Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Sat Jan 5 2019 16:25:46

eBay Lets Buyers Shorten Best Offer Window

By: Ina Steiner

Sponsored Link

eBay tweaked its Make an Offer ("Best Offer") feature. Sellers typically have 48 hours to accept an offer, but now buyers can limit their offers to sellers to 12 hours or 24 hours if they feel 48 hours is too long - at least in some listings spotted on eBay.

eBay explains Best Offers on this page where it wrote:

"Best Offer lets you offer the seller a price you're willing to pay on Buy It Now items. The seller decides whether to accept, reject, or counter your offer."

And, it explains, "The seller has 48 hours to decide whether to accept or reject your offer, or suggest another price. If they choose not to respond to you in that time, or if the listing ends before they respond, then your offer expires."

A reader sent us a link today to an eBay listing where Best Offers are accepted that shows the additional options; clicking a Help icon displays a pop-up that explains, "You can now select how long your offer remains valid for. If you’re in a rush, select a shorter time to get an answer faster!" It offered buyers the option to limit their offers to 12 hours or 24 hours.


He described his reaction from buyer point of view: "As a buyer I view this as a small benefit; though I would prefer the option to specify a number of hours less than 12 (though I'm sure many sellers would not care for that option at all)... 48 hours can seem like an eternity when you're waiting around for a seller response."

He also reminded us of the "Name your price" feature eBay had hinted at during the eBay Open seller conference in July - there's more about it in this August 5th Blog post.

Let us know what you think of the new Best Offer durations from the seller point of view - good or bad?

PS: I also found this post which should be of interest.

Comments (25) | Leave Comment | Permalink
Readers Comments

Perminate Link for eBay Lets Buyers Shorten Best Offer Window   eBay Lets Buyers Shorten Best Offer Window

This user has validated their user name. by: iheartjacksparrow

Tue Jan 8 12:59:20 2019

@toolguy - Selling at a swap meet is worlds away from selling on eBay. First of all, the seller is sitting (or standing) right in front of you, He's not at his primary job with limited time on the computer (or cellphone) for personal business. The seller, if he's done swap meets for any length of time, can pretty much tell if you are a serious buyer or just trying get something you are going to try to resell somewhere else. And oftentimes, the price a swap meet seller is willing to accept depends on if he wants to drag all his unsold items back home.

As for the "customer is always right," I think anyone who's been scammed by an online buyer would heartily disagree with you. That phrase died when most of the mom and pop brick and mortar stores did. I've been scammed enough that my philosophy is "a customer is a scammer until proven otherwise."

Perminate Link for eBay Lets Buyers Shorten Best Offer Window   eBay Lets Buyers Shorten Best Offer Window

This user has validated their user name. by: toolguy

Tue Jan 8 15:45:36 2019

@iheartjacksparrow

"a customer is a scammer until proven otherwise."

I prefer to think as customers: "as good as gold until proven otherwise"

I can count on 1 hand how many times I've been scammed on eBay over the past 19 years & 35000+ transactions. . . .

Perminate Link for eBay Lets Buyers Shorten Best Offer Window   eBay Lets Buyers Shorten Best Offer Window

by: quirkyantiques This user has validated their user name.

Tue Jan 8 20:20:55 2019

My only problem with 12 hours is if there's a time difference. For example a buyer in say China may send an offer at 3am your time. I think 24 hours is the correct window although anyone SHOULD be able to respond in 12 if you sell online.

Perminate Link for eBay Lets Buyers Shorten Best Offer Window   eBay Lets Buyers Shorten Best Offer Window

by: Troy Stiffler This user has validated their user name.

Wed Jan 9 06:57:46 2019

This change means absolutely nothing to me. I've had "Best Offer" on my listings since it was introduced (I'm thinking around 2003-2004?). I can't think of any reason why this would change anything.

48 hours is fine. The amount of "accepted counteroffers" is almost 0. If I'm asking $100, and someone offers $40, and I counter at $75 or $80, there's maybe a 1% (or less) chance that the person will accept the counteroffer. Maybe a 10% chance that they'll give another counteroffer. And mostly they go away and I never hear from them again.

Perminate Link for eBay Lets Buyers Shorten Best Offer Window   eBay Lets Buyers Shorten Best Offer Window

This user has validated their user name. by: toolguy

Wed Jan 9 11:56:43 2019

@Troy Stiffler

I sell about 50% of my counter offers.

When I have an item up for $100 and someone offers me $40 I don't respond!

If I have an item for $100 and they offer me $50, I respond with $75. Most of the time they'll bite

eBay buyers are like fish, you have to reel them in slowly.

More bait in the water the more fish you catch.

With auctions you never know how big or small the fish will be.

Just follow the fishing rules and you can feed the family. . .

Click to view more comments
1 2 


Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.