Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed Mar 18 2020 16:20:06

Should Shop Fees Be Waived for Sellers Who Pause Selling?

By: Ina Steiner

Sponsored Link

Sellers are wondering what online marketplaces are doing to help protect them if they pause selling as a result of the coronavirus COVID-19 outbreak.

One reader asked EcommerceBytes, "As press conferences recommend more and more severe measures be implemented, and states are cracking down, I've yet to read a single word from eBay about what to do if your business is impacted by being in a hotspot, and what to do if there's a quarantine in effect that will prevent you from fulfilling orders."

We pointed the reader to eBay's announcement from March 12th, to which he replied: "That only mentions being protected in the event of shipping interruptions. I see nothing about being in a quarantined/Cordon Sanitaire situation."

Another seller asked on the eBay discussion boards if eBay would waive Store fees until the threat of the virus is over: 

"Is there any possibility that until the Virus situation is resolved that eBay would waive store fees for any seller putting their store on vacation? With the postal situation, airline situation, and all the other shut downs, it would be a benefit to all sellers that do not want to sell under these conditions."

An eBay moderator responded, "There are no current announcements regarding this, and there are no plans that I'm aware of to introduce something like it."

Even under the best of circumstances, it seems only right that marketplaces would suspend subscription fees if a seller puts a shop on vacation, the way some gyms let you suspend membership fees until you're able to return from hiatus.

Here's a look at eBay and Etsy policies about putting stores/shops on vacation mode.

eBay: What to know about vacation settings
"You'll continue to be charged normal fees (such as your eBay Store subscription fee and listing-related fees) while vacation settings are on."

Etsy: How to Manage Your Shop In Case of Emergency
Etsy doesn't address the issue of fees when a seller puts their shop in vacation mode, other than to say those who subscribe to Etsy Plus must continue to pay their subscription fees. ("If you have an Etsy Plus subscription, Vacation Mode does not impact your Etsy Plus billing. Your subscription fees will continue.") We've sent an inquiry to their PR department and will post an update when we hear back from them.

It makes sense to reach out to marketplaces if you have concerns. At a time when small businesses are taking a hit from the fallout from COVID-19, some companies are taking extra measures to ease their pain.

Comments (65) | Leave Comment | Permalink
Readers Comments

Perminate Link for Should Shop Fees Be Waived for Sellers Who Pause Selling?   Should Shop Fees Be Waived for Sellers Who Pause Selling?

by: DingDong This user has validated their user name.

Wed Mar 18 16:55:57 2020

I don't have to worry.
Both eBid and eCrater don't charge for their shops / listings.

But, there should be some type of offset on those sites with how eCommerce is being affected from "outside" that a seller cannot control.

Perminate Link for Should Shop Fees Be Waived for Sellers Who Pause Selling?   Should Shop Fees Be Waived for Sellers Who Pause Selling?

by: FeelingFroggy This user has validated their user name.

Wed Mar 18 17:02:11 2020

Really. Do you really think that Ebay cares about those sellers who close their stores. I highly doubt Ebay has given it a thought. Not on their list of important things to do.

Perminate Link for Should Shop Fees Be Waived for Sellers Who Pause Selling?   Should Shop Fees Be Waived for Sellers Who Pause Selling?

This user has validated their user name. by: Ric

Wed Mar 18 17:08:51 2020

Yeah, the chances of eBay treating effected sellers fairly and reasonably are about as good as consuming Gold Medal flour and expecting to cr*p 24K gold nuggets.

Perminate Link for Should Shop Fees Be Waived for Sellers Who Pause Selling?   Should Shop Fees Be Waived for Sellers Who Pause Selling?

by: Frank Abagnale This user has validated their user name.

Wed Mar 18 18:49:44 2020

I hate to be a complainer but with Elliott/Starboard calling the shots, I wouldn't be surprised if they actually raised store fees

Perminate Link for Should Shop Fees Be Waived for Sellers Who Pause Selling?   Should Shop Fees Be Waived for Sellers Who Pause Selling?

This user has validated their user name. by: iheartjacksparrow

Thu Mar 19 00:14:16 2020

Knowing how eBay works (as we all do), they are not going to take a chance that they lose money, no matter what the circumstances are.

Perminate Link for Should Shop Fees Be Waived for Sellers Who Pause Selling?   Should Shop Fees Be Waived for Sellers Who Pause Selling?

by: mindelec This user has validated their user name.

Thu Mar 19 01:45:27 2020

alibris sent this this morning..

"
Dear Seller,

We realize that the unfolding coronavirus crisis has likely affected your life and your business. We at Alibris want to express our appreciation to you for continuing to partner with us through these challenging times. 

If you are unable to fill orders due to this crisis – whether because of an inability to ship items, a supply problem, or worst of all getting sick with COVID-19 – please put your account on Vacation Hold (https://sellers.alibris.com/ops/holdinventory.cfm) and let us know. Alibris will waive account fees for time periods that you're not able to sell due to this crisis.

If you are able to continue selling, count your blessings and please fill orders as efficiently as feasible. We understand things are not normal, and will work with you to address issues and concerns on a case-by-case basis. As always, communication is key; please let us know about any problems, concerns, or new ideas you might have. We're here and we're listening.

In health,
Alibris Seller Services"

biblio has suggest the same, but since there are no listing fees there they aren't a problem.

gonna be interesting to see what the states look like when i get back in a few weeks...

Perminate Link for Should Shop Fees Be Waived for Sellers Who Pause Selling?   Should Shop Fees Be Waived for Sellers Who Pause Selling?

by: Silver Ice King This user has validated their user name.

Thu Mar 19 01:53:26 2020

There is no way that Ebay is going to waive any fees as they are already showing lower income and growth than the other companies.  Ebay NEEDS the store revenue to help them through their lack of sales and basically said so while Sellers Hub was being created.  They give Sellers a bunch of free listings and of course show their items at the top of the searched listings hoping to entice them into buying a store.  Once they make that 12 month commitment, the sales suddenly die and the Seller struggles to pay their new monthly fees.

Ebay then entices them to use the Promoted Listings to help them generate sales which in reality they were already paying for with the store, but that is not enough revenue for Ebay so they have to squeeze more out of the Seller through Promoted Listings.  Then the Seller sees all of those fees on top of the store and realize that Ebay is now making more on their sales than they are, but they are stuck for at least 30 days after they end any Promoted Listings and at least another 11 more months on their store lease.  

Welcome to the new and improved FEEBAY.

Perminate Link for Should Shop Fees Be Waived for Sellers Who Pause Selling?   Should Shop Fees Be Waived for Sellers Who Pause Selling?

This user has validated their user name. by: Marie

Thu Mar 19 02:28:45 2020

Ebay is doing some things to help protect sellers but they do have a ways to go yet.  I think we will hear more from Ebay on this subject.  It may not be what some here want, but I think they will do more.  Time will tell.

https://community.ebay.com/t5/Announcements/Protecting-yo
ur-seller-performance-during-COVID-19/ba-p/30772188

https://community.ebay.com/t5/Announcements/Managing-business-during-the-outbreak-of-COVID-19/ba-p/30752626

Perminate Link for Should Shop Fees Be Waived for Sellers Who Pause Selling?   Should Shop Fees Be Waived for Sellers Who Pause Selling?

by: notfunanymore This user has validated their user name.

Thu Mar 19 05:19:20 2020

How are those eBay seller protections going?

Perminate Link for Should Shop Fees Be Waived for Sellers Who Pause Selling?   Should Shop Fees Be Waived for Sellers Who Pause Selling?

by: hawk This user has validated their user name.

Thu Mar 19 05:48:06 2020

ebay ceos would not help anyone if they fell in the middle of the road and could not get up. they are very cruel rich people. rich people made off the backs of genuine working people.  

Perminate Link for Should Shop Fees Be Waived for Sellers Who Pause Selling?   Should Shop Fees Be Waived for Sellers Who Pause Selling?

by: Chicago48 This user has validated their user name.

Thu Mar 19 06:08:02 2020

"Both eBid and eCrater don't charge for their shops / listings."
^^WHO visits those sites?  Those sites are dead.

Perminate Link for Should Shop Fees Be Waived for Sellers Who Pause Selling?   Should Shop Fees Be Waived for Sellers Who Pause Selling?

by: Chicago48 This user has validated their user name.

Thu Mar 19 06:10:46 2020

It's a dumb question IMO.  If you want to go on vacation, just go on vacation.  No other sites are making concessions for sellers stopping  their store during this crisis.  The only reason someone would have to put their store on vacation is a) they actually have the virus and have fallen ill and are in the hospital; and b) they go on vacation.  If you fall ill, and can't operate just close the store.  You can always reopen.

Perminate Link for Should Shop Fees Be Waived for Sellers Who Pause Selling?   Should Shop Fees Be Waived for Sellers Who Pause Selling?

by: lancecorp This user has validated their user name.

Thu Mar 19 06:51:47 2020

But you are wrong because it was posted above that Alibris is working with it's sellers. And you haven't understood the question - it's not about going on vacation - it's about putting your store on vacation if your city shuts down operations, if the post office can't pick up and deliver or if you get sick.

As far as Ebay - yep they have seller protections - at least they talked about them - like my feedback and long standing acct were going to be a positive in a dispute. I only lose 50%.  

Perminate Link for Should Shop Fees Be Waived for Sellers Who Pause Selling?   Should Shop Fees Be Waived for Sellers Who Pause Selling?

by: Chicago48 This user has validated their user name.

Thu Mar 19 07:14:58 2020

if the post office can't pick up and deliver or if you get sick.
^^
Won't happen!!!
And if it does, don't you think the platforms would make concessions?

Perminate Link for Should Shop Fees Be Waived for Sellers Who Pause Selling?   Should Shop Fees Be Waived for Sellers Who Pause Selling?

This user has validated their user name. by: NoMoreEbay

Thu Mar 19 07:31:30 2020

We could be in a zombie apocalypse where toilet paper is currency, It's the only thing left on the planet that has value. ebay would send out all of their outsourced employees to raid the stores to hoard it all, every last sheet. Then sell it back to sellers at 10x the price.

You'd be better off asking Bernie Madoff for a stock tip. Waive store fees? Bwahahahahahahah!

Perminate Link for Should Shop Fees Be Waived for Sellers Who Pause Selling?   Should Shop Fees Be Waived for Sellers Who Pause Selling?

by: SammyCat This user has validated their user name.

Thu Mar 19 07:44:49 2020

Ya Etsy's profound advice was to put your shop in vacation mode.

No talk about waving fees OR more importantly the upcoming 12 - 15% cash grab on sales.

They are THE MOST HEARTLESS and IRRESPONSIBLE company.  I've been getting emails from all manner of company offering the customers / subscribers help through this crisis.  

I suggest that Etsy shouldn't be too concerned about their stocks at this time since all are tanking FOR NOW.   Now is the time to help people who have build your company.  I have no problem paying my regular fees ... IF I MAKE A SALE which I haven't in a month.  I DO object to the extra fees if the sale is through one of their ads which they still haven't explained how it will be proven it comes form them.

Google still only has Etsy marketplace ads.  IF this doesn't change then ANY sale coming through one of them to goes to shops with that search term will be charged.

Its a great scam  

Perminate Link for Should Shop Fees Be Waived for Sellers Who Pause Selling?   Should Shop Fees Be Waived for Sellers Who Pause Selling?

by: Mads This user has validated their user name.
Web Site

Thu Mar 19 07:57:21 2020

Would be a really good gesture if Etsy waived the listing fees. My shop has been closed for two weeks due to a hand injury and now with the virus globally sales will plummet for some. I will open eventually but only for the UK. Cannot take the risk  to sell overseas and get customers upset due to shipping delays which is understandable. Etsy please be kind to your sellers.

Perminate Link for Should Shop Fees Be Waived for Sellers Who Pause Selling?   Should Shop Fees Be Waived for Sellers Who Pause Selling?

by: Mads This user has validated their user name.
Web Site

Thu Mar 19 08:03:22 2020

Would be a really good gesture if Etsy waived the listing fees. My shop has been closed for two weeks due to a hand injury and now with the virus globally sales will plummet for some. I will open eventually but only for the UK. Cannot take the risk  to sell overseas and get customers upset due to shipping delays which is understandable. Etsy please be kind to your sellers.

Perminate Link for Should Shop Fees Be Waived for Sellers Who Pause Selling?   Should Shop Fees Be Waived for Sellers Who Pause Selling?

by: Disgusted This user has validated their user name.

Thu Mar 19 09:12:49 2020

ebay will likely raise fees to make up for lack of sales.  Afterall - the sellers on ebay are the enemy.  Same goes for Etsy.

Perminate Link for Should Shop Fees Be Waived for Sellers Who Pause Selling?   Should Shop Fees Be Waived for Sellers Who Pause Selling?

by: RL15 This user has validated their user name.

Thu Mar 19 10:49:55 2020

fleecebay will not waive any fees.

Click to view more comments
1 2 3 4  [Next Page]


Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.