Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Thu July 18 2019 20:56:55

eBay CEO Devin Wenig Cites Extended Seller Protection

By: Ina Steiner

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eBay CEO Devin Wenig told Wall Street analysts on Wednesday that eBay had extended seller protection "by making it easier to identify and take action against abusive buyers." He was speaking at eBay's second-quarter post-earnings call on Wednesday, but he didn't elaborate. 

Nor did Wenig elaborate in late May at eBay's shareholder meeting when he said: "We've taken some steps already to provide enhanced protection to the sellers that utilize our marketplace. And sellers can expect there'll be more to say as the year progresses, as we try to give them better and better protection when they sell on the eBay platform."

Word that eBay would launch new seller protections this year first came during a January 1st podcast with two top executives. While they pointed to the problems of fraudulent returns and false claims from buyers, they didn't explain how eBay would counter that behavior. (The pair - Scott Cutler and Bob Kupbens - are no longer with eBay).

eBay announced seller protections as part of the Spring Seller Update - but again, details were lacking. Under "Seller Protections," eBay stated: 

New abusive buyer protections and reporting feature update
We're implementing stronger measures against buyers who don't follow eBay's abusive buyer policy. We're introducing new measures to proactively find abusive buyers, prevent them from filing return requests, and in some cases suspend them. When we find that a buyer violated the policy, we will remove any feedback and defects, including opened cases in service metrics.

We've also made it easier for you to report buyers who violate eBay policies. Now when you report a buyer, you can more clearly describe what the buyer is doing to help us investigate potential policy violations and take actions to protect you.

The announcement generated some questions from sellers about what eBay had been doing to identify abusive buyers prior the initiative announced in the Spring Update. eBay made similar promises before - for example, see this post from 9 years ago, "eBay Launches New Hub for Reporting Bad Buyers" (Oct. 21, 2010).

Part of the frustration evident from sellers' reactions has to do with a lack of transparency. And an exchange between a seller and an eBay moderator during the June 26, 2019 eBay weekly chat session shed further light on sellers' skepticism. (Message #37 shows the thread.)

The seller pointed out that the process eBay instituted to crack down on buyers could take months from the time a seller first reports an abusive buyer. In the meantime, eBay could put the seller in the penalty box until it has gathered enough evidence by multiple sellers for eBay to take action, the seller noted.

When the eBay moderator confirmed the seller was correct in their understanding of how the new seller protection program worked, the seller replied in part, "Then this is NOT any kind of seller protection at all. It was very misleading of eBay to put this in the Update and call it protection as it offers none."

"Stuff like this hurts eBay's credibility with sellers," the normally staid seller wrote.

Since eBay doesn't report on how its seller protection or buyer crackdowns are performing, outsiders must depend on anecdotal evidence. Let us know if eBay has been doing a better job of protecting you as a result of the spring update, if it's apparent to you.

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Perminate Link for eBay CEO Devin Wenig Cites Extended Seller Protection   eBay CEO Devin Wenig Cites Extended Seller Protection

by: notfunanymore This user has validated their user name.

Thu Jul 18 21:18:19 2019

What a crock of ... well you all get it. He figures it’s just words he states. How can he prove what he says? So the board has no idea, they just go along... it’s all lies

Perminate Link for eBay CEO Devin Wenig Cites Extended Seller Protection   eBay CEO Devin Wenig Cites Extended Seller Protection

by: Freeeeeeeee This user has validated their user name.

Thu Jul 18 21:22:55 2019

I reported a buyer with great difficulty, as literally abusive and a scammer last year.  They are still operating on eBay.  

Perminate Link for eBay CEO Devin Wenig Cites Extended Seller Protection   eBay CEO Devin Wenig Cites Extended Seller Protection

by: Silver Ice King This user has validated their user name.

Thu Jul 18 21:45:54 2019

Just another one of Wenigs lies.  Judge Judy says how can you tell that a teenager is lying?  A)  Their lips are moving.  You can substitute Wenig for Teenagers and you are still right on the nose.

Wenig is nothing more than a con artist and thief who would not know the truth if it was actually spoken to him.  One of these days it will finally catch up to him and when it does finally land, the landing will be a crash landing for Wenig.

Perminate Link for eBay CEO Devin Wenig Cites Extended Seller Protection   eBay CEO Devin Wenig Cites Extended Seller Protection

by: thievesBay This user has validated their user name.

Thu Jul 18 21:46:16 2019

There's no better seller protection than before. Nothing's changed. All of this is the same kind of word salad they give Wall Street and shareholders. No transparency and no substance. eBay says and promotes many "things" under the guise they're helping while stabbing you in the back.

Perminate Link for eBay CEO Devin Wenig Cites Extended Seller Protection   eBay CEO Devin Wenig Cites Extended Seller Protection

This user has validated their user name. by: The End

Fri Jul 19 01:19:11 2019

Wenig's  "Ashley Madison"  photo is outdated.....

Ebay is irrelevant.

Looky Here : https://www.getmarketspace.com/

It's just a matter of setup time.....

Are YOU in  ?



Perminate Link for eBay CEO Devin Wenig Cites Extended Seller Protection   eBay CEO Devin Wenig Cites Extended Seller Protection

by: TomH This user has validated their user name.

Fri Jul 19 01:31:26 2019

@ The End

I, for one anyway, am totally sick of seeing that photo.  How about replacing it with, I don't know, a light gray box with a large question mark. Of course title it "eBay CEO"

Or, if not a question mark, then a group of upper case symbols that are usually used to indicate serious cuss words.

Perminate Link for eBay CEO Devin Wenig Cites Extended Seller Protection   eBay CEO Devin Wenig Cites Extended Seller Protection

This user has validated their user name. by: The End

Fri Jul 19 01:44:06 2019

@TomH :
What are YOU doing up so early ?  :o)

Good Idea.....

Perminate Link for eBay CEO Devin Wenig Cites Extended Seller Protection   eBay CEO Devin Wenig Cites Extended Seller Protection

by: Moonwishes This user has validated their user name.
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Fri Jul 19 02:09:01 2019

@The End, what is with that one guy's photo in the part of the blurb about happy sellers? He looks like only half his face is shaved and he got beat up with a black eye and a bloody nose or is it just my computer?

I too wish the picture of Wenig was changed as I still don't recognize him in that picture s it looks like a nice guy that would never hurt a fly or tell a lie!

Perminate Link for eBay CEO Devin Wenig Cites Extended Seller Protection   eBay CEO Devin Wenig Cites Extended Seller Protection

This user has validated their user name. by: Marie

Fri Jul 19 02:09:48 2019

There was a thread on Ebay that recapped everything from the weekly chat and more regarding this subject that some may find interesting.

https://community.ebay.com/t5/Selling/April-s-Sell
er-Protection-Update-in-Action-or-Lack-of-Action-as/m-p/29969838#M1444252

Perminate Link for eBay CEO Devin Wenig Cites Extended Seller Protection   eBay CEO Devin Wenig Cites Extended Seller Protection

by: hawk This user has validated their user name.

Fri Jul 19 05:04:42 2019

ebay can change something good for the corrupt buyers in just seconds , but to do something good for sellers may take weeks , months , years , or even never.

Perminate Link for eBay CEO Devin Wenig Cites Extended Seller Protection   eBay CEO Devin Wenig Cites Extended Seller Protection

by: Truk This user has validated their user name.

Fri Jul 19 08:32:13 2019

The Potato is in over his head time to step aside

Perminate Link for eBay CEO Devin Wenig Cites Extended Seller Protection   eBay CEO Devin Wenig Cites Extended Seller Protection

This user has validated their user name. by: RKTOYS

Fri Jul 19 08:35:52 2019

More word salad.  Norse is a clown.

Perminate Link for eBay CEO Devin Wenig Cites Extended Seller Protection   eBay CEO Devin Wenig Cites Extended Seller Protection

by: pace306 This user has validated their user name.

Fri Jul 19 09:27:35 2019

Theres NO SUCH thing as "Seller Protection". Devin Wenig is a LIAR and I DARE HIM to use his millions to come sue me for slander (he wont because then eBays lies would become public record and he cant have that).

The term seller protection is used by eBay to hide behind theft, extrotion and outright piracy on its site.

Without seeing an item, knowing what was sent or returned - eBay and only eBay (mostly morons in the Philippines) make arbitrary decisions with REAL LIFE consequences. Sellers with long years of service and excellent records are treated like garbage, called liars, called cheaters, are never made whole, and whose reputations are ruined because eBay allows it.

eBay plants unrealistic expectations to flourish - and whether you are a new buyer with a (3) or not - Navy Blue is still Navy Blue, 64GB in a memory situation (plus due to the differences between base 2 and base 10) will never be 64GB .... and more.

Sellers do not make these items and do not warranty them, nor should they be required to. How should any seller know what a buyer does with an item for 30 days.

"I dont care what Amazon says or does". This isnt 3rd grade where due to peer pressure you copy your classmates. This is real life with real money on the table - and I "garan-damn-tee you" that if it was eBays money - things would be VERY different.

eBay IS a criminal organization (come sue me DEVIN) and its principals are based on how the mafia operates. You as the seller get leaned on, get lied to, get injured just so the top bosses get paid - its a simple Sopranos episode.

eBay tells you that you cant include contact info in your listings, then put ads for your competitors on top, below and on the side of YOUR LISTING that takes the sale away from you.

Instead of revenue sharing from the GEICO ads in your listing - they pretend its just all ok.

People (yes people like me) stay with eBay because "aof now", there isnt a btter choice ... eBay is still #2 - though far far away from the #1 Amazon. When a better lace opens - you can bet all of us will jump ship. Until then its the squeaky wheel gets the grease - we hope.

The complete lack of "seller protection" is how eBay operates is eBays business plan. Keeping buyers happy is how eBay engenders loyalty. Its a one trick poney and the only one it knows.

eBay isnt though going to take it out of THEIR pocket - so its gotta come from the seller, plain and simple. eBay buys customers with YOUR own money, then steals some more to keep that good feeling going.

Again I ask the eBay Cheerleaders - OK WHATS YOUR EXCUSE NOW???????

The ONLY reason that eBay cant penalize sellers for items not received when USPS shows delivered is - that even the brain dead DW doesnt have enough guts to call the US Post Office, liars.

Mark my words though, one day he WILL have too much to drink at Walkers and he WILL say that Delivery Confirmation is not enough. Its simple .... now that eBay is the merchant of record, he and not Paypal will experience a buyer doing a chargeback stating non receipt of goods even though it shows delivered. THEN he will cry SIGNATURE DELIVERY NEEDED (to protect the holy buyers) - but that will be after he looses some money to chargebacks and has a few scotches in him.

You have a better chance of seeing a Yetti, the Loch Ness monster, a NJ Devil, or even Keiser Soze before EVER experiencing ANY "Seller Protection".

Perminate Link for eBay CEO Devin Wenig Cites Extended Seller Protection   eBay CEO Devin Wenig Cites Extended Seller Protection

by: TexasTwister This user has validated their user name.

Fri Jul 19 09:36:45 2019

A quick, simple solution would be to give us back the ability to leave negative buyer feedback. Very transparent and would seem easy to implement (except, of course,  for fleaBay)

Perminate Link for eBay CEO Devin Wenig Cites Extended Seller Protection   eBay CEO Devin Wenig Cites Extended Seller Protection

by: epuise This user has validated their user name.

Fri Jul 19 09:50:32 2019

Funny thing... the less that SELLS on eBay... the less one worries about SNADS, fraud, & bad Feedback....  

Perminate Link for eBay CEO Devin Wenig Cites Extended Seller Protection   eBay CEO Devin Wenig Cites Extended Seller Protection

This user has validated their user name. by: toolguy

Fri Jul 19 09:59:46 2019

@TexasTwister

When you have QUALITY customers you don't need to give negative feedback.

If I could give negative feedback ZERO of my customers would be getting them.

Bad customers a few and far apart for me.

I get on average 1 bad appler a year or about 1 out of a thousand. . .

Perminate Link for eBay CEO Devin Wenig Cites Extended Seller Protection   eBay CEO Devin Wenig Cites Extended Seller Protection

by: Mark4 This user has validated their user name.

Fri Jul 19 10:29:55 2019

All smoke and mirrors, Total BS   Been selling on ebay for 20 years, nothing has changed. Got scammed 3x in the last 2 months, reported all three, they are still operating on ebay. Great protections there Davie.....

Perminate Link for eBay CEO Devin Wenig Cites Extended Seller Protection   eBay CEO Devin Wenig Cites Extended Seller Protection

by: pace306 This user has validated their user name.

Fri Jul 19 10:44:59 2019

Tool - thats because you sell niche airplane tools and not electronics, collectibles or clothing.

However regardless of what someone sells - there should be ZERO tolerance for theft and fraud.

"If you wouldnt do it in real life", should shouldnt do it online - being online isnt an excuse for doing the wrong thing.

Worse eBay tells people how safe the platform is, how they are your partner, and to the courts when challenged - that they HAVE NOTHING TO DO WITH SALES OR LISTINGS (you can google the Vitton case if you need afternoon reading).

eBay eliminated negative feedback for buyers to protect them - as they did to Reebok and Hasbro, They were "afraid" that it would hurt their poor itty bitty feelings and of course "AMAZON DOESNT ALLOW IT" so eBay copied them as well.

If you have honest buyers then there wont be any negatives handed out - right? so what is there to be afraid of????

Perminate Link for eBay CEO Devin Wenig Cites Extended Seller Protection   eBay CEO Devin Wenig Cites Extended Seller Protection

by: ebayout This user has validated their user name.

Fri Jul 19 10:46:21 2019

Stockholders might start looking for some buyer protection. Wenig gets all pumped about making 2 cents, and says they're on course to make MAYBE 3 cents.
ebay growth is flat. 24,000,000 shares got traded Wed. based on who knows what.
Wenig has no plan for growth. He's like Bernie Sanders...just raise taxes on those that are already paying taxes.
Numbers, unlike Wenig, don't lie.

Perminate Link for eBay CEO Devin Wenig Cites Extended Seller Protection   eBay CEO Devin Wenig Cites Extended Seller Protection

This user has validated their user name. by: iheartjacksparrow

Fri Jul 19 11:00:51 2019

Instead of Devin stating "We've taken some steps" and they'll "give [sellers] better and better protection," why not just give us the details? Are buyers suspended after three unfounded SNAD claims? Tell us. Are buyers suspended after two "brick in a box" returns? Tell us! Why make it so vague that he can do nothing while making it sound like he's doing something? Possibly because he actually plans to do nothing?

Unfortunately, since Devin doesn't like to spend eBay's money unless it's to benefit himself, I don't think sellers should be very hopeful about any actual protection.

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