Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed Nov 18 2020 11:01:08

eBay Defends Its Cloud Hosting Decision

By: Ina Steiner

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eBay's Chief Technology Officer yesterday defended the company's use of its own infrastructure, posting on the eBay Tech blog that it has been able to withstand sudden increased demands in 2020 in part due to its cloud hosting decision.

Mazen Rawashdeh wrote, "Thanks to our tech transformation strategy and investments in our private cloud infrastructure, the eBay marketplace has met the sudden and rapid influxes in customer demands with ease and agility throughout the pandemic with an even faster, more modern and more seamless customer experience."

He said eBay was similarly poised to meet the increased demands of the upcoming holiday season.

At a time when many sites use solutions from IBM, Oracle, Amazon, and Google when moving to the cloud, eBay decided to stick with its own infrastructure. That's in contrast to Etsy, which announced in 2017 it would migrate from its own data centers to the Google Cloud Platform. 

Etsy announced in February of this year that it had completed the project - and did it in 2 years. "Our migration to Google Cloud has enabled us to shift more than 15% of our engineering headcount from daily infrastructure management to improving the customer experience," Etsy's Chief Technology Officer Mike Fisher wrote on the Etsy corporate blog. "The combination of increased brain power and significant compute power has dramatically sped up our innovation pipeline."

What's right for one company may not be right for another - and eBay and Etsy are very different (eBay processed $25 billion in GMV in the third quarter, while Etsy processed $2.4 billion in GMS, excluding Reverb). So what else did each have to say about their respective approaches? 

eBay says its checkout is able to handle the influx in traffic and transactions while keeping costs relatively flat: 

"Our platform is able to handle this sudden rise in traffic and customers needs in large part because of our tech transformation strategy, providing a seamless experience while smoothly adjusting to this rise in numbers and handling over 250 checkouts per second. We have kept our marketplace available for customers throughout the pandemic at a relatively flat cost, even as we welcomed new customers to our platform."

eBay's Rawashdeh said by deploying edge computing technology around the world by distributing services to reside within proximity of customers, it provides a seamless and consistent experience regardless of customers geolocation. "Our edge technology can be deployed very quickly in a nimble and efficient way within a short period of time to allow for surges onto our platform so we can continue to scale our services and provide the best experiences for our global customers."

He also wrote, "Our edge technology provides increased service resiliency, improved latency and delivered consistent customer experiences. With faster and localized services, we can truly show up for our customers - wherever and whenever they need us."

Meanwhile, Etsy said by letting Google do the heavy lifting, it's able to redeploy engineering staff to improve the customer experience. A case study about the migration published on Google Cloud said Etsy was able to meet its goals of making sure that its platform functions smoothly during peak periods of sales; is cost-efficient; and is environmentally sustainable.

Taking a step back, what *sellers* care about is how each platform performs. Are they able to use the site efficiently, and are buyers able to easily find and purchase their items?

For eBay sellers, a major concern this year is how well the company's technology is holding up to Managed Payments as it moves more sellers into the program. That's an area its Chief Technology Officer didn't mention in Tuesday's blog post but would be interesting to hear more about.

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Perminate Link for eBay Defends Its Cloud Hosting Decision   eBay Defends Its Cloud Hosting Decision

by: HappyOne This user has validated their user name.

Wed Nov 18 13:38:32 2020

Sounds good on paper but in real life “glitches”. Why/How does Ebay think they can do a better job than Google, Amazon, Oracle or IBM in providing important security and updates? Must be short term cheaper. Everything Ebay does is as if they are reinventing the wheel. Ebay and Etsy both use Ayden to process payments. Etsy bought a “stock” full service plan; Ebay bought a customizable plan (probably ? cheaper). Etsy allows the sale of coins; Ebay does not allow coin sales but  is “working on it”; maybe second half 2021. I would guess Google, Amazon, Oracle and IBM have the BEST software engineers working for them. I doubt most working for Ebay are not the best    

Perminate Link for eBay Defends Its Cloud Hosting Decision   eBay Defends Its Cloud Hosting Decision

by: RL15 This user has validated their user name.

Wed Nov 18 14:32:16 2020

Mazen Rawashdeh should be glad he is not Pinocchio, his nose would be very long

Perminate Link for eBay Defends Its Cloud Hosting Decision   eBay Defends Its Cloud Hosting Decision

by: toastedmutt This user has validated their user name.

Wed Nov 18 14:35:32 2020

So with all of this fabulous eBay technology why are they still suppressing listings?  

Expanded Cloud but their user policy still states there is no guarantee your items will ever be seen.

Ease and agility?  Un huh yeah right.  

Perminate Link for eBay Defends Its Cloud Hosting Decision   eBay Defends Its Cloud Hosting Decision

by: postbuster This user has validated their user name.

Wed Nov 18 17:55:10 2020

The only cloud I know ebay works with is the smoke they give to the sellers anytime something wrong needs proper attention, and shareholders during quarterly reports.

Perminate Link for eBay Defends Its Cloud Hosting Decision   eBay Defends Its Cloud Hosting Decision

by: ShortSeller This user has validated their user name.

Wed Nov 18 18:07:27 2020

Haha haha haha.

Ebay couldn't code a basic script to output HELLO WORLD.

Perminate Link for eBay Defends Its Cloud Hosting Decision   eBay Defends Its Cloud Hosting Decision

This user has validated their user name. by: Ric

Wed Nov 18 20:07:25 2020

eBay continues to test just how much BS Wall Street will swallow.

Perminate Link for eBay Defends Its Cloud Hosting Decision   eBay Defends Its Cloud Hosting Decision

by: Vigilant Eye On eBay This user has validated their user name.

Wed Nov 18 23:13:34 2020

Bad programming and the ''use of its own infrastructure'' are the most plausible explanations for the continued rise in site and buyer checkout issues.

Perminate Link for eBay Defends Its Cloud Hosting Decision   eBay Defends Its Cloud Hosting Decision

by: DevilishlySarky This user has validated their user name.

Thu Nov 19 03:05:53 2020

Yes ,exactly , ebay keeping outside software engineers away from their coding to stop them from seeing how bad it actually is  

Perminate Link for eBay Defends Its Cloud Hosting Decision   eBay Defends Its Cloud Hosting Decision

by: rfm This user has validated their user name.

Thu Nov 19 07:51:28 2020

Certainly may explain many problems, which seem to be increasing as traffic increases.  They must think it saves them money, until the whole thing goes up in smoke.

Perminate Link for eBay Defends Its Cloud Hosting Decision   eBay Defends Its Cloud Hosting Decision

This user has validated their user name. by: Covid-20

Thu Nov 19 14:06:26 2020

Ebay's HEAD is in the "clouds". Beyond hilarious that they even have the time in the day to write this drivel and with a self righteous attitude to go along with it. A twelve year old with forbidden access to their parents laptop could see through their transparency.

As always, Ebay belongs under the big top seated directly in between Jojo the dog-faced boy and the bearded fat lady. Leave the midway to the big boy's who know what they are doing.  

Perminate Link for eBay Defends Its Cloud Hosting Decision   eBay Defends Its Cloud Hosting Decision

This user has validated their user name. by: The End

Thu Nov 19 15:09:27 2020

Etsy's Chief Technology Officer Mike Fisher wrote on the Etsy corporate blog. "The combination of increased brain power and significant compute power has dramatically sped up our innovation pipeline."
O.K. EINSTEIN, then UNINNOVATE the 12% Success Penalty Fee off My SHOP ! !
Etsy must be Global, because an American company would Never treat us like this.  

Perminate Link for eBay Defends Its Cloud Hosting Decision   eBay Defends Its Cloud Hosting Decision

by: Whatever This user has validated their user name.

Thu Nov 19 17:20:00 2020

really? because it improved sales so much?

Perminate Link for eBay Defends Its Cloud Hosting Decision   eBay Defends Its Cloud Hosting Decision

This user has validated their user name. by: The End

Thu Nov 19 19:40:50 2020

Etsy has Nothing to do with my sales volume.
They are completely irrelevant.
You don't know about basic eCommerce do you ?

Perminate Link for eBay Defends Its Cloud Hosting Decision   eBay Defends Its Cloud Hosting Decision

This user has validated their user name. by: The End

Thu Nov 19 19:49:51 2020

If you replace the "Etsy.com" with "DogShit.com", and DogShit.com has a reputation for having good stuff, It isn't the venue, it's the STUFF Einstein.
Replace the Etsy Logo with the DogShit logo, nothing changes.
It's still the STUFF that the people offer up that makes the "World go 'round".

Perminate Link for eBay Defends Its Cloud Hosting Decision   eBay Defends Its Cloud Hosting Decision

This user has validated their user name. by: The End

Thu Nov 19 19:55:39 2020

Etsy attacked my shop AFTER 1 year of over $10,000 in sales.
THEN Etsy started ripping me off.
Etsy POACHED My shop, and when I hit an invisible threshold, they started stealing the money.
Of coarse if I had known about the $10,000 threshold, I would have made sure to stay under it.
In a court of law, Etsy loses MILLIONS in compensatory damages.
Etsy has no "Legs".

Perminate Link for eBay Defends Its Cloud Hosting Decision   eBay Defends Its Cloud Hosting Decision

This user has validated their user name. by: The End

Thu Nov 19 20:19:11 2020

I charge Etsy with stealing / theft because I NEVER ordered ads of any kind from any place. I never needed ads, still don't.
Etsy has voraciously placed, "etsy>market>some_poor_slobs_item" ALL over Google search.
You can't punch in ANYTHING into Google search without seeing a first page FULL of  "etsy>market>some_poor_slobs_item",
It's completely locked up. Dominated. No Breathing space for anyone.
Etsy is suffocating eCommerce.

Perminate Link for eBay Defends Its Cloud Hosting Decision   eBay Defends Its Cloud Hosting Decision

This user has validated their user name. by: The End

Thu Nov 19 20:38:20 2020

Etsy fixed it so when someone clicks on the "etsy>market>some_poor_slobs_item",
for the next 30 days, he who clicked on that link will cause an UNWARY seller, not necessarily the entry seller, to lose 12 - 15 % of their precious money. That isn't Advertising, that's orchestrated / organized larceny.
Etsy is also the Ideal tool for MONEY LAUNDERING.
STING STING A DING BABY.
So Back Off.

Perminate Link for eBay Defends Its Cloud Hosting Decision   eBay Defends Its Cloud Hosting Decision

by: JohnGermaine This user has validated their user name.

Fri Nov 20 22:22:28 2020

OMG - The Cloud is so freaking slow!  I guess it must be cheaper, eh?  The bean counters strike again.

Perminate Link for eBay Defends Its Cloud Hosting Decision   eBay Defends Its Cloud Hosting Decision

by: Disgusted This user has validated their user name.

Mon Nov 23 11:24:06 2020

Of course they will defend.  Do you expect them to say it was a bad decision?



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