eBay Pushes Sellers into Managed Payments Despite Pandemic

by: lancecorp

I received the email and am not a happy camper to say the least. My sales are down 46% from last year at this time. Not only that but I had a return opened for fit - they are giving buyers 30 days to return the item.

A friend reported that someone emailed them about the change that was never announced and this is the response they received:

"Thank you for contacting us about our return process. We have changed our return window because we are adapting the a new and effective way of promoting a good buying experience which would attract more buyers in eBay. I understand 1 month is a long time for you to wait. We did this so that it would be enough for you and your trading partner to work things out by communicating to each other. I hope that this information would help you understand our new return process."

As my friend said - Work WHAT out exactly? They opened a return, seller accepted it, what's left to freaking WORK OUT??? I whole heartedly agree. Now I have to wait a month to see if they even return the item and see if it can be relisted as it may not be in the same condition in which it was sent. And no I don't want to hear someone telling me that I can deduct up to 50% if it still isn't NWT because in a month - they may very well change that rule to "provide a better buying experience." Screw the seller.

by: industrystones

Go ahead EBay. Call my bluff . . . . .  

by: industrystones

𝐇𝐢𝐥𝐚𝐫𝐢𝐨𝐮𝐬.  
𝐓𝐡𝐞 𝐨𝐥𝐝 "𝑰𝒏 𝒕𝒉𝒆𝒔𝒆 𝒕𝒓𝒐𝒖𝒃𝒍𝒊𝒏𝒈 𝒕𝒊𝒎𝒆𝒔, 𝒘𝒆 𝒘𝒂𝒏𝒏𝒂 𝒔𝒆𝒆 𝒚𝒐𝒖 𝒔𝒖𝒄𝒄𝒆𝒆𝒅 𝒎𝒐𝒓𝒆 𝒕𝒉𝒂𝒏 𝒆𝒗𝒆𝒓" 𝐫𝐨𝐮𝐭𝐢𝐧𝐞. 𝐇𝐚𝐚𝐚
𝐍𝐨𝐭𝐡𝐢𝐧𝐠 𝐥𝐢𝐤𝐞 𝐄𝐛𝐚𝐲 𝐫𝐮𝐛𝐛𝐢𝐧𝐠 𝐭𝐡𝐞𝐢𝐫 𝐬𝐚𝐥𝐭 𝐢𝐧 𝐬𝐨𝐦𝐞𝐨𝐧𝐞𝐬 𝐨𝐩𝐞𝐧 𝐰𝐨𝐮𝐧𝐝𝐬 𝐨𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐬𝐭𝐢𝐜𝐚𝐥𝐥𝐲 .
𝐖𝐇𝐎 𝐂𝐎𝐔𝐋𝐃𝐍'𝐓 𝐀𝐋𝐑𝐄𝐀𝐃𝐘 𝐅𝐎𝐑𝐄𝐒𝐄𝐄 𝐀𝐒𝐒𝐄𝐑𝐓𝐈𝐕𝐄 𝐀𝐂𝐓𝐈𝐎𝐍 𝐋𝐈𝐊𝐄 𝐓𝐇𝐈𝐒? 𝐘𝐨𝐮 𝐧𝐞𝐞𝐝 𝐦𝐞𝐝𝐢𝐜𝐢𝐧𝐞 𝐟𝐨𝐫 𝐬𝐮𝐫𝐞 𝐢𝐟 𝐲𝐨𝐮 𝐰𝐞𝐫𝐞 𝐛𝐥𝐢𝐧𝐝𝐞𝐝 𝐭𝐨 𝐬𝐨𝐦𝐞𝐭𝐡𝐢𝐧𝐠 𝐥𝐢𝐤𝐞 𝐭𝐡𝐢𝐬!

by: justchangecarriers

The accounting on this is a nightmare. I now have to basically separate my business into two businesses because one has fees removed and the other not. The journsl entries for sales on this are a nightmare. I hate ebay so much

They are pushing this now using a virus to benefit them in phrasing? The most scumbag thing ive seen yet from them. Acting like they care and then doing sonething that only helps them.

by: justchangecarriers

Do i get 2 1099s?

What if i dont sell enough to qualify for a 1099 recieved on managed payments?

Why are they doing this?

by: justchangecarriers

And they are doing this when they closed customer service????

Scumbags!!!!!

by: CanBrit

Hopefully they papered everyone with this BS and it means nothing in the long run. I'm going to ignore it.

by: ebayout

Got the notice. No, you can't have my bank account number.
So, after 20+ years and $596,000 sales, it'll be AMF to ebay come July.
Not bad timing. Been cutting back on buying inventory and have maybe $1,000 left.
Those 50,000 freebies will help accelerate the exit.
The spin on their 2nd quarter guidance should be a hoot.

by: thriftyattireandstuff

Was not at all happy about this in the AM at all. Worst time ever, when people will be struggling with all kinds of things in general. Now I need to SAVE money so I can ship items promptly come July or whenever because I've heard the payout timeline horrors.  Even mention COVID in the email was a *** damn slap in the face to small sellers and big alike absolutely struggling right now.

by: Frank Abagnale

Looks like covid-19 isn't the only virus to worry about.

by: Bob V2

I did not receive a notice, so I assume they only sent it to a subset of sellers.

by: Bill

I did not receive the email but from the text of the email above it seems like they are asking for people to enroll and NOT telling them to enroll.

Now if they only processed 2 Billion in sales out of over 60 Billion in sales they are not getting the type of enrollment that they wanted or needed ( actually the total GMV for 2018 and 2019 was over 72 Billion ).
To me MP is a complete FLOP when they are only processing around 3 percent of their total sales after 2 years of it running.
PayPal has to be sitting back and laughing at them and if that is all that they can get to enroll then Ayden will soon be leaving.  

by: Marie

@justchangecarriers

"The accounting on this is a nightmare. I now have to basically separate my business into two businesses because one has fees removed and the other not. The journsl entries for sales on this are a nightmare. I hate ebay so much"

Why?  It should be no different with or without MP.  What is causing you the problems?

"They are pushing this now using a virus to benefit them in phrasing?"  I think some are reading that opening statement of the email differently that it is actually stated.

You won't receive a 1099K from Ebay if you don't meet the thresholds for receiving one any more than you would have with PP.  The same rules apply.

Customer service is NOT closed.  They closed the call center for the health and safety of those employees.  There are other options.  You can email them, use Twitter or Facebook.  Or even go to the Community forums if you want to see what other members might offer.

by: Marie

@bill

This is the important sentence that tells us we WILL BE in MP sometime in July.

"Starting Late July, your account will be activated for managed payments, and we will notify you as your activation date approaches."

by: Opalie

Marie

When you're IN Managed Payments, maybe then you can talk about what you can and cannot do in regards to the reporting issues.

Until then you know no more than anyone else who isn't in MP currently given the lack of transparency ebay has put in place over how MP is functioning for sellers.

by: Marie

@Opalie

Do you mean reports in MP.  Or reporting issues in MP?  I'm thinking you mean reports.  And while you are correct, I'm not in MP so I have no hands on experience with the program whatsoever, that doesn't mean I can't know they don't have reports, well not that I would consider very useful.  But again, you are right.  I'm not in it so maybe there is a pleasant surprise and there is a report for sales that no one else outside the program can get.  Unlikely, but it could happen.

A few months ago Ebay said they were developing a better report for us from the Seller Hub Orders screen that will go back a full year.  They did not give any details or a date when we can expect it.  But that isn't new either.

by: lancecorp

Ebay also said that they were putting a similar program like Turbo into Seller Hub - and where is that?

I know people in managed payments that signed up from the start. They are having a hard time with the book keeping and have been promised repeatedly they will be getting the new reports. Until it's in place and knowing that Ebay fails to produce 99% of what they tell us will be in place - one shouldn't be parroting their rhetoric.

by: angryllama

ONLY DAMFOOLS WILL PRE-REGISTER FOR THIS PARTICULAR BEATING.

At the Very Best, I see negligible benefit from Knowing in advance that the NEXT BEATING will be "tomorrow morning"... vs. just being hauled out my prison cell and strung up to be FLOGGED for Captain Bligh's entertainment.
Mangled Payments is already an EMBARRASSING FAILURE.  If there had been any RASH of "Oooooh this is a wonderful change, thanks eBay. My life will be SOOOO Much Better, now." the Whole World would already know of it.  
Has there been any such groundswell of WHOOPEE it's raining $$s?
NOPE.   NUFF SAID.

by: FeelingFroggy

Go ahead and call customer service and ask a question. HA HA HA

by: plcombs

TO institute this at this time is sheer stupidity, anyone who has used eBay for any length of time KNOWS eMail support is a joke and a total waste of energy as they do not respond ever based on my experiences. So without ANY Phone support if something goes awry (which it will many times) nobody can talk to anyone for help...kiss of death.  Does eBay think their users trust them to do it competently?  ANS: Not a chance...eBay is overreaching AGAIN...by eliminating options.