Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed May 13 2020 00:20:46

eBay Scrambles to Get Payments Ready by July

By: Ina Steiner

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eBay is scrambling to get Managed Payments "ready for prime time" before it scales the program in mid-July, and some sellers are panicking because of a lack of some key information that will impact their sales: namely, category exclusions and fees.

These aren't little issues: sellers in categories like bullion are panicked that the program excludes the products they list on eBay. They're forwarding a link to a May 9th YouTube video by a vlogger known as the Auction Professor who said sellers like himself may be out of business when they're forced into Managed Payments due to the category exclusions - and he's got some sellers riled up.


In February, eBay executives Marni Levine and Jordan Sweetnam discussed the Managed Payments fee issues and category exclusions during a Town Hall Meeting. Sweetnam offered assurances that Managed Payments category exclusions would not be permanent, pointing to regulations that were holding eBay up. As we reported at the time:

"Marni Levine, Vice President of Seller Operations and Engagement for eBay Americas, addressed questions about Managed Payments category exclusions, saying they would all be included - though she didn't say how long it would take. "This will be 100% rolled out over time, so anything that's not included currently will be included."

"Sweetnam agreed, saying there were lots of regulations, but eBay was working on all of the payments requirements - these categories, cross-border scenarios. It all takes time, but there's no incentive or reason for eBay not to support them, he said."

But do those reassurances still apply today? 

You can view the Town Hall discussion on the following YouTube video (8:14 minutes in).


It's stunning to realize that sometime between February 25 and May 7, eBay decided to radically change the Managed Payments fee structure - and equally stunning that it has yet to publicly post the details.

Despite sellers' current concerns, two eBay executives who addressed Managed Payments this week failed to discuss the new payments fee structure or address the ongoing category exclusions:

eBay published a post today by Shan Vosseller, VP of Product, Payments, focused on the benefits Managed Payments.

- In her Monday Seller Check-in video, Marnie Levine did address why some sellers had not yet been notified they would be enrolled in the program in July: eBay continues to build certain capabilities such as the charity program, she said. 

In other words, nearly 5 years after splitting from PayPal, and 2 months before eBay scales the program, it's missing some functionality.

The CEO who took over in 2015 after the split with PayPal and decided to move to managed payments told Wall Street analysts in 2018 that the rollout would be like a "Big Bang" and said eBay would not hold peoples' hands and beg them to move over.

His permanent replacement hasn't been on the job long, but he may want to take a look at the way eBay is communicating with sellers about the imminent change to how payments are processed on the marketplace. Sellers should know what they're in for, both the benefits and the blemishes.

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Readers Comments

Perminate Link for eBay Scrambles to Get Payments Ready by July   eBay Scrambles to Get Payments Ready by July

by: pace306 This user has validated their user name.

Thu May 14 15:04:17 2020

This is eBays “big move”, yet in 2 yrs they “only have” 23k sellers out of millions??

It speaks volumes about what sellers REALLY think/feel about MP

Everyone knows it’s just (another) pure money grab and the smart folks are running the other way.

Jordan Sweetbut has does nothing constructive since his magic return to eBay - and it doesn’t seem like idiot #2 is doing any better.

Of course it’s mostly ebays acrimonious relationship with its sellers “we won’t beg you to join” ...... maybe be nice to the hand that feeds you?

It’s not any sellers fault that eBay has to part ways with PayPal. And of course- better the Devin (moment of silence for him plz) you know then the devil you don’t (MP).

When you have to force your customers time after time into your dumb ideas - it should tell you something.

I guess they don’t teach that kinda stuff at Wharton anymore.

You can just see the CEO of Coke telling soda drinkers “you’ll drink what we want you to, when we tell you to and if you don’t like it or it’s no good - too bad no refunds!”

But that’s eBay seller communications 101!

What dopes

Perminate Link for eBay Scrambles to Get Payments Ready by July   eBay Scrambles to Get Payments Ready by July

by: seb This user has validated their user name.

Thu May 14 19:55:21 2020

I already closed 1 account and will be closing my store and 20+ year account they day the make managed payments mandatory for me. I already starting moving my listings to Bonanza. I will not allow eBay to manage MY MONEY! Terrible thing to do to people in the middle of a global pandemic. I see it as their way of getting rid of us small sellers who have stuck it out for all these years.  

Perminate Link for eBay Scrambles to Get Payments Ready by July   eBay Scrambles to Get Payments Ready by July

by: ebayout This user has validated their user name.

Fri May 15 01:11:39 2020

I will save 60 cents in fees for every $100 sale....and ebay gets to keep 30 cents from every sale I make.
When does my excitement start?

Perminate Link for eBay Scrambles to Get Payments Ready by July   eBay Scrambles to Get Payments Ready by July

This user has validated their user name. by: toolguy

Fri May 15 10:42:27 2020

eBay forcing me into managed payments will succeed in me putting my merchandise on other platforms that take Paypal.

I'll still sell on eBay but I will venture out on other sites for INSTANT cash in my Paypal account.

We live day to day and if we can't get our money we don't eat. . .

You can count on me CRYING WOLF every time I don't have money that eBay is holding!

I use Paypal like currency!

Perminate Link for eBay Scrambles to Get Payments Ready by July   eBay Scrambles to Get Payments Ready by July

by: bd greatbuys This user has validated their user name.

Fri May 15 12:39:54 2020

Is  op Rated Seller No Longer an Option? top rated sellers were excluded form forcing in the managed payment till YET

Perminate Link for eBay Scrambles to Get Payments Ready by July   eBay Scrambles to Get Payments Ready by July

This user has validated their user name. by: The End

Fri May 15 14:58:36 2020

RESULTS for eCrater are IN !
Week 2 all settled in...had my first sales this week totaling Over $700  :o)
Could be what it is that I sell.....
And I'm promoting like crazy (under $200.00), then I'll cut it...
I'm already a Main Stay on eCrater folks.....
My website is OFF THE HOOK !
Also, Pinterest is paying off.
In the works are laws and regulations PROHIBITING Corporate from swooping in and murdering everything.
Corporate has established a pattern of Stalk, Infiltrate, and Destroy.
NO MORE  :o)

HAVE A CIGAR !

Perminate Link for eBay Scrambles to Get Payments Ready by July   eBay Scrambles to Get Payments Ready by July

This user has validated their user name. by: The End

Fri May 15 15:03:12 2020

eCrater :
AND AND AND :
I was able to KEEP $80 I would have Lost on ETSY in the transaction  :o)

Perminate Link for eBay Scrambles to Get Payments Ready by July   eBay Scrambles to Get Payments Ready by July

This user has validated their user name. by: CanBrit

Sun May 17 17:23:50 2020

@The End

Congratulations!!! I really have to give it a try.

Perminate Link for eBay Scrambles to Get Payments Ready by July   eBay Scrambles to Get Payments Ready by July

This user has validated their user name. by: The End

Mon May 18 10:59:48 2020

Hi CanBrit  :o)
Thanks so much....
Are you perhaps related to CanLaugh ?
Those were the days......

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