Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed June 6 2018 19:41:49

eBay Disappoints Buyers with China SpeedPAK

By: Ina Steiner

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eBay is fixated on getting domestic sellers to offer fast and free shipping to appeal to shoppers - with tracking so buyers (and eBay) can make sure their packages are on the way.

But when it comes to Chinese sellers listing internationally, eBay has different standards, as evidenced by its SpeedPAK service.

Buyers are complaining about eBay's new arrangement that offers sellers in China cheap postage to get their items to the US. We wrote about the SpeedPAK service in March - eBay entered into a joint venture to help speed delivery of products from Greater China to eBay buyers in other parts of the world, including the US and Europe. But according to some eBay buyers, the service is anything but speedy.

For example, on June 1st a buyer said he purchased a car stereo on May 24th on eBay from China and through tracking saw it arrive in California and then Chicago. "It has said to expect it between June 12 and July 17. I ordered it over a week ago now May 24th to be exact. It arrived in the U.S. on the 28th and in a normal scenario I would have it by now. But it sits in Chicago.... why? I do not know."

That was typical of the users posting on the thread, many of whom noted that once the item arrived in the US, they were no longer able to track their packages, which made the long wait even more difficult.

You can read more about SpeedPAK and other services eBay offers Chinese sellers in this March article.

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Readers Comments

Perminate Link for eBay Disappoints Buyers with China SpeedPAK   eBay Disappoints Buyers with China SpeedPAK

by: maxmad This user has validated their user name.

Fri Jun 8 08:58:37 2018

Yesterdays orders showed Absolutely NO difference in delivery times between SpeedPak and Standard Shipping, so I have no idea what ebay is talking about or what SpeedPak even means, it's a name that they are using which has NOTHING to do with fast deliveries which the Name implies

Another SCAM created by ebay,

Perminate Link for eBay Disappoints Buyers with China SpeedPAK   eBay Disappoints Buyers with China SpeedPAK

by: Carol Is Here This user has validated their user name.

Fri Jun 8 09:11:37 2018

Someone has to pay for this- and those someones are Ebay small to medium size sellers with the 4% final value fee increase-

Because that is what it is. Ebay is telling buyers to return, return, return and Ebay smaller sellers with then be cited for ''too many returns.'' With accompanying 4% final value fee increase.

Ebay is not taking responsibility for a fee increase, but forcing sellers into a situation where they will be ''punished'' by a fee increase they can't avoid, and told by Ebay that it is their fault for being naughty sellers.

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by: Carol Is Here This user has validated their user name.

Fri Jun 8 09:17:48 2018

Ebay has already admitted that rules are flexible and they select who the rules apply to.

Of course, the larger corporate sellers and Chinese sellers will be excluded from 4% fee increase ''punishments.'' Small to medium sellers are already at a disadvantage in many ways. This will be another one.

It is becoming clearer that Ebay wants to rid the site of small to medium sellers. Many of these smaller sellers can't even get their items found in searches. Ebay searches direct buyer searches to cheap Chinese junk sellers and unrelated items from large corporate partner sellers.



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by: dander This user has validated their user name.

Fri Jun 8 18:29:31 2018

I buy parts and accessories from China, and I know its a slow boat coming. Mt suppliers have greater resources than I do and they all have issues with chinese suppliers.

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by: Grady This user has validated their user name.

Sat Jun 9 21:55:42 2018

The Chinese counterfeits of nearly everything known to man has reached mind-boggling proportions on the site, but the venue won't do a thing to address this. Nearly every category is flooded with counterfeit junk from China, and it's blatant.

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by: Chicago48 This user has validated their user name.

Mon Jul 23 12:48:38 2018

The Trump trade tariffs are going to have an effect on shipping and costs; just wait.

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by: Mason Burns This user has validated their user name.

Fri Oct 12 10:59:21 2018

Where do you think American vendors buy their inventory? They get it from China...
SpeedPak sucks and now because of ebay, we can't get ePacks...that sucks!!!

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by: Mason Burns This user has validated their user name.

Fri Oct 12 11:01:04 2018

I find an honest vendor in China and I only use them!!

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by: GeminiGuy This user has validated their user name.

Wed Jan 2 22:32:00 2019

I bought something from China and it was shipped using SpeedPAK. The tracking said that it was delivered today (1/2/2019), but I never got it. Has anybody else had an issue like that where it says "delivered" but it didn't come? I'm wondering where it went. I have a mail service where I pick up my mail and rarely have any problems with deliveries.

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by: stevensrd1 This user has validated their user name.

Sun Jul 7 11:06:01 2019

The way american sellers benefit is this. Seems many here have no idea so I spell it out as they say. Lets say the average joe walks into a store here in america, lets say that store is a vape shop for ecigs for example. They have fancy ecigs for the price of around 60 to 100 bucks in the store. But the store owner bought that ecig from lets say china for 10 bucks. Thats called making a profit and thats how every store in america works. Buy cheap from over seas and sell high in america for the profit. Im not saying its right to rip the american people off by charging such a high price for something in an american store but most american people think the high price is not so high because they have no idea that the product was bought from over seas at such a cheap price. So as to who is doing who wrong here, you figure it out but this is called business and business is always about profit.  

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This user has validated their user name. by: unsuckEBAY

Sun Jul 7 11:34:22 2019

stevensrd1 wrote, "Seems many here have no idea so I spell it out as they say. Lets say… a vape shop … have fancy ecigs for … around 60 to 100 bucks … But the store…bought that ecig from lets say china for 10 bucks. Thats called making a profit and thats how every store in america works. Buy cheap from over seas and sell high in america for the profit….but most american people think the high price is not so high because they have no idea that the product was bought from over seas at such a cheap price…..this is called business and business is always about profit."

Hear, hear!

Big shout-out to Mr. Friedman here for taking the time to revive a year-old thread just to spell out economics and commerce in toolish language us average joes can understand!

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by: ymmv... This user has validated their user name.

Mon Jul 15 00:25:35 2019

So much negativity in the article and comments.  Maybe it was all true at the time.
But the good news is that from my experience, SpeedPAK has really improved.
I made a purchase on 6/30/19. Shipping data was received on the same date. By 7/1, shipper received the shipment.  By 7/2, USPS shipping label was created and I received a text message about tracking number. However, I had no idea what it was associated this shipment. To cut short less important events, by 7/4 it entered the US Custom.  On 7/9, it completed US Custom. On 7/11, it arrived Greenwood, IN.  This is the first time it showed up in the USPS tracking radar. On 7/14, both tracking numbers showed it handed off to USPS local office in my small city.  7/15 is the delivery date.
So the total transit time is 14 days. If you deduct the days in the Custom, it is only 9 days, a very impressive economical shipping performance.  The tracking info is up to date all the time.  
There is only one issue I would like SpeedPAK to improve:  provide USPS tracking number as soon as it is created in the SpeedPAK tracking data.  

Perminate Link for eBay Disappoints Buyers with China SpeedPAK   eBay Disappoints Buyers with China SpeedPAK

by: E_Z_Points This user has validated their user name.

Sat Aug 3 17:02:00 2019

Most comments here are blasting eBay business practices. Few comments concerning SpeedPAK shipping, which is the subject of the article.

Today is 8/3/19 and SpeedPAK shipping seems to be working very well and
tracking through orangeconnex.com is very detailed. USPS cannot provide any tracking information, until they have the package in their system, no matter who was the primary carrier.

When ordering from China, I find my packages will leave China within 2-5 days. (pretty good, I think) The real delay comes when US Customs gets hold of it. I understand the frustration of waiting for a package to clear Customs, but they are there to keep dangerous, illegal and counterfeit items from entering the US,
not just from China, but from around the world. Considering the, incredibly massive, amount of goods we get from China alone, I think they are doing a bang up job, to get our packages to us, at all.

Once released from Customs, USPS gets it and now tracking can be done through them. Here we can have more delays. I had a package delayed at ''pass through'' post office due to a chemical spill. You can't foresee that and you have to have time to clean it up. Also, trucks can have wrecks, get stuck in flooded areas, get turned over bay tornadoes, etc, etc.

So here you see, the real wait is not getting something from China, it is waiting to get it from wherever it lands, in the US.

Personally, I am amazed we can order something, from China, an have it land, in the US, within 5 days.

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by: George744 This user has validated their user name.

Mon Mar 2 19:38:14 2020

OCL continues to disappoint
Several years on and they are just as bad, may be worse.
I have desperately tried to track a parcel they lost but their tracking is useless.
It ain't rocket science ... everyone else can do it
OCL refuse to help, refuse to track and send template emails in which the story changes daily. They blame everyone but themselves. When you show them proof, bang new story.
Don't use them, Ask your seller not to use them and most importantly raise a ticket with Ebay

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