking numbers provided by shipping companies. For obvious reasons, tracking numbers aren't available for local pickups (since the item isn't shipped), making it difficult for sellers to prove the customer received their order.

An eBay engineer described the feature during an eBay for Business podcast on April 28, which we wrote about on this EcommerceBytes Blog post. She explained eBay would provide buyers with a QR code and a six-digit code with their order confirmation email. "They will present that to the seller when they go and meet to exchange the product and all the seller has to do is through the app. They'll scan that QR code which will generate a tracking number and will mark the item as delivered across all of our platforms."

But this month, a seller was perplexed after a buyer texted them the code, and he took to the eBay discussion board asking how he could enter the number on eBay's website so he would have protection.

An eBay rep replied with the following response: 

"I just wanted to confirm that the ability to upload the 6-digit confirmation number or scan the QR code to confirm delivery for a local pickup item is coming. 

"This was planned to be released at the same time as the related emails to buyers, but unfortunately a gap exists between the two halves of this process that has lead to some confusion. 

"For now, don't worry about uploading the number you received, you can just keep it for your records if it becomes needed and we'll work on rolling out the full experience as soon as we can!"

The moderator returned to the board on May 21st with a follow-up post where he linked to the eBay help file on local pickup and added:

"I just want to clarify, the addition of a confirmation code or QR code to confirm delivery does not change anything about or expectations or protections, it simply adds a form of delivery confirmation directly on eBay as an option for sellers."

eBay doesn't disclose how many buyers and sellers use local pickup, nor do we know how big a problem claims of non-receipt are for those types of transactions. In our April blog post about the new QR code feature, some readers pointed out that they used other platforms for local selling.

Comments (16) | Leave Comment | Permalink
Readers Comments

Perminate Link for eBay QR Feature for Local Pickup Runs Into Roadblock   eBay QR Feature for Local Pickup Runs Into Roadblock

by: RL15 This user has validated their user name.

Fri May 22 17:03:31 2020

the self proclaimed greatest tech company fails again

no surprise at all

Perminate Link for eBay QR Feature for Local Pickup Runs Into Roadblock   eBay QR Feature for Local Pickup Runs Into Roadblock

by: Shanna This user has validated their user name.

Fri May 22 17:25:59 2020

Is there anything, anything at all, that eBay can get right? I will have to assume the toilet drains in eBay San Jose Tower lead right to the drinking fountains. Elevators only go sideways, and the light switch in the CEO's office actually turns the servers on and off.

Perminate Link for eBay QR Feature for Local Pickup Runs Into Roadblock   eBay QR Feature for Local Pickup Runs Into Roadblock

This user has validated their user name. by: CanBrit

Fri May 22 19:16:09 2020

I don't know anything about local pick up, but what's confusing me is how could they ever make an order fulfilled?  Sellers who do local pick up obviously can't be part of the top rated seller program because of the requirements. Release half of a feature???? Good Lord. They get sadder by the minute.

Perminate Link for eBay QR Feature for Local Pickup Runs Into Roadblock   eBay QR Feature for Local Pickup Runs Into Roadblock

This user has validated their user name. by: Lightning

Fri May 22 21:18:14 2020

@CanBrit
"Sellers who do local pick up obviously can't be part of the top rated seller program because of the requirements."

What part are local pickup sellers unable to meet?

Perminate Link for eBay QR Feature for Local Pickup Runs Into Roadblock   eBay QR Feature for Local Pickup Runs Into Roadblock

by: COVID-19 This user has validated their user name.

Fri May 22 22:05:43 2020

Too funny.  eBay is such a running joke!

Perminate Link for eBay QR Feature for Local Pickup Runs Into Roadblock   eBay QR Feature for Local Pickup Runs Into Roadblock

by: FeelingFroggy This user has validated their user name.

Sat May 23 09:23:48 2020

Ebay = Home of the one brain cell.

Perminate Link for eBay QR Feature for Local Pickup Runs Into Roadblock   eBay QR Feature for Local Pickup Runs Into Roadblock

This user has validated their user name. by: CanBrit

Sat May 23 12:57:55 2020

@Lightning

How do they confirm the item has been received?

Perminate Link for eBay QR Feature for Local Pickup Runs Into Roadblock   eBay QR Feature for Local Pickup Runs Into Roadblock

This user has validated their user name. by: Lightning

Sat May 23 13:35:51 2020

@CanBrit
That was the point of this ''feature'', as described at the top of this article.

Since there's no shipping, no online delivery confirmation, eBay was supposed to furnish the buyer with a 6 digit code, or QR code.  When the item is picked up, the buyer gives the seller the confirmation code that only they know or possess.  The seller uploads the code, indicating a successful transfer of ownership.  The seller can't get the code except from the buyer, so eBay knows they must have met to get the code.

There is no clock running like an online sale, since payment is made in person.  The seller marks the item paid as they receive (presumably) cash, and at the same time the seller uploads the code.  All the requirements are met, same as an online sale - showing sold, paid, delivered.

Perminate Link for eBay QR Feature for Local Pickup Runs Into Roadblock   eBay QR Feature for Local Pickup Runs Into Roadblock

This user has validated their user name. by: CanBrit

Sat May 23 13:49:39 2020

@Lightning

My allergies are acting up today so pardon my thick head.

So if they can't show it was delivered, only paid. Top Rated Sellers, one of the criteria is that delivery must be scanned and received within certain dates , so pick up orders can't quality therefore someone who does pick up orders would constantly be dinged for shipping late or not at all?

Sorry if I'm not getting it. Darn antihistamines are not working.

Perminate Link for eBay QR Feature for Local Pickup Runs Into Roadblock   eBay QR Feature for Local Pickup Runs Into Roadblock

by: Opalie This user has validated their user name.

Sun May 24 00:38:45 2020

@canbrit

I'm assuming that this exchange of the QR code is meant to take the place of acceptance & delivery scans for sellers using local pickup. Therefore for a local pickup the code exchange counts as an on time shipping & delivery.

But no great surprise they announce it before it's ready to actually be implemented

Perminate Link for eBay QR Feature for Local Pickup Runs Into Roadblock   eBay QR Feature for Local Pickup Runs Into Roadblock

This user has validated their user name. by: Lightning

Sun May 24 00:39:30 2020

@CanBrit
Sorry for your allergies from a fellow allergy sufferer.  Thankfully Claratin has my back.

Once eBay figures out how to set up the proper system for it, the seller CAN show it was delivered by uploading the code the buyer gives them.  It's like a secret handshake.  

The buyer gives the cash and the code to the seller in exchange for the item.  Seller uploads the code, eBay sees that the transaction was completed as planned.  The timing is up to the buyer and seller, but no clock is ticking because no payment has been made until they make the exchange.

Perminate Link for eBay QR Feature for Local Pickup Runs Into Roadblock   eBay QR Feature for Local Pickup Runs Into Roadblock

This user has validated their user name. by: Lightning

Sun May 24 23:21:53 2020

Just did a not-so-local pickup today, as the buyer.  The seller didn't even ask me to sign a receipt.  If I had a code, I could have given it to him so he would have proof that the buyer got his stuff, paid for it, done deal.  Instead, he has nothing to prove he ''delivered'' the item.  I could (but I won't) claim that I never received it, putting him in a bind.  I'd probably get my money back.  

Perminate Link for eBay QR Feature for Local Pickup Runs Into Roadblock   eBay QR Feature for Local Pickup Runs Into Roadblock

by: BargainzBabylon This user has validated their user name.

Mon May 25 00:43:10 2020

@Shanna - ROFL!!  

Perminate Link for eBay QR Feature for Local Pickup Runs Into Roadblock   eBay QR Feature for Local Pickup Runs Into Roadblock

by: Chicago48 This user has validated their user name.

Mon May 25 06:24:09 2020

There shouldn't be a local pickup.  That's stupid.  Leave that to Craigslist, or Letgo.  Amz doesn't have local pickup, Etsy doesn't have it.  Why should Ebay even continue it?  If they want local pickup, they should do like AMZ and open stores where the two can meet and do the exchange.

Perminate Link for eBay QR Feature for Local Pickup Runs Into Roadblock   eBay QR Feature for Local Pickup Runs Into Roadblock

by: Chicago48 This user has validated their user name.

Mon May 25 06:25:08 2020

Correction:  Local pickup should only be for LARGE items like cars.    

Perminate Link for eBay QR Feature for Local Pickup Runs Into Roadblock   eBay QR Feature for Local Pickup Runs Into Roadblock

This user has validated their user name. by: Lightning

Mon May 25 18:54:35 2020

That's why mine was local - weight.  It was 215 lbs., a specialty heat press.  Drove 340 miles round trip to get it.  Sells new for over $2000.  Paid $75, needs minor repairs.



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