Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Sun June 16 2019 20:50:22

Shocker: eBay Adds Unique Order Numbers

By: Ina Steiner

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eBay is pretty quirky in lots of ways - after all, it started as a person-to-person online auction site in 1995. Nevertheless, it's baffling why in all this time, eBay has never assigned unique numbers to individual orders.

Last year, a seller expressed his incredulity in a letter to EcommerceBytes: "Why does eBay not provide order numbers? This is something so basic, yet it does not exist. The item number is shown, but that same number is for all sales of that item. There is a PayPal transaction ID, but that is not from eBay.

"The only number that is unique to a sale is the record number, but it's not a real order #, it's not unique. They don't even provide it to the buyer."

The letter generated some discussion, with sellers sharing their strategies for working around the deficiency.

This year as part of the Spring Seller Update, eBay announced it would begin assigning unique numbers to orders this summer - though it was easy to overlook among all of the other changes announced.

It would be nice to think eBay made the decision in response to sellers' requests (especially since eBay executives demand sellers offer retail-standard policies in their listings). But the more likely reason is eBay's rollout of managed payments. Sellers somehow made do for two decades, but it's hard to imagine eBay's payments partner Adyen would operate without unique transaction identifiers.

In its April announcement, eBay said: "The updated order numbers will appear in the "order details" section of your View Order Details page, Seller Hub, reports, emails, APIs, post-transaction records, and other locations over time, so you can efficiently track and manage your orders."

seller reported seeing the new numbers on his orders on Sunday - we're not sure if eBay will first test the new numbers among a sample of users, gradually roll them out, or introduce the new practice all at once.

Let us know if you're seeing them yet, and share your thoughts on how they're working out - do they make your life easier?

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Readers Comments

Perminate Link for Shocker: eBay Adds Unique Order Numbers   Shocker: eBay Adds Unique Order Numbers

This user has validated their user name. by: Lightning
Web Site

Mon Jun 17 15:11:48 2019

Just got the latest solicitation to join Mangled Payments.  This particular one mentions the new eBay-generated order number as a feature.  Click on the Web Site link at the top of this message to see the screenshot.

Perminate Link for Shocker: eBay Adds Unique Order Numbers   Shocker: eBay Adds Unique Order Numbers

by: BargainzBabylon This user has validated their user name.

Mon Jun 17 15:15:08 2019

I've always used the transaction number for the order number, but an actual order number makes this clearer, particularly with multiple item orders.  

Perminate Link for Shocker: eBay Adds Unique Order Numbers   Shocker: eBay Adds Unique Order Numbers

This user has validated their user name. by: Lightning
Web Site

Mon Jun 17 16:09:04 2019

That url I posted got truncated somehow, oops.  Trying again.  Here it is also for a copy and paste, old school:

https://img.auctiva.com/imgdata/1/6/8/2/5/2/webimg/1031
064747_o.png

Perminate Link for Shocker: eBay Adds Unique Order Numbers   Shocker: eBay Adds Unique Order Numbers

by: JohnGermaine This user has validated their user name.

Mon Jun 17 16:54:34 2019

Makes no difference to be in any way.

Perminate Link for Shocker: eBay Adds Unique Order Numbers   Shocker: eBay Adds Unique Order Numbers

by: smallstuff This user has validated their user name.

Tue Jun 18 01:59:43 2019

As of today (Monday, 6/17) eBay has now re-formated the orders views in the seller hub.  Before you could customize your view.  Now you can't.  Further they have removed the sales tax paid by the buyer and the email for the buyer from that view.  The downloaded version has this information, but it doesn't show in the on line version.  If they really want us to use the seller hub, they have to stop meddling with it.  I was just beginning to like it.  

Perminate Link for Shocker: eBay Adds Unique Order Numbers   Shocker: eBay Adds Unique Order Numbers

This user has validated their user name. by: Lightning

Tue Jun 18 12:12:48 2019

Most company's objective - keep working on it until you get it just right

eBay's objective - keep meddling until it doesn't work at all.  Success!

Perminate Link for Shocker: eBay Adds Unique Order Numbers   Shocker: eBay Adds Unique Order Numbers

by: Barbbie This user has validated their user name.

Wed Jun 19 12:31:02 2019

BRAIN DEAD CHANGE THAT DOES NOT INCLUDE THE DELIVERY OPTION THAT THE BUYER SELECTED.  I actually have more than one sale per day.  We pick items and pack them before we print the label. You would have to go to the shipping label area to find out what the buyer wanted. inconvenient for me and a waste of my valuable time.  Ebay has now sunk so low in sales volume now as to cater to the once in a while seller who has time for this nonsense. Ridiculous. Yes, I did complain to them and no supposedly some equally brain dead sellers supposedly think this is a fabulous change.  There is no option to customize the columns and there are several ways to leave feedback on the shipping page (which if you have a lot of sales is automated anyway.) There are 3 inches allotted for the quantity field lots of wasted space.  Someone needs to be fired.

Perminate Link for Shocker: eBay Adds Unique Order Numbers   Shocker: eBay Adds Unique Order Numbers

This user has validated their user name. by: Lightning

Wed Jun 19 23:00:01 2019

My Seller Hub hasn't changed yet.  Sometimes coming here is a bad thing.  I am already feeling the pain from the anticipation of the ''new'' design, without it ever even happening yet, reading others' reactions.  Waiting nervously in my cell while they prepare the gallows.

Perminate Link for Shocker: eBay Adds Unique Order Numbers   Shocker: eBay Adds Unique Order Numbers

This user has validated their user name. by: Bob

Thu Jun 20 16:49:28 2019

Maybe this is why I couldn't combine shipping to a buyer who had two different orders to the same address.  Maybe you can't combine two Unique Order Numbers in one shipment.  

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