Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Thu Oct 15 2020 16:15:22

Etsy Acknowledges Weeks Long Payment Delay

By: Ina Steiner

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Etsy sellers have been complaining loudly that the marketplace has been holding on to their money. Five days into the problem on October 9th, an Etsy moderator acknowledged the problem.

A reader told us today the problem dated back to October 5th but pointed to a thread that showed some sellers still hadn't received their disbursement as of today, the 15th. The problem was mostly impacting Canadian and UK sellers.

"No real answers from Etsy, of course," the reader said. "Some people's deposits have shown up with sender listed as Clyde Debussyl, which was explained by Etsy as part of Etsy's payment processor address but still very strange."

Adding to sellers' stress about when they would get their money was not knowing if Etsy even knew about the problem. One seller wrote on this thread today (October 15), "I'm so grateful I found this thread, I thought it was just me. I am also missing a monthly payment from the 5th!"

On Friday, Etsy responded to one thread with the following message:

Hi all,
Thank you so much for taking the time to bring this to our attention. 

On Monday, October 5, we experienced a delay issuing some deposits. We have confirmed with our third-party payment processor that all impacted deposits have been sent out. It may take 3 to 5 business days for the deposit to process to your bank account. Please let us know via Etsy Support if you do not see these funds by early next week.

Additionally, there was a separate issue, where some deposits are showing a descriptor of "Claude Debusseyl", which is a partial company address of our third-party payments processor. We're currently investigating this matter with our partner and will send an update with details to those impacted by this issue.

We're very sorry for any confusion or trouble either of these issues may have caused! I'm going to close this one up now.

The moderator posted her comment and then closed the thread to new comments.

"Etsy sellers in the UK and Europe are not getting paid," another seller wrote to EcommerceBytes. "Their earnings are now almost two weeks late with respect to being deposited. Etsy not replying to those asking where their money is."

Some sellers began reporting the arrival of their payments on Friday, others reported their payouts arrived this afternoon. It's not known if every seller received their October 5th payout.

Comments (10) | Leave Comment | Permalink
Readers Comments

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by: postbuster This user has validated their user name.

Thu Oct 15 17:37:40 2020

Funny how unprofessional a major corporation can be when it comes to holding someone's money, under an altered alias of a classical composer.

One would think that when running said major company, they would take their operations much more seriously.  
Nope, the CEO and all of his incompetent managers treat the environment like it's some kind of extra caricular activity for college students.
The atmosphere reeks of unprofessionalism, and low class operation.

The employees have no creative imagination, and you would sooner get a smart a$$ed remark than any helpful advice.

How does that not seem underhanded?
When do we get to charge for late payment fees?

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by: ShortSeller This user has validated their user name.

Thu Oct 15 18:09:36 2020

New day same old tactics by Etsy. Cash flow that bad there?

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by: RL15 This user has validated their user name.

Thu Oct 15 18:31:36 2020

fleecebay reject = etsy ceo

no surprises the reject runs the company as bad as fleecebay

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by: HappyOne This user has validated their user name.

Thu Oct 15 18:53:14 2020

Maybe it is a “cash” flow problem with Etsy’s and Ebay’s Dutch processor Ayden? Ebay was having problems in the last two weeks with late payments. I do miss Paypal on both.

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by: Silver Ice King This user has validated their user name.

Thu Oct 15 21:36:25 2020

Etsy seems to have one of these big time glitches at least once a year.  Is cash flow hurting that badly now that more and more fuss is being made about their 12% add on fee for so called advertising.  The Seller has no real way of knowing if the sale came from an offsite Etsy ad or if Etsy is just saying it did so they can scam an additional 12% FVF out of the Seller?  Strange part is when Etsy has some big glitch it always seems to involve millions upon millions of dollars and most times seems to occur right around Payday, so Etsy is able to get another interest free loan to cover Payroll???

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by: Flying Childers This user has validated their user name.

Fri Oct 16 09:11:18 2020

It is long past time that we started reporting Etsy to our state attorneys general for their criminal activities.   New York has some of the strictest consumer protection laws in the nation.   Maybe if enough of us start complaining, Etsy execs will feel some heat.

Here's the NY form:

https://www.lawhelpny.org/resource/file-an-online-consume
r-complaint-with-the-ny#i6236CD73-BBF0-9AB9-DADD-24E78521273E

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This user has validated their user name. by: The End

Sat Oct 17 10:40:25 2020

LOOK :
https://www.google.com/search?client=firefox-b-1-d&ei=PuqKX8OAOYz
j_AbD8pzYCA&q=%22Clyde+Debussyl%22&oq=%22Clyde+Debussyl%22&gs_lcp=CgZwc3ktYWIQAzIKCC4QyQMQDRCTAjIECAAQDTIECAAQDTIECAAQDTIECAAQDTIECAAQDTIECC4QDTIECAAQDTIECC4QDTIECAAQDToECAAQRzoHCC4QDRCTAlCiQ1i7XGDFX2gAcAJ4AIABgAGIAegCkgEDMC4zmAEAoAEBqgEHZ3dzLXdpesgBCMABAQ&sclient=psy-ab&ved=0ahUKEwjDl7vm1rvsAhWMMd8KHUM5B4sQ4dUDCAw&uact=5

Quite
a statement.

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by: dreamer This user has validated their user name.

Sun Oct 18 11:39:54 2020

My first thought was they holding payment to the sellers to collect interest off their money. I hope not but who knows.

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by: lymo909 This user has validated their user name.
Web Site

Mon Oct 19 03:41:53 2020

A reader told us today the problem dated back to October 5th but pointed to a thread that showed some sellers still hadn't received their disbursement as of today, the 15th. The problem was mostly impacting Canadian and UK sellers.

Perminate Link for Etsy Acknowledges Weeks Long Payment Delay   Etsy Acknowledges Weeks Long Payment Delay

by: Vox29 This user has validated their user name.
Web Site

Mon Oct 19 20:33:20 2020

I had no idea how bad it's gotten since I was a member. I booked out the minute the advertising add-on was added to fees. I guess the problem is made worse by the Covid-19 pandemic, which slows down everything. Good luck, guys.



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