eBay will launch new seller protections in 2019 in recognition of the fact that sellers face fraudulent returns and false claims from buyers.
Bob Kupbens, eBay VP of Seller & Marketplace Operations, revealed the plans during a New Year's Day podcast where he and Scott Cutler, Senior Vice President of the Americas, discussed the marketplace's 2018 performance and looked ahead to 2019.
"There's a big thing you'll hear more about in 2019 around trust," Kupbens said, "and basically what it means to be a partner and how do we make sure that if you're a great seller, we trust you."
"Scott's going to talk a little bit about that, but whether it's an item not as described or fraudulent returns or other things, we know there's some issues there and we're going to build some seller protections in in 2019," he continued.
Scott Cutler confirmed changes were on the way, though he provided no details. He said from a policy perspective, eBay would focus on seller protections in the New Year. "Recognizing that it is our sellers that power that environment and I think many of our sellers have felt as though we've swung the pendulum too far to only focus on buyers. Seller protections is another area that I anticipate us to make some great moves into 2019 that are sellers will feel and I believe recognize."
Kupbens and Cutler were also full of apologies for the technical problems that plagued eBay in 2018. We report on the podcast in today's EcommerceBytes Newsflash
What changes do you think eBay will make to seller protections, and do you think they'll apply to all sellers? What changes do you think it should make to protect sellers from bad buying behavior, including fraud?