Despite facing a host of problems, eBay will proceed with its annual seller conference in July, and there are some tangible benefits to attending the event. In 2017
, eBay invited all attendees into its special Concierge customer service program. And in 2018
, eBay provided information about Managed Payments exclusively to eBay Open attendees.
This year, eBay Open will take place on July 23-25, 2019 at the Mandalay Bay hotel in Las Vegas. The cost is $499 per attendee, a $100 increase from 2018 rates. The early bird rate is $350 for those who register by April 11, 2019. (In 2016, the regular registration fee was $199, and in 2017, it was $249.)
The event is a chance for sellers to meet with eBay staff face-to-face and attend workshops. About 2,000 sellers attended last year's eBay Open, with eBay reporting that over 60% of them were first-time sellers.
Last year, eBay also held its annual Top Seller Summit directly preceding the conference, which attracted 300 eBay top sellers representing more than $2B in GMV. (eBay defines Top Sellers as "large, merchant-size businesses with annual sales of $1 million-plus.")
During Devin Wenig's 2018 eBay Open keynote, the CEO told attendees he had a goal of increasing eBay's buyer base from 175 million to half a billion, and he said eBay would have to do the following: modernize the platform; get better at customer service; and get quality sellers and inventory on to the platform.
A lot has happened in the 8 months since the 2018 event, including the departure of some high-profile executives such as Scott Cutler, Bob Kupbens, Laura Chambers, and Dan Tarman - and of course, the attack by activist investors to which eBay recently capitulated.