When eBay split with PayPal in July 2015, eBay CEO Devin Wenig knew the company would have 5 years to wean itself from its former subsidiary's service. Three years later, eBay is inviting some sellers to participate in its new managed payments solution, yet crucial functionality is lacking from the beta product.
Last month when sellers reported back from eBay's seller conference with the news eBay would not allow beta participants to offer PayPal, it raised some eyebrows.
Now we learn it's because eBay isn't prepared from a technology standpoint.
In a broadcast on Wednesday, eBay Senior Director of Global Payment Services Keala Gaines said Apple Pay would be offered, because it was in some sense easy. She said PayPal is super-important to eBay and one eBay is really working hard on, but "it's just not going to be ready quite yet."
"It's a new integration for us," she said of PayPal.
Some might ask why, if eBay is so hard-pressed to prepare APIs, did it devote any time to integrating with Apple Pay instead of devoting all of its resources to ensure PayPal would work?
Steve Fisher, eBay's former Chief Technology Officer and now Senior Vice President of Payments at eBay, said in a recent post
, "Apple Pay is one of the most ubiquitous forms of payments and provides users with an easy, fast and secure way to pay." To say that sounds like a stretch is an understatement.
During Wednesday's broadcast
, Gaines was also asked about reports that participating sellers would not be able to offer GSP Global Shipping on their listings if they participate in the eBay managed payments beta. In her response she confirmed that fact and said the following:
"Global Shipping program is an integration with a third party, and it's one we just haven't gotten to yet. We really needed to nail down some of the foundational capabilities in the product, and then the next step is to actually turn those into APIs that will be extensible to our third-party developers and our partnerships so that we can make things like GSP - the Global Shipping platform - absolutely work."
She was also asked about GoDaddy integration (for those who use its bookkeeping service), she reiterated eBay's need to prepare APIs. "It is a priority, but it's something we're going to need a little time to do."
When can sellers expect to be able to offer PayPal in eBay's managed payments? eBay spokesperson Ryan Moore told EcommerceBytes, "Accepting PayPal in the managed payments model is a priority for us and we expect to accept PayPal as a form of payment in summer 2019."
If you've been invited to test the eBay managed payments program, go in with eyes wide open. According to reports coming out of eBay Open
, once you opt in, you won't be able to opt out.