Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Thu Aug 9 2018 21:40:41

eBay Addresses PayPal Omission in Beta Test

By: Ina Steiner

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When eBay split with PayPal in July 2015, eBay CEO Devin Wenig knew the company would have 5 years to wean itself from its former subsidiary's service. Three years later, eBay is inviting some sellers to participate in its new managed payments solution, yet crucial functionality is lacking from the beta product.

Last month when sellers reported back from eBay's seller conference with the news eBay would not allow beta participants to offer PayPal, it raised some eyebrows.

Now we learn it's because eBay isn't prepared from a technology standpoint.

In a broadcast on Wednesday, eBay Senior Director of Global Payment Services Keala Gaines said Apple Pay would be offered, because it was in some sense easy. She said PayPal is super-important to eBay and one eBay is really working hard on, but "it's just not going to be ready quite yet."

"It's a new integration for us," she said of PayPal.

Some might ask why, if eBay is so hard-pressed to prepare APIs, did it devote any time to integrating with Apple Pay instead of devoting all of its resources to ensure PayPal would work?

Steve Fisher, eBay's former Chief Technology Officer and now Senior Vice President of Payments at eBay, said in a recent post, "Apple Pay is one of the most ubiquitous forms of payments and provides users with an easy, fast and secure way to pay." To say that sounds like a stretch is an understatement.

During Wednesday's broadcast, Gaines was also asked about reports that participating sellers would not be able to offer GSP Global Shipping on their listings if they participate in the eBay managed payments beta. In her response she confirmed that fact and said the following:

"Global Shipping program is an integration with a third party, and it's one we just haven't gotten to yet. We really needed to nail down some of the foundational capabilities in the product, and then the next step is to actually turn those into APIs that will be extensible to our third-party developers and our partnerships so that we can make things like GSP - the Global Shipping platform - absolutely work."

She was also asked about GoDaddy integration (for those who use its bookkeeping service), she reiterated eBay's need to prepare APIs. "It is a priority, but it's something we're going to need a little time to do." 

When can sellers expect to be able to offer PayPal in eBay's managed payments? eBay spokesperson Ryan Moore told EcommerceBytes, "Accepting PayPal in the managed payments model is a priority for us and we expect to accept PayPal as a form of payment in summer 2019."

If you've been invited to test the eBay managed payments program, go in with eyes wide open. According to reports coming out of eBay Open, once you opt in, you won't be able to opt out.

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Perminate Link for eBay Addresses PayPal Omission in Beta Test   eBay Addresses PayPal Omission in Beta Test

by: glasspackaging This user has validated their user name.

Fri Aug 10 07:33:38 2018

Amazing... I offer direct credit card OR PayPal for payments on our websites .... 10% of wholesale customers opt for PayPal payments... never once had a request for Apple Pay.... I pay by PayPal often .... eBay execs really have no clue.

Perminate Link for eBay Addresses PayPal Omission in Beta Test   eBay Addresses PayPal Omission in Beta Test

by: angryllama This user has validated their user name.

Fri Aug 10 08:30:38 2018

Millionaire and Semi-Millionaire San Jose Region Morons are who think that APPLE PAY is a MAJOR PLUS.  Color me Over 65, but still savvy.  There is exactly NO REASON for me to want to USE Apple Pay when I have an American Express Gold Card in my REAL Wallet. Ditto my PayPal Credit/Debit card that pays me a FULL ONE PERCENT on every CREDIT PURCHASE I make anywhere OTHER THAN eBay.  Not even Discover does that as they pay only 1/4 percent on first $1000 or so then incrementally Ramp UP to their HEADLINE rate of 1 percent.

Perminate Link for eBay Addresses PayPal Omission in Beta Test   eBay Addresses PayPal Omission in Beta Test

by: lstreeter This user has validated their user name.

Fri Aug 10 08:59:16 2018

I have been contemplating leaving ebay for the past year and it looks like it will be happening for sure.  My sales have really taken a hit in the last 8 mos. and I have been ramping up on etsy with mild success. After 25 yrs on ebay, bye bye.  I don't know why they are pushing out small sellers but I will find a new place to be successful.  Times are changing.

Perminate Link for eBay Addresses PayPal Omission in Beta Test   eBay Addresses PayPal Omission in Beta Test

by: Moonwishes This user has validated their user name.
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Fri Aug 10 09:35:41 2018

Isn't this the program that if eBay seller's sign up for it, they can't go backward and change their mind. They have to stay in the new program, don't they? Technically none of my concern since I don't use eBay.                                                  

Perminate Link for eBay Addresses PayPal Omission in Beta Test   eBay Addresses PayPal Omission in Beta Test

by: Grady This user has validated their user name.

Fri Aug 10 09:36:00 2018

I don't believe anything they say, EVER

Perminate Link for eBay Addresses PayPal Omission in Beta Test   eBay Addresses PayPal Omission in Beta Test

by: Moonwishes This user has validated their user name.
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Fri Aug 10 09:46:17 2018

>>your social security number to verify your identity, <<  I'm old so maybe I remember this differently, but Social Security numbers were never meant to be used for identification. Even Medicare has removed our SS# from our Medicare cards.  And yes  I realize that many places use a SS# for ID, but it wasn't meant to be that and more and more a way for scammers, phishers, hackers to steal you blind. Why not something simple like your driver's license?  

Perminate Link for eBay Addresses PayPal Omission in Beta Test   eBay Addresses PayPal Omission in Beta Test

by: pace306 This user has validated their user name.

Fri Aug 10 09:47:38 2018

Anyone who thinks this is about Applepay is on crack.

Its about:

1) getting away from Paypal (its reliance on since they are now "separate companies")
2) getting to keep the float (that Paypal gets now)(Ill bet anything eBay asked them to split that amount and Paypal said NO)
3) to keep the extra 1/2 a point or so for theselves (but dont worry - the DEVIL will be saving sellers money by getting them a better rate)
4) to control sellers via returns
5) to be able to use all this extra money as fake GMV value(s) for Wall Street
6) Adyen not looking too deep into eBays books (its not a US company) so that leaves eBay to cook them as much as they can
7) knowing Adyen would love the "billions" eBay claims it will bring in - this allows eBay to do as they please
8) eBay is suffering (LOL) in overseas markets - they think an overseas "known payments co" will give overseas customers peace of mind aka trust and it will help build overseas sales
9) eBay would LOVE to get into bed with Apple (who doesnt exactly love them)(well no one does but thats not the topic here - everyone knows eBay is toxic) - support for Applepay lets them cozy up to Apple and live in their shadow


its never black and white with ebay

Perminate Link for eBay Addresses PayPal Omission in Beta Test   eBay Addresses PayPal Omission in Beta Test

by: Chicago48 This user has validated their user name.

Fri Aug 10 09:50:26 2018

IMO the new pay system will take some time to work out the bugs, but it will be OK.  You can put in your description "Please pay by credit card or Paypal", but if you're doing business on EB, you have no choice.  I don't understand all the bellyaching, since none of us has tried it yet.

Perminate Link for eBay Addresses PayPal Omission in Beta Test   eBay Addresses PayPal Omission in Beta Test

by: Chicago48 This user has validated their user name.

Fri Aug 10 09:52:32 2018

@glasspackaging:  Apple Pay probably charges less % fees than Paypal.  As I recall Paypal charges 2.9% or 3.1%.  Applepay is probably less.  Also, I see a lot of Apple Pay in stores like Whole Foods.  You can pay your transit ride with Apple Pay.  It's more common than you think.  

Perminate Link for eBay Addresses PayPal Omission in Beta Test   eBay Addresses PayPal Omission in Beta Test

by: Chicago48 This user has validated their user name.

Fri Aug 10 09:53:52 2018

Had to google Apple Pay:  Apple Pay person-to-person transfers will be free with debit card, incur 3% fee with credit card. ... Apple's fee, which was first reported by Re/code, is right in line with competitors such as Venmo and Square Cash. The 3 percent fee goes toward covering the overhead associated with credit card transactions.Jun 8, 201

Perminate Link for eBay Addresses PayPal Omission in Beta Test   eBay Addresses PayPal Omission in Beta Test

by: uppercutknives This user has validated their user name.

Fri Aug 10 09:58:29 2018

Typical eBay, roll something out for a beta that they have not even worked out the details. Then remove paypal from the Beta and hide the fact.
I am happy that I quit ebay July 5th. I have not missed it in the least. I have not made one purchase on ebay but many on Amazon in that same span of time.
Oh and I don't use Apple Pay and don't use an I Phone or have any Apple products and don't want them. My credit cards and paypal work fine. I was assured by ebay over and over its the safe way to pay. Guess they changed their colors.
Get out now while you still can with the shirt on your back.
Ebay does not have a clue so the try to duplicate Amazon which they will never succeed.  

Perminate Link for eBay Addresses PayPal Omission in Beta Test   eBay Addresses PayPal Omission in Beta Test

by: spooky This user has validated their user name.

Fri Aug 10 10:20:39 2018

there are far more glitches today as compared to 10 years ago on eBay. Why would anyone trust them to operate a payment service given how terrible they have become running their own site? I honestly could do a better job on day 1 if I were in charge.  

Perminate Link for eBay Addresses PayPal Omission in Beta Test   eBay Addresses PayPal Omission in Beta Test

by: eBay Shill Buster This user has validated their user name.

Fri Aug 10 10:43:51 2018

What we have here is the disgrace of a moronic, tyrannical, delusional CEO who is forcing through his program of completely copying Amazon to the T, something called a 'shared marketplace' where every seller shares the same error filled product page populated by bad catalog data.

Devin has to be the most inept and unskilled CEO in the history of business, the Herbert Hoover of CEOs.

Wenig has already destroyed eBay, the destruction of eBay is not in the future, it has already happened.

There is no hope for eBay other than the Board of Directors firing this imbecile now, they need to bring a CEO who is capable of developing a business plan that will differentiate eBay from Amazon.

 

Perminate Link for eBay Addresses PayPal Omission in Beta Test   eBay Addresses PayPal Omission in Beta Test

This user has validated their user name. by: RKTOYS

Fri Aug 10 10:56:36 2018

You just can't make this stuff up.  It sounds just like the malarkey coming out of the IT "leadership" where I work.  These people with no actual skills or knowledge keep failing up and then act like everything about software development is inherently difficult so it's alright that every project they touch falls apart.  It's basically the IT version of "nobody could've seen this coming!1one" that the banksters were peddling a few years ago.  Embarrassing (or it would be if they had any shame).

Perminate Link for eBay Addresses PayPal Omission in Beta Test   eBay Addresses PayPal Omission in Beta Test

by: eBay Shill Buster This user has validated their user name.

Fri Aug 10 11:00:01 2018

Software development for the cloud is difficult, eBay does not have the talent, they have a moronic CEO who tells them to do something with code and thinks it is easy as snapping a finger.

Perminate Link for eBay Addresses PayPal Omission in Beta Test   eBay Addresses PayPal Omission in Beta Test

by: 1st Armored Div. 1971-1973 This user has validated their user name.

Fri Aug 10 11:19:11 2018

BETA = break-it-early-test-application.

Perminate Link for eBay Addresses PayPal Omission in Beta Test   eBay Addresses PayPal Omission in Beta Test

by: eBay Shill Buster This user has validated their user name.

Fri Aug 10 11:20:59 2018

Here is an illustration of how confused and delusional Devin Wenig is, he claims that eBay is going to use AI to completely tailor a page for each individual buyer, yet he is pushing for the same format Amazon uses, standard catalog data using the same shared photo on product pages.

He also says this is the only way you will buy on eBay.

Now that takes the cake, using a shared product page with catalog data and claiming at the same time that it is customized for the buyer.

How is that going to be tailored for the buyer when they are taking away the ability for SELLERS TO CREATE THEIR OWN CUSTOMIZED LISTINGS THAT ARE UNIQUE?

This man is certainly mentally ill and really has no idea what he is talking about when he does a public interview.

Perminate Link for eBay Addresses PayPal Omission in Beta Test   eBay Addresses PayPal Omission in Beta Test

by: buffalochick This user has validated their user name.

Fri Aug 10 11:29:19 2018

Well kudos to Ina for titling this article correctly.  Ebay "addresses" this issue.  Lord knows they never have actual ANSWERS.  Kind of like on their chat boards. They associate typing something with an actual answer.  (which we all know we never get).  

Perminate Link for eBay Addresses PayPal Omission in Beta Test   eBay Addresses PayPal Omission in Beta Test

by: deejae137 This user has validated their user name.

Fri Aug 10 11:43:30 2018

Someone asked ''do you have Apple Pay'' and the answer is NO.  In fact, no one I know uses Apple Pay....just saying.  One of the selling points used by eBay to grow Paypal was the idea your private credit information wasn't spread out all over the internet and Paypal was the repository central for all things.  When Paypal was in its early stages, I wasn't sure its real purpose, but over the years I have come to get it.  I shop Amazon, I use Paypal, I shop eBay, I use Paypal, in fact for the most part when I shop online, Paypal is almost always a viable option and I use it.  So, good for you eBay for showing me the value of Paypal, but now you want me to share my information with some other company.  Force me to force my buyers to do something I myself am not comfortable?  Crazy!!  Not to mention the harm it does to me as a seller, when my buyers will be arm twisted to give up their private information (again) just to buy off your venue?  I balk and so will they!!  EBay really has some grandiose delusional perception of themselves and I suspect they will go the way of AOL, Blockbuster, Yahoo and other ''self-important'' businesses (dust in the wind).

One other thing that has come out of all the lunatic changes/rollouts, fee increases, lack of visability for my small store, micromanaging my business, charging fees on actual expenses (like shipping), forcing fraudulent returns on me, dismal customer service (offshored) and sociopathic upper management....as a buyer, you have pushed me into the hands of Amazon (and other companies).  When it comes to buying, I am more likely to buy from a company who I feel supports me and my patronage.  I don't sell on Amazon, so my buying experience there is wonderful and I buy more and more each day there.  Not to mention, all the wonderful things I find there through Prime that is nowhere on eBay (music, movies, free shipping, awesome buyer customer service, far larger selection of products to buy from with better pricing than I can find on eBay.....eBay just can not compete in so many ways.  Nonetheless, I (did) believe in support the community I sold in and spent much of my shopping dollars there.  Those days are long gone and I spend much more money on Amazon than on eBay.  I rarely look to buy anything on eBay, at first out of principle, but now because I have had so many better experiences on Amazon.  EBay drove this buyer into the hands of Amazon and it wonders why it is having a hard time retaining buyer.....

Perminate Link for eBay Addresses PayPal Omission in Beta Test   eBay Addresses PayPal Omission in Beta Test

This user has validated their user name. by: toolguy

Fri Aug 10 11:49:11 2018

Please raise your hand if you have Apple Pay.

So far not 1 person has said yes!

Chicago48 says: "You can pay your transit ride with Apple Pay. It's more common than you think." & then "Had to google Apple Pay:" So we can assume Chicago does NOT have Apple Pay.

Still waiting to see just 1 hand. . . . .

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