Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Thu May 30 2019 10:34:17

eBay Unapologetic about Latest Unannounced Change

By: Ina Steiner

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eBay removed pricing data from packing slips that some sellers said they had relied upon, but what was most upsetting to some sellers was that eBay never announced the change, leading them to wonder if it was a glitch, a test, or an intentional change.

In responding to a seller who asked why eBay had given no notice to sellers, an eBay moderator was unapologetic and made it clear the company would continue to make some unannounced changes.

Here's an excerpt of the seller's post asking about eBay's unannounced removal of pricing information in packing slips (we added paragraph breaks to make it easier to read):

"WHY was there no notice? eBay has promised time and again to announce changes like this, but once again, eBay sellers are forced to play the highly unpopular guessing game: Glitch, Test, or Policy Change? 

"Not only was there no announcement, there wasn't even a little pop up in the packing list flow, saying something like: We've made a change! Pricing information has been removed from Packing Lists!  A little pop up is the least you guys could have given us, but.....nothing. 

"Seriously, this sort of disregard for your sellers is REALLY getting old. It may not be intentional disregard, but it is impossible for sellers to see it as much of anything else. And "disregard" is the nicest way I can put it.  

"Let me make a suggestion, as someone who has sold on eBay for 20 years and would like to continue selling here for a long time to come: Do NOT try to decide whether a change should be announced in some way. Do NOT try to guess about how many sellers might be impacted, how many will be confused, etc, without an announcement. Don't do that, because you have a long track record of being wrong when you do that. 

"It's really this simple: A product team makes a change? The product team ensures that the change is announced, either in the Announcements section or in a pop up on the effected page. That's it. No guesswork, no too late, after-the-fact telling the team they should have announced, just DO IT. A grateful eBay nation would applaud."

An eBay moderator called it an intentional change and described the following workaround that would allow sellers to print an invoice with the price:

In Seller Hub click the drop down arrow on the sold item
Select Print shipping labels or invoices
Select Invoice/packing slip
Select Continue
Print an invoice with prices included
Your buyer is still able to review the price they paid and any applicable taxes from their Purchase History/Order Details pages.

In another response, he appeared to minimize the seller's concerns, writing, "While I understand you are upset that this caught you off guard, we do need to decide when it is appropriate to make announcements/send communications so as not to overwhelm our Community with numerous minor updates." He asked the seller why they felt pricing on the packing slip was important, and the exchange continued.

Interestingly, another moderator explained that inaccuracies on the current packing slip format were a factor in the decision to remove pricing information. 

And, he wrote, "a new packing slip is being prepared for roll-out."

The exchange took place during eBay's weekly chat session on Wednesday (May 29, 2019).

Update 6/1/19: An eBay moderator had addressed the change in packing slip format on May 8th, we found this part of the response interesting:

"This was an intentional change. The shipping labels packing slip will soon be retired and replaced, but in the meantime we needed to remove the prices on the existing form due to discrepancies in sales tax shown (when charged)."

Comments (33) | Leave Comment | Permalink
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Perminate Link for eBay Unapologetic about Latest Unannounced Change   eBay Unapologetic about Latest Unannounced Change

This user has validated their user name. by: iheartjacksparrow

Thu May 30 10:46:47 2019

When has eBay been apologetic about anything they do, whether a major or minor change they make? The answer: Never! Why are the people in charge so disrespectful of the sellers who line their pockets? Apparently courtesy is an unknown concept at eBay.

Perminate Link for eBay Unapologetic about Latest Unannounced Change   eBay Unapologetic about Latest Unannounced Change

by: pace306 This user has validated their user name.

Thu May 30 10:59:38 2019

....... Im surprised that someone somewhere (here) thinks that eBay gives a d@mn about what sellers think, say or feel.

And while this issue doesnt impact me directly, I do feel that its just another typical eBay bad attitude issue (as much or more) then the issue itself.

Theres a reason that eBay growth is %2-3 and not %46 like Amazon ... eBay just cares about the bar DW made, not sellers.

Perminate Link for eBay Unapologetic about Latest Unannounced Change   eBay Unapologetic about Latest Unannounced Change

by: sasikat9 This user has validated their user name.

Thu May 30 11:07:43 2019

Gesh people when are ya all going to learn Ebag is your enemy not your friend. They could care less what you think, want or do. You are noise. GET IT

Perminate Link for eBay Unapologetic about Latest Unannounced Change   eBay Unapologetic about Latest Unannounced Change

by: Disgruntled_Seller This user has validated their user name.

Thu May 30 11:21:37 2019

Well, no pricing shown will certainly help those who dropship ...

I am surprised eBay hasn't redesigned this already since the seller can use the customizable information fields to direct buyers off site and such.

Perminate Link for eBay Unapologetic about Latest Unannounced Change   eBay Unapologetic about Latest Unannounced Change

This user has validated their user name. by: NoMoreEbay

Thu May 30 11:45:09 2019

If ebay announced all of their changes it would bog down the system worse than a network Denial of Service attack. Running continuously like a real-time stock ticker.

"We decide" when to announce changes. The contempt this company has for it's customers never ceases to amaze.

Perminate Link for eBay Unapologetic about Latest Unannounced Change   eBay Unapologetic about Latest Unannounced Change

by: mcposty This user has validated their user name.

Thu May 30 11:50:58 2019

Havent they ever heard of update or patch notes? It isnt hard to compile a list and just keep a running tab on a page for those interested in changes no matter how minor

Perminate Link for eBay Unapologetic about Latest Unannounced Change   eBay Unapologetic about Latest Unannounced Change

by: Mark4 This user has validated their user name.

Thu May 30 11:56:53 2019

Facebook marketplace folks, now has shipping options and paypal, don't need ebay anymore. We made the move, best thing we ever did, so much less stress and profits are way up.  

Perminate Link for eBay Unapologetic about Latest Unannounced Change   eBay Unapologetic about Latest Unannounced Change

This user has validated their user name. by: toolguy

Thu May 30 13:01:37 2019

Has anyone noticed eBay changed the "new" shipping page yesterday.

They just can't stop fooling around with the pages, it's a constant musical chairs with eBay. . .

I had an item set for 1st class but the customer bought 2 so I needed a small flat rate box.

I had a hard time finding the "small flat rate box", I had to click on the padded envelope and then click on "all flat rate options"

I came so close to calling eBay and asking about it but decided feeding the dogs was more important at the time. . . .

Perminate Link for eBay Unapologetic about Latest Unannounced Change   eBay Unapologetic about Latest Unannounced Change

by: pace306 This user has validated their user name.

Thu May 30 13:32:36 2019

eBay has long ago moved away from believing that smaller sellers are their "bread and butter".

Its odd considering (believe it or not) that Amazon said as much last quarter. They specifically understand and feel that smaller sellers are their future. It may be all words - but at least they say it ... better then nothing. eBay doesnt even pretend anymore!

The site is now geared towards the Chinese and larger US based sellers. In their minds, smaller sellers (and they have said so) are unreliable sources of income. They said it and I believe them - just look at any of their sellerdowndates.

Nothing they say improves the selling atmosphere for most sellers, policies arent designed with smaller sellers in mind, they routinely tell sellers who get shorted to "drop dead", and its ONLY cause theres news about someone being defrauded that eBay "woke up" and pretended to care.

Perminate Link for eBay Unapologetic about Latest Unannounced Change   eBay Unapologetic about Latest Unannounced Change

This user has validated their user name. by: RKTOYS

Thu May 30 15:02:01 2019

A company stuffed with H1Bs removed something that was working fine without a replacement ready?  How surprising!

Perminate Link for eBay Unapologetic about Latest Unannounced Change   eBay Unapologetic about Latest Unannounced Change

by: I Must be Crazy This user has validated their user name.

Thu May 30 16:53:36 2019

Mark4...

Can I ask what you sell?

You have mentioned Facebook Marketplace previously and I have just begun doing a little research into it.  

Perminate Link for eBay Unapologetic about Latest Unannounced Change   eBay Unapologetic about Latest Unannounced Change

by: thievesBay This user has validated their user name.

Thu May 30 18:19:23 2019

eBay makes so many changes at such a rapid pace that they don't bother to notify anyone. Doing this at the least is borderline illegal and quite surely underhanded and poor business practice, as is most of what eBay does. When they go about changing their terms on policies that involve a monetary hit to sellers and don't notify, that is just truly disgusting and shows what level of pond scum this company is. Mods on the community forum along with customer service are puppets, everything they say comes from the top. The disengenuous nature of this company starts with the CEO, board, and other top executives. This is what you get when an "ecommerce" company is run by lawyers and bankers with no retail experience. Nothing but lies, smokescreens, and schemes. Especially Wenig, everything that clown-show says is an illusion or a lie, trying to convice anyone that will listen that he knows what he's doing. What a joke.

Perminate Link for eBay Unapologetic about Latest Unannounced Change   eBay Unapologetic about Latest Unannounced Change

by: BargainzBabylon This user has validated their user name.

Thu May 30 19:28:36 2019

I think eBay needs to understand 'minor' - changing the colouir of the door icon on our stores is minor. Changing a fundamental seller tool like  packing slip, something which pretty much every mail order company depends upon for documentation, is NOT minor.

As for importance, sounds like mod was just caught out and so threw the question back on the questioner - classic junior high debate class failure.  

Perminate Link for eBay Unapologetic about Latest Unannounced Change   eBay Unapologetic about Latest Unannounced Change

by: pace306 This user has validated their user name.

Thu May 30 20:05:39 2019

The REAL question is "why was this even done to begin with"?


Is there NOTHING on eBay that needs fixing/correcting/replacing/updating thats you know "important"?

Doing things for no good reason just to piss people off is/was the EXACT reason that eBays seller base was pissed off at the new Seller Hub. Doesnt anybody learn from their errors???

Sure, yes - things cant always be the same, things change - but dont be a smug @hole about it "because your name is Trinton" (the guy thats dumber then a wet piece of cardboard).

eBays growth last quarter was %2-3 - dont you think you have something more important to be worried about then building a bar on sellers funds (stolen sellers funds) and removing prices from packing lists??????????

Perminate Link for eBay Unapologetic about Latest Unannounced Change   eBay Unapologetic about Latest Unannounced Change

This user has validated their user name. by: toolguy

Thu May 30 22:10:06 2019

This probably only affects a very small number of sellers.

I never include a invoice so it doesn't affect me or my customers.

Drop shippers are probably happy with this

But there's still no excuse for not telling sellers what's coming in the form of changes.

Perminate Link for eBay Unapologetic about Latest Unannounced Change   eBay Unapologetic about Latest Unannounced Change

by: TrickyMick This user has validated their user name.

Thu May 30 22:10:16 2019

Hey Pace, maybe Ebay has removed the dollar amounts so in the future they can show consumers a higher selling price per item, and pocket the difference... and the seller will never know how much ebay actually got from the buyer. All they need now is to cut out buyer to seller communication based on whatever excuse they would like to use.
Wouldn’t surprise me.

Perminate Link for eBay Unapologetic about Latest Unannounced Change   eBay Unapologetic about Latest Unannounced Change

This user has validated their user name. by: Lightning

Thu May 30 23:16:06 2019

I usually make my packing slips in the Hub, and just now checked - prices are there.  If I go to the Shipping Label page, there is a link there to make a packing slip (upper right).  That shows NO PRICES, but I think it used to.  After that packing slip appears, when you click on ''edit'', there is a check box to REMOVE prices (for a gift), and there would be no need for that if the prices are already gone, suggesting that they certainly used to be there.  No box to check to ADD prices - oops.  Backwards again (still).

I have 2 addresses that I use as Ship From addresses, a primary and a secondary.  The primary shows on the Hub method of making the packing slip.  The secondary shows on the Label Page method of making the packing slip.  Does anyone know how to change that, as in where does it pick up the address for the packing slip on the Shipping Label link?  I can't find it anywhere, except that I use my secondary address for Returns.  Maybe getting it from that.  Anyone know for sure?

Perminate Link for eBay Unapologetic about Latest Unannounced Change   eBay Unapologetic about Latest Unannounced Change

This user has validated their user name. by: The End

Fri May 31 06:44:19 2019

stamps.com

Perminate Link for eBay Unapologetic about Latest Unannounced Change   eBay Unapologetic about Latest Unannounced Change

by: Frank Abagnale This user has validated their user name.

Fri May 31 08:28:17 2019

Just another reason why the ebay US marketplace was down 6% last quarter in a sector that is increasing about 15% for everybody else.

Perminate Link for eBay Unapologetic about Latest Unannounced Change   eBay Unapologetic about Latest Unannounced Change

This user has validated their user name. by: iheartjacksparrow

Fri May 31 12:02:16 2019

TrickyMick writes: "All they need now is to cut out buyer to seller communication based on whatever excuse they would like to use."

That fits with what some people have been writing, that once eBayPay goes site-wide, all seller IDs will be invisible and the buyers will believe they are purchasing from eBay, and not individual sellers.

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