Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue Mar 31 2020 15:49:24

eBay Pushes Sellers into Managed Payments Despite Pandemic

By: Ina Steiner

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Despite the stress sellers are facing due to the coronavirus pandemic, eBay informed its sellers today that it will enroll them in its new Managed Payments program this year, and announced another phase in the rollout.

eBay sent an email giving sellers the "opportunity" to pre-register: "Once you pre-register, nothing will change in your selling routine. Starting Late July, your account will be activated for managed payments, and we will notify you as your activation date approaches."

A seller who forwarded EcommerceBytes the email she received wrote, "Please tell me this is a joke." The email began by addressing the timing of the announcement:

"We recognize COVID-19 and associated current events are creating unprecedented challenges for eBay’s sellers across the country, and your health and that of your business is our top priority. We’re monitoring the situation closely for our eBay community - our buyers, sellers and employees.

"In these extraordinary times, we want to support your business planning. As you may be aware, eBay continues to progressively enable sellers on managed payments in 2020, and has processed over $2B in payments already. Starting next month, we will be offering you an opportunity to pre-register your business for managed payments. Pre-registration allows you extra time to prepare your business, and for us to secure your enablement date as early as possible. Once you pre-register, nothing will change in your selling routine. Starting Late July, your account will be activated for managed payments, and we will notify you as your activation date approaches."

In a FAQs section of the email announcement under, "What will my rates be," eBay wrote the following:

"Information on fees and how they are calculated will be made available as part of the pre-registration process. Most sellers can expect to see savings compared to their current payments processing fees."

That's a lot of uncertainty to unload on sellers right now at a time when eBay isn't even able to offer phone support.

Let us know if you received the email (see more in today's Newsflash) and what struck you about the missive.

Comments (115) | Leave Comment | Permalink
Readers Comments

Perminate Link for eBay Pushes Sellers into Managed Payments Despite Pandemic   eBay Pushes Sellers into Managed Payments Despite Pandemic

by: pace306 This user has validated their user name.

Wed Apr 1 10:00:11 2020

Covad-19 or not, eBay will continue its push (like the mafia leaning on you) to force people into a payments plan they dont want.

Sure, go ahead - when sales are down %-8 (thats the amount they admit - Im sure its MUCH more) beat up those very people and force them into more unpopular directions - VERY smart! (not).

Im sure that there will be some here "blah blah its eBays place just shut up and take it etc) ... but is this how you treat your sellers? How much bullying should there be (on a platform) ? Whats the difference to eBay what anyone uses as long as eBay gets paid? (smells like coercion to me).

Why would you want to "pre-register" ? they cant even tell you rates (look at the last paragraph) ... its another eBay scam as always .... Wheres Chucky Cheese Schumer NOW?

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by: Shanna This user has validated their user name.

Wed Apr 1 10:03:30 2020

This just proves that the eBay management are not just stupid, they are evil. In these uncertain times why would I want to wait days to receive my payments, when I can access them instantaneously on Paypal. Why would I want a company with a history of hackings, including a major one just this past Monday, to have my personal banking information? Why would I want a company that cannot manage 20K people in Managed payments and have missed payout days already, to have and hold my money.

These tone deaf people are only looking out for themselves, grabbing the last lifeboat on the Titanic, throwing the women and children overboard into the cold water so they might survive another year.

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by: fashionista This user has validated their user name.

Wed Apr 1 14:09:00 2020

@pace  I totally agree with you, they are totally incompetent........they are selling this as "lower fees"  well, I'd like them to offer this and PayPal and a large percentage would keep PayPal with higher fees.....there is nothing as having your money immediately via debit card, next day like clockwork, or for an extra fee within 10min in your bank account...........
I don't understand what this has to do with Chuck Schumer.........

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This user has validated their user name. by: Carl

Wed Apr 1 15:10:51 2020

Now if they only processed 2 Billion in sales out of over 60 Billion in sales they are not getting the type of enrollment that they wanted or needed ( actually the total GMV for 2018 and 2019 was over 72 Billion ).
To me MP is a complete FLOP when they are only processing around 3 percent of their total sales after 2 years of it running.
PayPal has to be sitting back and laughing at them and if that is all that they can get to enroll then Ayden will soon be leaving.
---------------
@ Bill (His quote above)
They still had a working agreement with Paypal. They were only allowed to enrol that tiny percentage because of it. The agreement ends VERY soon, hence why they are pushing more in now.
Because of that, no one can say at this stage whether it was a success or failure. We will all know in about 2 years from now when it is in full swing.
Personally, I agree with you, I think it will be a failure. I think more will leave than they will earn in additional fees from MP, backfiring their initial purpose for it: to increase profits.
Just wanted to point out why it is only 2 billion for now.

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This user has validated their user name. by: iheartjacksparrow

Wed Apr 1 15:24:38 2020

Marie's post:

"This is the important sentence that tells us we WILL BE in MP sometime in July.

'Starting Late July, your account will be activated for managed payments, and we will notify you as your activation date approaches.'"

@Marie - You are leaving out the first sentence, which is important to note:

"Once you pre-register, nothing will change in your selling routine. Starting Late July, your account will be activated for managed payments, and we will notify you as your activation date approaches."

Taken together, that reads to me as though you must pre-register (probably between the date of the e-mail and June 30th), and then in July you will be opted in. If everyone was being forced into Manged Payments in July, what would be the point of having anyone pre-register? Wouldn't eBay just e-mail everyone to say, "Congratulations! You'll be in Mangled Payments starting in July," or some such thing.

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by: Geetar This user has validated their user name.

Wed Apr 1 16:25:43 2020

Yep, I got the email. And I also got that chill down my spine like when your watching a horror movie and the villain is close by.

I really dont care if they hold my funds for a week as long as I get them. What I do care about is their lack of proper reports, hide and seek numbers, and too too many variances. It really is hilarious. I sell on the website reverb. Their reports are 100% spot on, Its not difficult, but somehow ebay cant get it right. Run 3 different reports for the same period of time you get 3 different numbers, why? Speak to all the accounting software support staffs out there and they laugh about ebay and the way it is. "no, we cant import ebay reports at this time" is the answer I got last year from a few of them. They could somehow get their complex seller screwing algorithm's going the way they want, but they can get simple calculations set up to produce reports? It just goes to show where sellers are in their "priority of things".

I will try my hardest to be the last one who gets shoved into this. If they only have 10% of sellers or less right now, I can just imagine the problems they will have when they shove another 30-40% at a time in.

Perminate Link for eBay Pushes Sellers into Managed Payments Despite Pandemic   eBay Pushes Sellers into Managed Payments Despite Pandemic

by: justchangecarriers This user has validated their user name.

Wed Apr 1 16:52:35 2020

@marie

Because if youve ever done transactional journal enties has ving detailed paypal reports makes it doable. From all im reading ebay does not provide the same detas il. Im able to go through paypal logs for all return expenses and shipping cost filters. Having another processor without the same detail is a nightmare. Sounds like you have zero experience in this side of things. Its a nightmare

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by: justchangecarriers This user has validated their user name.

Wed Apr 1 16:53:20 2020

Having*
Details*

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by: pace306 This user has validated their user name.

Wed Apr 1 16:56:07 2020

MP exists because eBay was FORCED to separate from Paypal, because (as usual) eBay was the albatross around Paypals neck. the GROWTH was with Paypal - NOT eBay.

THAT is the story of "eBays life". They keep breaking off pieces of it - because THOSE pieces (like SH) grow, while eBay does NOT.

ANYONE who thinks that eBay is actually growing needs to have their head examined. (please T__L - spare us the impossible math that proves nothing ... blah bla p/e ratio bigger then Amazon, Walmart and god).

eBay took this opportunity (WITHOUT ASKING SELLERS WHAT THEY WANT)(WE ARE ONLY A PLATFORM) to take sellers to the cleaners and start all over again with some new stupid system.

No one needed to reinvent the wheel - its current round form works just fine.

Im not stupid and no one here is either - we all know it "was eBays chance" to get into the payments business (that they know as little about as they do ecommerce) because the numbers (once again) are HIDDEN.

You can hide that revenue, hide that float - since nothing is broken out, and Adyen wont answer to you - just to them.

Its also about control. Thats why eBay wont let any of this "go" - like a starving old dog with a bone - "we will finally teach those nasty sellers WHO'S BOSS".

Well those sellers (most of them) DONT like the new system and dfont like being "chained to the radiator" and beaten, just because it makes eBay some hidden cash.

As I said before - if you are "just a venue" then it should not matter HOW YOU GET PAID, just that sellers pay up at the end of every month. Whether a buyer pays me in dollars, francs, barrels of oil, chocolates or cookies - as long as eBay gets thier VIG - it shouldnt matter.

Yet it does - and Im STILL WAITING for the eBAy CHEERLEADERS to explain WHY that is.

When the world goes back to normal, I will continue to write my congressman, senator and anyone else that will listen.

If eBay wants to be MOR and keep taxes (like they do with San Jose, then be responsible for fakes, pay the damn taxes and everything else that goes with it .. but you cant choose how I get paid, hold my money, keep the float, lie about the origin of the sale (for me its the armpit of the USA aka NJ)(and they deserve the taxes) and be a man. Its fraud, forcing payments is coercion (if you are JUST a platform) and leave is all be to make sales.

God these people are just so dumb

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This user has validated their user name. by: toolguy

Wed Apr 1 18:14:53 2020

2 years from now: eBay to pace306, we have a sale for you!
Do you wish to fill the order?
You say yes and ship the item with the eBay supplied label.
You say no and eBay finds another seller to fill the order you do not wish to fill.
The buyer will not know who the seller is and why should they care as long as they get the item they purchased.
Let's see if you're still around, the way you talk you won't be here for Managed Payments.
I said I wouldn't but it appears that eBay will offer labels from the funds before being deposited. I hope they take their fees at the time of sale also.

Perminate Link for eBay Pushes Sellers into Managed Payments Despite Pandemic   eBay Pushes Sellers into Managed Payments Despite Pandemic

by: pace306 This user has validated their user name.

Wed Apr 1 20:58:14 2020

TOOL :)

You have been peddling that dream for ages.

Its IMPOSSIBLE to happen UNLESS eBay wants to pay the taxes etc and they dont.

They said it in court "we are just a venue", your description makes them Amazon and sellers "fulfillment".

As of now, eBay cant do anything right - never mind changing their entire corporate structure to become not only MOR but SOR.

I have dreams for eBay too - but they mostly are about various eBay employees being strung up for theft, perp walked to jail - then becoming some 350 pound guys "friend". Hey - what goes around comes around - screw your sellers then it comes back to you ... a guy can hope cant he ?

Perminate Link for eBay Pushes Sellers into Managed Payments Despite Pandemic   eBay Pushes Sellers into Managed Payments Despite Pandemic

This user has validated their user name. by: iheartjacksparrow

Wed Apr 1 21:51:38 2020

@toolguy - You can't possibly believe that eBay can handle an operation the way you describe. Heck, eBay can barely keep the site running. And do you think they would contact a seller and ask if they want the order, and if not, go to the next seller with the same item? Who's going to program all that into their system? Not to mention, the seller would only have about one minute to answer because in two years everything will probably be "fast and free" and the item would have to be on the way to the post office immediately after the sale.  

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This user has validated their user name. by: LasVagueness

Thu Apr 2 00:27:56 2020

What a welcome respite this thread has been from all things coronavirus. I had no idea other things were going on.  

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by: Davina T This user has validated their user name.

Thu Apr 2 00:30:53 2020

Hell will freeze over 20 times before  I will do managed payments. I will open a buy only ID account. I will sell my goodies elsewhere.I'm getting to old to put up with ebay's nonsense.

Perminate Link for eBay Pushes Sellers into Managed Payments Despite Pandemic   eBay Pushes Sellers into Managed Payments Despite Pandemic

by: Go tell the Spartans This user has validated their user name.

Thu Apr 2 00:33:24 2020

I can't wait for July, it will be our eBay exit day. Hurrah

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by: Barbbie This user has validated their user name.

Thu Apr 2 01:05:22 2020

Tool - I think that business model sounds like Jet.com, I hope that is not what they are hoping for but judging from the complaints I get on the catalog errors I don't think the buyers would appreciate it.

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by: Tiffee Jasso This user has validated their user name.

Thu Apr 2 01:11:08 2020

I won an auction this week and went to pay. Could not pay with Paypal. Tried several times and was told to contact Ebay as there was a problem. So I used my Paypal Debit card and paid for item. If it had not been an item I won on auction I would have just stopped right there and went and bought the item somewhere else besides Ebay because I was aggravated at the stupidity. How would you like it if you went to pay for your groceries, but was told we cannot take Visa as it does not suit our purposes. Not very many folks would go back to that grocery store.  
That got me to thinking. When I no longer have money going into Paypal, I will not be buying anything on Ebay. I wonder how many others are going to be doing the same thing? Sales are a complete disaster right now, if you limit buyers to your own private offshore bank account that according to everything you have said about it, you are not responsible for any loss or problems, how are you going to get buyers to use that service?

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by: Bird Mad This user has validated their user name.

Thu Apr 2 01:30:03 2020

I see comments that MP holds your money for a week (accurate?). What is the total sales on eBay for all users for a week? eBay gets a huge money grab with zero interest. Am I wrong? Any time they want more money, they could change the terms of the hold to 10 days, then 15...  No need to pay this back if sales stay stable as new sellers replace old.  Sounds like a great executive move. Do they teach money grabbing in school?

Can someone find the average sales for all of eBay and tell us how much they are grabbing!

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by: thriftyattireandstuff This user has validated their user name.

Thu Apr 2 01:31:12 2020

eBay support is not a waste of time unless you are an idiot seller. But there is DRACONIAN at a bad time.

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by: Paul W This user has validated their user name.

Thu Apr 2 01:31:27 2020

One of my stores has been in MP since last June and I have no problems with it.  I get paid promptly, usually within 2 days, not including weekends, and sometimes the next day after sent.  I can pay for labels using pending payments, no need to involve PayPal.  

OTOH eBay's EOY reports are confusing and complicated.  Makes PP's EOY report like child's play.

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