Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Fri Aug 2 2019 17:42:22

eBay Over Billed Sellers in GTC Renewal Glitch

By: Ina Steiner

Sponsored Link

This is why everyone hates recurring billing! (and why sellers frequently complain about eBay technical issues). Today, an eBay moderator confirmed eBay overcharged some sellers this week and said the company is working to identify listings that were impacted.

The eBay moderator explained in Message #73 of this thread on the eBay discussion boards:

"Some Good Til Cancelled listings which renewed early in July (July 1 & July 2 as an example) were charged a 2nd insertion fee after 30 days passed instead of renewing the following month as they should have.

"The appropriate teams are aware of the issue, have identified the cause and corrected it. Additionally they are currently working to identify and credit listings that were double charged incorrectly in July.

"Moving forward this will not occur as we finalize the transition from 30 day renewals to monthly renewals. Thanks!"

There's something about the wording of that statement that doesn't inspire confidence that eBay will be successful in crediting all accounts that were overbilled  - "working to identify"; if eBay can't identify those listings, what does that say?

Remarkably, eBay never announced this over-billing incident - we happened to stumble upon the post in the discussion boards. eBay's System Announcement board continues to show an all-clear in "Billing," and there's nothing at all about the overcharges on the Seller Announcement board.

Skeptics who've been around the block might also ask, what are the chances the same problem will occur in exactly one month?

Some sellers had already reported that eBay had caused them to overpay because of a "fix" it rolled out this month due to a botched implementation. (eBay failed to anticipate that a 30-day auto-renewal period would not sync with monthly billing cycles and would therefore result in sellers paying listing fees twice in a month for some months.) You can read about those sellers' reports of over-billing in this July 22nd EcommerceBytes blog post.

Incidents like GTC renewal glitches (and the failure to announce them) certainly don't help with eBay's credibility, especially as it rolls out managed payments, far more complex than the transition to Good Til Cancelled.

Update 8/6/19: Marking this thread on the eBay boards to watch. Glitch impacted sellers in 2 ways - Stores have limited # of free listings. Will eBay issue credits for all the ways sellers were overcharged...?

Comments (40) | Leave Comment | Permalink
Readers Comments

Perminate Link for eBay Over Billed Sellers in GTC Renewal Glitch   eBay Over Billed Sellers in GTC Renewal Glitch

This user has validated their user name. by: NoMoreEbay

Fri Aug 2 17:49:18 2019

It just never ends. Funny how they never under bill. All of ebay's mistakes are always in ebay's favor, never the customer or as ebay refers to them, the lying scum.

Perminate Link for eBay Over Billed Sellers in GTC Renewal Glitch   eBay Over Billed Sellers in GTC Renewal Glitch

by: Frank Abagnale This user has validated their user name.

Fri Aug 2 18:03:35 2019

I'M SHOCKED!

Perminate Link for eBay Over Billed Sellers in GTC Renewal Glitch   eBay Over Billed Sellers in GTC Renewal Glitch

by: pace306 This user has validated their user name.

Fri Aug 2 18:07:05 2019

"currently working to identify" means we know who this effected and unless they complain we get to keep their funds.

And people wonder why eBay engenders so much hatred - its yet another glitch that MAGICALLY benefits eBay by theft from sellers.

The entire GTC issue should never have happened. ALL of it was a lie to impress Wall Street to show them increased listings and "inventory".

The Wall Street thieves went along with it all and once the BAD LITTLE WITCH WENDY (chief eBay crook) gave her certification on the plan - eBay FORCES sellers into GTC, even when they didnt want it (no need for it).

Its just like eBay one day eliminating 14 day returns and forcing everyone into 30 days "JUST BECAUSE". The bad little witch gave her ok there too - knowing she could craft the TOS to say ALMOST ANYTHING with nothing any seller could do about it.

DW maybe the worlds stupidist ecommerce CEO, but it as you know - cr@p runs down hill - and shes at the top!

Perminate Link for eBay Over Billed Sellers in GTC Renewal Glitch   eBay Over Billed Sellers in GTC Renewal Glitch

by: RL15 This user has validated their user name.

Fri Aug 2 18:11:23 2019

Once again the self proclaimed greatest tech company proves how inept they are.



Perminate Link for eBay Over Billed Sellers in GTC Renewal Glitch   eBay Over Billed Sellers in GTC Renewal Glitch

by: amazedndazed This user has validated their user name.

Fri Aug 2 19:06:00 2019

I have only used two listings so far this month, but eBay says I have used 7!!!!

Perminate Link for eBay Over Billed Sellers in GTC Renewal Glitch   eBay Over Billed Sellers in GTC Renewal Glitch

by: lancecorp This user has validated their user name.

Fri Aug 2 19:08:46 2019

I have to call Mon. as they charged me for 33 on 7/30 and it hasn't been corrected yet. And we still have managed payments to look forward to.

Perminate Link for eBay Over Billed Sellers in GTC Renewal Glitch   eBay Over Billed Sellers in GTC Renewal Glitch

by: Snapped This user has validated their user name.

Fri Aug 2 19:34:39 2019

''...this will not occur as we finalize the transition...''

Unlike a professional IT based upgrade process that actually 'finalizes' the processing and tests it to find such 'glitches' BEFORE unleashing it to wreak havoc.  

It bears repeating - once again, either these guys are completely incompetent clowns or they purposefully perpetrate theft - this one for unearned income upon which to collect interest during the time it takes ''the appropriate teams'' to begrudgingly ''fnalize'' everything.

More probably, a bit of both.

Perminate Link for eBay Over Billed Sellers in GTC Renewal Glitch   eBay Over Billed Sellers in GTC Renewal Glitch

by: eBay Shill Buster This user has validated their user name.

Fri Aug 2 20:21:22 2019

No announcement at all, this issue has been going on since July 20th or before, eBay still is in the process of giving millions of sellers refunds, they wasted this entire months free listings for all sellers too.

Now you know you can trust Devin with your listings, not to mention your inventory (FBeBay) and cash too when you are forced into eBay payments, like Sellers are forced into Devin's casino Seller Hub where you can gamble on Promoted Listings.

Yeah, Wenig can be trusted to churn your listings, inventory and cash. All will be profit centers to exploit for Devin's managed marketplace.

Let's face facts, eBay needs to fire Wenig and bring in a CEO who is not lost in his own delusions.

Perminate Link for eBay Over Billed Sellers in GTC Renewal Glitch   eBay Over Billed Sellers in GTC Renewal Glitch

by: thievesBay This user has validated their user name.

Fri Aug 2 22:07:58 2019

Glitch? Highly unlikely. Sure is funny how all of what they call "glitches" favor eBay in the form of money every time. They've been doing this kind of thing all over the site and covering many aspects for years and much of it is never caught by the customer. This should be more looked at as being planned and on-purpose theft on a systemic basis. This kind of fraud is programmed into their algorithms and it happens randomly and automatically. Then eBay, their customer service, and moderators say "it must be a glitch, we'll look into this". They are liars and thieves.

Perminate Link for eBay Over Billed Sellers in GTC Renewal Glitch   eBay Over Billed Sellers in GTC Renewal Glitch

by: maxmad This user has validated their user name.

Fri Aug 2 22:10:26 2019

Think about it,,,,,,,,,
Most sellers probably don't even know, a few might complain, a few might get a refund, but at the end of the day it will certainly be a Big financial win for ebay for sure, and all done with only a few clicks of a mouse

Perminate Link for eBay Over Billed Sellers in GTC Renewal Glitch   eBay Over Billed Sellers in GTC Renewal Glitch

by: eBay Shill Buster This user has validated their user name.

Fri Aug 2 22:32:23 2019

Devin Wenig is to blame that is why you will not see any announcement, he is cowering out right at this very moment, after all, this was his and his right hand man Temkin's bright idea in the first place.

So sellers are forced into Seller Hub, forced into automated Good Til Canceled listings, forced into eBay payments and forced to deal with a delusional CEO and his future idiotic ideas, that is until the Board of Directors fires this Keystone Cop.

Now Devin is blaming Amazon for taking sellers from eBay that are leaving so fast due to Devin's forced lunacy.

What is next? Forced into Promoted Listings to be able to sell on eBay?

LOL, Wenig is nothing but folly illustrated and that is forced on sellers daily.

Perminate Link for eBay Over Billed Sellers in GTC Renewal Glitch   eBay Over Billed Sellers in GTC Renewal Glitch

by: musk This user has validated their user name.

Fri Aug 2 22:58:28 2019

ebay over charged me and they hung up the phone 3 times not wanting to pay me

Perminate Link for eBay Over Billed Sellers in GTC Renewal Glitch   eBay Over Billed Sellers in GTC Renewal Glitch

This user has validated their user name. by: toolguy

Sat Aug 3 10:43:24 2019

I made 100% certain I wasn't over billed

I had to cancel 12 listings on the 30th & 31st

Any seller who's pays attention to what their eBay is doing would see the extra costs coming and take action. . .I did

Perminate Link for eBay Over Billed Sellers in GTC Renewal Glitch   eBay Over Billed Sellers in GTC Renewal Glitch

This user has validated their user name. by: iheartjacksparrow

Sat Aug 3 11:01:51 2019

Is there anyone who didn't see this "glitch" coming? This is the very issue sellers were warning eBay about, so, of course, they didn't double-check to make sure the 30-day issue didn't occur. I'm sure Devin was betting that he could get some extra money for his bar from all the sellers who never look at their invoices and rely on eBay to get things right.

Perminate Link for eBay Over Billed Sellers in GTC Renewal Glitch   eBay Over Billed Sellers in GTC Renewal Glitch

by: lancecorp This user has validated their user name.

Sat Aug 3 14:13:23 2019

tool - there was no foreseeing this. When I checked that moring, I had 18 hours to go before the items were to end. They charged the relisting fees 12 hours before the listings were to end - so they already billed listings that were still active. Glad you didn't have a problem - but many of us did and it's not for lack of knowing that we had listings ending

Perminate Link for eBay Over Billed Sellers in GTC Renewal Glitch   eBay Over Billed Sellers in GTC Renewal Glitch

by: eBay Shill Buster This user has validated their user name.

Sat Aug 3 21:07:40 2019

Yeah Tool, you knew what was going on the whole time, you were the guy in the last thread that said eBay would never commit fraud but sellers are mistaken about all of this.

Face facts, you man Wenig is as good as gone.....

Perminate Link for eBay Over Billed Sellers in GTC Renewal Glitch   eBay Over Billed Sellers in GTC Renewal Glitch

by: Silver Ice King This user has validated their user name.

Sat Aug 3 23:22:51 2019

@Tool

Cannot wait to see your comments when you are forced into Mangled Payments and the so called Ebay Glitches start happening to your money.  This is out and out theft and fraud and at some point in time Wenig is going to feel the brunt of the pushback against Ebay for all of this.  

Many Sellers cancelled their listings and Ebay still managed to get their hands on  more of their money by relisting sold items.  Ebay says it is the Sellers responsibility to check all of their listings, but they know that when a seller has a couple of thousand listings there is no way to check all of them daily to make sure that Ebay has not ''accidentally'' relisted a sold item from 3-9 months earlier.  Ebay has been about nothing but stealing from their sellers since Wenig became the CEO and he was even called out on it by one of Ebays ex employees on another website.  Funny how the exact issues that person listed in that post have been continuing to happen over and over ever since, especially these so called Glitches.  They are nothing more than Ebay programming the theft of money from their sellers and hoping that they are not caught.  Anything to try and stay in business, right Devin???  

I doubt that we will ever be so lucky to see this happen, but I really hope at some point, Sarbanes Oxley, finally catches up with you for all of the creative accounting that Ebay has come up with during your tenure.  I feel very sorry for whatever CPA firm is doing their audits when all of these issues finally come to light as it will have a very negative effect on their business just like Enron and Worldcom destroyed Arthur Anderson.  Even if he winds up in Club Fed as many refer to Federal Prisons, he will still not have any way to continue to steal from his companies Sellers so that he can continue to line his pockets with excessive bonuses that are based on money continually taken from Sellers pockets due to Ebay planned ''Glitches''.  It would even be funnier if it happened to be turned into the government by one of the Executives that he has chewed and spit out to try and make them look like the problem rather than himself.

Perminate Link for eBay Over Billed Sellers in GTC Renewal Glitch   eBay Over Billed Sellers in GTC Renewal Glitch

by: eBay Shill Buster This user has validated their user name.

Sun Aug 4 00:18:13 2019

The Good til Canceled listing itself with automatic renewal is fraudulent even without the 500 million dollars eBay has potentially stole from sellers within a months time.

So are Devin's Promoted Listings fraudulent, so will eBay payments be rife with fraud as they sink sellers bank accounts soaking them for so many NSF fees that sellers will be put out of business.

Not only that, these fraudulent GTC renewal fees which is what they are even without the over billing will put millions of eBay sellers into default and cause their eBay selling accounts to be suspended when the fees are not paid.

Devin's combined frauds will put millions of eBay sellers out of business, he is too stupid and greedy to understand that those sellers are also eBay buyers, some of the largest they have.

Devin has shot himself in both feet by his excessive greed.

Perminate Link for eBay Over Billed Sellers in GTC Renewal Glitch   eBay Over Billed Sellers in GTC Renewal Glitch

by: eBay Shill Buster This user has validated their user name.

Sun Aug 4 07:55:25 2019

Here is how automatic Good til canceled fee churning destroys a sellers account as Devin runs up the bills to over 50% of sales for many sellers with insertion fees, not to mention he wants sellers to pay another 13% for promoted listings.

Late Fees: You may be billed a late payment fee if payment on your account is overdue. Please refer to the Payment requirements section of the eBay Help pages for more information.

All of this means that sellers will be forced out of business by this circle of bankruptcy Wenig has created.

Just the NSF fees from one return will put millions of sellers out of business when eBay payments takes cash from bank accounts.

There are too many inherent risks that Devin Wenig has created with his 'improvements and modernization of the marketplace' for eBay sellers and for eBay itself to survive.

All this fraud built into eBay by a delusional CEO is killing the marketplace, and the incompetent Board of Directors is silent even though they are aware of all this fraud and deception Wenig is guilty of.

The only good thing Devin Wenig has done for me since he got the CEO job is that the man inspired me to move inventory to Amazon, if not for that he would have bankrupted my business long ago due to slow sales on eBay.

Perminate Link for eBay Over Billed Sellers in GTC Renewal Glitch   eBay Over Billed Sellers in GTC Renewal Glitch

This user has validated their user name. by: toolguy

Sun Aug 4 09:44:35 2019

Once upon a time many many moons ago I read here:

All this fraud built into eBay by a delusional CEO Meg Whitman is killing the marketplace, and the incompetent Board of Directors is silent even though they are aware of all this fraud and deception Whitman is guilty of.

Then 10 years later we read:

All this fraud built into eBay by a delusional CEO John Donahoe is killing the marketplace, and the incompetent Board of Directors is silent even though they are aware of all this fraud and deception Donahoe is guilty of.

Now today I'm reading:

All this fraud built into eBay by a delusional CEO is killing the marketplace, and the incompetent Board of Directors is silent even though they are aware of all this fraud and deception Wenig is guilty of.

Same story, different decade, different CEO

Click to view more comments
1 2  [Next Page]


Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.