Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Mon July 15 2019 23:40:48

eBay to Institute New Managed Payment Fee on October 1

By: Ina Steiner

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On the 4-year anniversary of breaking up with PayPal, eBay sent an email to additional sellers inviting them into its own managed payments service that will become mandatory for all sellers by 2021. Included in the July 15 email was bad news regarding payment-processing fees - eBay will start charging a per-listing transaction fee beginning October 1, 2019.

We wrote about the new fee in mid-May, but some sellers were taken by surprise when they received Monday's missive from eBay. "As a seller who typically sells multiple different items on an order, this is going to be a huge increase in cost once eBay forces everyone onto managed payments," a seller wrote on the eBay discussion boards

The seller explained, "On a communication I received today from eBay, I learned they are going to charge a transaction fee of $0.25 for each different item on a customer order - where PayPal only charges me one $0.25 fee for the entire order. For example I had a $31.45 order yesterday, with 7 line items. My PayPal fees were $1.16 - with managed payments my fees would have been $2.60. I'm just sick about this."

Prior to May 21, there was no mention of a per-listing fee, and as recently as April eBay said that most sellers could expect lower costs using managed payments. 

Sellers who opted in to managed payments prior to June 4th will be grandfathered into the old rates. But that was a source of contention for some sellers:

"...User agreement aside, how is it reasonable to charge sellers .25 per listing more than early MP enrollies if you would not allow ALL sellers access to MP? Then if they turned it down too bad for them," one seller wrote. (eBay's terms still state, "Eligibility to have your payments managed by eBay Commerce is by invitation only.")

Some sellers have difficulty with the concept of a "per listing" transaction fee, and indeed, it's unique to eBay. PayPal, for example, charges a "per transaction" fee. An eBay moderator on social media explained how the per-listing fee would work:

"If two items are purchased from you for a single listing, one payment listing fee is charged of $0.25. If two items are purchased from you from different listings, two payment listing fees are charged of $0.25."

Also as of today, eBay can begin rolling out managed payments to a second market according to the terms of its operating agreements entered into with PayPal in 2015, and in April, eBay revealed it had chosen Germany. eBay Germany set up a page announcing managed payments in April and began allowing sellers to register their interest in joining the program.
 
For those not yet familiar with managed payments, eBay explains in a FAQ: "With eBay managing payments, you'll use your eBay account to sell, and you'll need to provide a bank account into which your funds will be deposited. As an eBay seller, you'll need to have a relationship only with eBay, rather than with both eBay and a payment provider. Your buyers will be able to choose how they'd like to pay, as they can at any other online retailer, and the payment processor will not be visible to them."

eBay managed payments can be seen as a legacy of former eBay CEO John Donahoe who was unable to fend off activist investor Carl Icahn, the architect of the eBay-PayPal split.

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Readers Comments

Perminate Link for eBay to Institute New Managed Payment Fee on October 1   eBay to Institute New Managed Payment Fee on October 1

by: 1st Armored Division 1971-1973 This user has validated their user name.

Tue Jul 16 17:43:39 2019

Well, I still got 2 more years before they force me in. Much can change during this time.

Perminate Link for eBay to Institute New Managed Payment Fee on October 1   eBay to Institute New Managed Payment Fee on October 1

by: Whatever This user has validated their user name.

Tue Jul 16 18:51:16 2019

multi-item orders are and have been a thing of the past for me for a long time now so no worries there.  when it is no long profitable to sell on ebay I'll simply leave - been setting the tracks down elsewhere for a long time now.  Just hit my 20 years this month - I remember when ebay used to acknowledge those milestones - nowadays - nothing - the lights have gone out - I get it ebay - I'm simply a tool - no delusions here

Perminate Link for eBay to Institute New Managed Payment Fee on October 1   eBay to Institute New Managed Payment Fee on October 1

by: DingDong This user has validated their user name.

Tue Jul 16 18:51:21 2019

ThievesBay: "But have no fear, by the time Managed Payments is in full force, EVERYONE will be paying more than they are now. It's a trap."

Ecommerce just posted an article about Mercari and I can see eBay doing this once managed payments are done.

Mercari Introduces Instant Payments for Sellers
https://www.ecommercebytes.com/2019/07/16/mercari-introduce
s-instant-payments-for-sellers/#comment-2787

Perminate Link for eBay to Institute New Managed Payment Fee on October 1   eBay to Institute New Managed Payment Fee on October 1

by: thievesBay This user has validated their user name.

Tue Jul 16 19:12:44 2019

@DingDong Yep, since eBay never has an original idea of their own, it's surely possible that they'll steal bits and pieces from all their competitors. Just imagine when everyone's in Managed Payments, the % and per item rates will be higher, and then they'll invent more fees for every other aspect they can come up with. On top of that, you can be pretty sure eBay will bury everything deep in their Terms or give no notice at all. Quite a racket they have running.

Perminate Link for eBay to Institute New Managed Payment Fee on October 1   eBay to Institute New Managed Payment Fee on October 1

by: mjr55 This user has validated their user name.

Tue Jul 16 19:18:00 2019

So what are the actual fees for managed payments?

Paypal takes 2.9-4.0% of the payment total plus the 0.30 transaction fee.

What does MP take besides the $0.25?

Perminate Link for eBay to Institute New Managed Payment Fee on October 1   eBay to Institute New Managed Payment Fee on October 1

This user has validated their user name. by: The End

Tue Jul 16 19:20:29 2019

Ebay NEVER " broke up " with PayPal.
PayPal is the ONLY OPTION on Ebay.

Perminate Link for eBay to Institute New Managed Payment Fee on October 1   eBay to Institute New Managed Payment Fee on October 1

by: ebayout This user has validated their user name.

Tue Jul 16 19:38:31 2019

toolguy has a highly niche market..aircraft tools
His personal experiences are totally irrelevant to the overall ebay experience.
Yet, he gloats..."nanny nanny poo poo...look how good I did. What's wrong with you?"
I have over $550,000 in gross sales. If I wanted a participation trophy, I'd buy one.

Perminate Link for eBay to Institute New Managed Payment Fee on October 1   eBay to Institute New Managed Payment Fee on October 1

by: pace306 This user has validated their user name.

Tue Jul 16 20:47:28 2019

It’s not the 25 cents.

It’s the constant nickel and diming of sellers just to pay the contractors of Walker West, and that’s just wrong.

DW and co have zero respect for smaller sellers - and that’s been going on for ages with no end in sight

Anyone who isn’t scared of what will happen when Ebay gets full control over payments is either insane or rich - since money obviously doesn’t count in their universe.

eBay has no floor on shameful acts and will no hesitate to use payments as a weapon as they do returns and every other part of the platform.

Perminate Link for eBay to Institute New Managed Payment Fee on October 1   eBay to Institute New Managed Payment Fee on October 1

by: Mark4 This user has validated their user name.

Tue Jul 16 21:29:02 2019

Sellers, you don't need ebay anymore. We dumped our ebay inventory into Shopify and from there created out own website that is selling nicely. Very simple to do, took us 3 days. We also began listing our inventory on Facebook Markeplace which huge results. Think outside the box, you don't need ebay anymore.  You don't need their abusive behavior and the constant brow beating in the form of fees. If you depend on ebay for your livelihood, your in for a world of hurt as ebay is a sinking ship. Ebay = Dead Man Walking

Perminate Link for eBay to Institute New Managed Payment Fee on October 1   eBay to Institute New Managed Payment Fee on October 1

This user has validated their user name. by: Philo

Wed Jul 17 00:48:47 2019

I tried logging into my billpoint account and it still is failing.

Perminate Link for eBay to Institute New Managed Payment Fee on October 1   eBay to Institute New Managed Payment Fee on October 1

by: Moonwishes This user has validated their user name.

Wed Jul 17 00:50:05 2019

Unless I am misunderstanding something, this fee keeps being referred to as a listing fee. If so then they are reversing the process of charging you for having had the item listing until you sell it.

Doesn't really matter. One of the great things about PP is they only have the one transaction fee and then the fee for whichever the total amount is. For my customers on eCRATER, I am very happy to give them a discount for multi-item sales, and after a certain amount of product being sold, my shipping rate doesn't climb any higher than what would cover a Priority Flat rate fee. Worked nicely when I sold 27 items at once and they only got charged enough as if it were a 1# flat rate package. I had to pay ~$3 extra, but selling 27 items all at once meant I saving well over $8 in per-transaction fees. I also have my Amazon shipping set up the same way and have gotten, what I think, is a good amount of multi-item orders.

What eBay has never seemed to understand is that by keeping the costs low, they would get a whole lot more money coming in. Instead, they are greedy and want to fill their pockets instead of their customers, the sellers. Until they come to that understanding they will continue their slide in the mud, like pigs enjoy.

Perminate Link for eBay to Institute New Managed Payment Fee on October 1   eBay to Institute New Managed Payment Fee on October 1

by: flybuy This user has validated their user name.

Wed Jul 17 00:50:41 2019

Well I guess this is good news for Mercari. And Facebook Marketplace.
And all the other platforms.

Perminate Link for eBay to Institute New Managed Payment Fee on October 1   eBay to Institute New Managed Payment Fee on October 1

by: EyeFlipDaily This user has validated their user name.

Wed Jul 17 00:54:41 2019

i mean, isnt this what poshmark, mercari, and amazon do already though ... you have to WAIT until the buyer receives the item before you get paid? but, of course, i rarely see any postings about their payment policies though

Perminate Link for eBay to Institute New Managed Payment Fee on October 1   eBay to Institute New Managed Payment Fee on October 1

This user has validated their user name. by: Lightning

Wed Jul 17 00:56:45 2019

@mjr55
The transaction fee for MP is 2.7%.  

It was promoted as being LESS than PayPal, which it is, but soon there will be a $.25 charge per listing on the invoice.  So if you sell a $100 item, it's $2.70 plus $.25 = $2.95, 25 cents less than PayPal's $3.20 (2.9%+.30).  If someone buys 6 different listings that total $100, MP is $2.70 plus $1.50 = $4.20, which is a full 1% OVER PayPal's rate.  So MP is $4.20, PP is $3.20, making MP 31% higher cost than PP on a relative basis, for some multi-listing invoices.

The real key here is that there is no justification for the "$.25 per listing on the invoice" fee.  It's just there because eBay can do whatever they want.  They are already getting FVF's on every item on the invoice.  There's no added cost to eBay to cause them to add a fee for more line items.  More fees to stem from that branch, I'm sure.  And if it's $.25 in October, maybe a buck in a few short years.  Whatever they "need".  And the base rate of 2.7%?  Plenty of "upward potential" there, too.

The $.25 fee might be there because the buyer likely got combined shipping by ordering a variety of items from one seller, causing eBay to lose its % of the shipping take.  They much prefer that things are sold 1 at a time.  So maybe they are hammering the seller for helping the buyer (again).  Such a short-sighted, backwards company.

Perminate Link for eBay to Institute New Managed Payment Fee on October 1   eBay to Institute New Managed Payment Fee on October 1

by: nothingnew This user has validated their user name.

Wed Jul 17 00:59:07 2019

😱 WHAT!!!!!? We are going to be forced to ship before getting our money?!!!!

Perminate Link for eBay to Institute New Managed Payment Fee on October 1   eBay to Institute New Managed Payment Fee on October 1

This user has validated their user name. by: Lightning

Wed Jul 17 01:10:38 2019

@Moonwishes
The reference terms are getting a bit muddy, therefore some confusion.  The $.25 fee is "per LISTING on the invoice", as opposed to "per ITEM on the invoice".  It also has nothing to do with the listing process or cost of listing items, or GTC.

If you sell 3 items from the same multi-quantity listing where maybe a hundred are available, there is only a single $.25 fee.  If you sell 1 item from 3 different listings, each will receive the $.25 fee.  It's like they are charging you a "toll" per listing sold, just like cars through a toll booth.  If there is one person in the car, one toll.  If the car is a clown car with 47 clowns in it, 1 toll.  And a $1000 fine for having 47 clowns in any one place.

Perminate Link for eBay to Institute New Managed Payment Fee on October 1   eBay to Institute New Managed Payment Fee on October 1

This user has validated their user name. by: Lightning

Wed Jul 17 01:16:30 2019

Sentence ahead reads: "If you sell 3 items from the same multi-quantity listing where maybe a hundred are available, there is only a single $.25 fee.

Should read: "If you sell 3 items TO A SINGLE BUYER AT ONE TIME from the same multi-quantity listing where maybe a hundred are available, there is only a single $.25 fee.

Perminate Link for eBay to Institute New Managed Payment Fee on October 1   eBay to Institute New Managed Payment Fee on October 1

by: nothingnew This user has validated their user name.

Wed Jul 17 01:25:36 2019

Well I guess after 22 years of eBay it's really time to move on. Damn! It's such a PITA to start over all the time. I guess I'll try fakebook marketplace before I'm forced to ship before payments are paid me. I just today was offered this managed payments BS and I didn't accept it. I'm a small seller too. I remember the good ole days. Far cry from what its become.

Perminate Link for eBay to Institute New Managed Payment Fee on October 1   eBay to Institute New Managed Payment Fee on October 1

by: Paul W This user has validated their user name.

Wed Jul 17 03:58:07 2019

When I sell, as I did yesterday, 38 different low-priced sets of stamps to one buyer, for a total of $65, the new eBay "lower-priced" payment processing fee would be $9.50 + 2.7% for a total of $11.26, an overall rate of 17.3%.  That kind of fee structure is going to drive most low-priced items off of eBay, which seems to be what they want.

Perminate Link for eBay to Institute New Managed Payment Fee on October 1   eBay to Institute New Managed Payment Fee on October 1

by: Go tell the Spartans This user has validated their user name.

Wed Jul 17 05:11:02 2019

eBay does all of this because they know that no one of any significance will challenge them and make it uncomfortable. They also know that the great majority of the sellers are small business people that rely on their sales to put food on the table. The only way to change eBay is to poke them hard with a big stick and let them know their revenue is at risk. Until seller band together and revolt, nothing will change.

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