eBay removed pricing data from packing slips that some sellers said they had relied upon, but what was most upsetting to some sellers was that eBay never announced the change, leading them to wonder if it was a glitch, a test, or an intentional change.
In responding to a seller who asked why eBay had given no notice to sellers, an eBay moderator was unapologetic and made it clear the company would continue to make some unannounced changes.
Here's an excerpt of the seller's post asking about eBay's unannounced removal of pricing information in packing slips (we added paragraph breaks to make it easier to read):
"WHY was there no notice? eBay has promised time and again to announce changes like this, but once again, eBay sellers are forced to play the highly unpopular guessing game: Glitch, Test, or Policy Change?
"Not only was there no announcement, there wasn't even a little pop up in the packing list flow, saying something like: We've made a change! Pricing information has been removed from Packing Lists! A little pop up is the least you guys could have given us, but.....nothing.
"Seriously, this sort of disregard for your sellers is REALLY getting old. It may not be intentional disregard, but it is impossible for sellers to see it as much of anything else. And "disregard" is the nicest way I can put it.
"Let me make a suggestion, as someone who has sold on eBay for 20 years and would like to continue selling here for a long time to come: Do NOT try to decide whether a change should be announced in some way. Do NOT try to guess about how many sellers might be impacted, how many will be confused, etc, without an announcement. Don't do that, because you have a long track record of being wrong when you do that.
"It's really this simple: A product team makes a change? The product team ensures that the change is announced, either in the Announcements section or in a pop up on the effected page. That's it. No guesswork, no too late, after-the-fact telling the team they should have announced, just DO IT. A grateful eBay nation would applaud."
An eBay moderator called it an intentional change and described the following workaround that would allow sellers to print an invoice with the price:
In Seller Hub click the drop down arrow on the sold item
Select Print shipping labels or invoices
Select Invoice/packing slip
Print an invoice with prices included
Your buyer is still able to review the price they paid and any applicable taxes from their Purchase History/Order Details pages.
In another response, he appeared to minimize the seller's concerns, writing, "While I understand you are upset that this caught you off guard, we do need to decide when it is appropriate to make announcements/send communications so as not to overwhelm our Community with numerous minor updates." He asked the seller why they felt pricing on the packing slip was important, and the exchange continued.
Interestingly, another moderator explained that inaccuracies on the current packing slip format were a factor in the decision to remove pricing information.
And, he wrote, "a new packing slip is being prepared for roll-out."
: An eBay moderator had addressed the change in packing slip format on May 8th
, we found this part of the response interesting:
"This was an intentional change. The shipping labels packing slip will soon be retired and replaced, but in the meantime we needed to remove the prices on the existing form due to discrepancies in sales tax shown (when charged)."