A seller recently asked eBay why it stopped sending out notices to Store owners about their quarterly coupons good for free shipping supplies, a perk that eBay began offering in 2016 after it raised the cost of Store subscriptions.
"Many store subscribers do not know how to find their coupon OR that they even are entitled to one," the seller asked during the July 3rd weekly chat
"I'm not really sure why those emails aren't sent anymore," an eBay moderator replied, "but I can send this feedback over to the right team."
The subject of eBay Store coupons had come up earlier in the chat session when a seller suggested eBay increase the value of coupons:
"Since the day eBay started this program, which I like VERY much, the prices of the supplies have increased significantly but our coupons remain the same. The buying power has dramatically changed.
"Not only have prices gone up significantly the quantities in which you can purchase have changed. We use to be able to purchase smaller quantities on many of the products offered but now the minimum is 100 on all the envelopes.
"I humbly suggest that eBay give us an increase in the value of our coupons. In the Summer Seller Update would be awesome."
The questions about eBay Store coupons came a day after we wrote about the subject in a post titled, "Is Inflation Eroding eBay Shipping-Supplies Perk
?" In the comments, one seller reported as an example that 200 (9"x13'') Airjacket envelopes cost $63.10 on October 11, 2016, and said today they cost $71.60. Sellers also noted that they must now pay sales tax on their supplies - even when not required by their state. And some sellers said the coupon cannot be applied toward the tax, making it an extra cost for the "free" perk.
When researching the topic, we too had noticed that eBay Store subscribers were confused about where to find their coupon so they could take advantage of the perk that comes with their subscription. In fact, we even found YouTube videos explaining where to find the code (one YouTuber called it "elusive"), further evidence that sellers find it difficult to find.
Why do you think eBay stopped notifying Store owners of their free shipping-supplies coupon and makes it so hard to find the code? Have you ever forgotten to take advantage of the perk?