A new feature designed to help sellers protect themselves from bad buyers is not 100% ready despite an engineer having announced it during a podcast episode in late April.
eBay devised a QR code that could be used as delivery confirmation for Local Pickup orders in lieu of tracking numbers provided by shipping companies. For obvious reasons, tracking numbers aren't available for local pickups (since the item isn't shipped), making it difficult for sellers to prove the customer received their order.
An eBay engineer described the feature during an eBay for Business podcast on April 28, which we wrote about on this EcommerceBytes Blog post
. She explained eBay would provide buyers with a QR code and a six-digit code with their order confirmation email. "They will present that to the seller when they go and meet to exchange the product and all the seller has to do is through the app. They'll scan that QR code which will generate a tracking number and will mark the item as delivered across all of our platforms."
But this month, a seller was perplexed after a buyer texted them the code, and he took to the eBay discussion board asking how he could enter the number on eBay's website so he would have protection.
An eBay rep replied with the following response:
"I just wanted to confirm that the ability to upload the 6-digit confirmation number or scan the QR code to confirm delivery for a local pickup item is coming.
"This was planned to be released at the same time as the related emails to buyers, but unfortunately a gap exists between the two halves of this process that has lead to some confusion.
"For now, don't worry about uploading the number you received, you can just keep it for your records if it becomes needed and we'll work on rolling out the full experience as soon as we can!"
The moderator returned to the board on May 21st with a follow-up post
where he linked to the eBay help file on local pickup and added:
"I just want to clarify, the addition of a confirmation code or QR code to confirm delivery does not change anything about or expectations or protections, it simply adds a form of delivery confirmation directly on eBay as an option for sellers."
eBay doesn't disclose how many buyers and sellers use local pickup, nor do we know how big a problem claims of non-receipt are for those types of transactions. In our April blog post about the new QR code feature, some readers pointed out that they used other platforms for local selling.