Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue May 22 2018 10:30:28

eBay Summer Seller Update Hits Today

By: Ina Steiner

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Like death and taxes, eBay semi-annual seller updates are a certainty and are similarly dreaded. This year, eBay committed to making three updates, and today, the Summer update hit the site, with one more to go.

eBay grouped the changes into four buckets:

Inventory Optimization: New categories in the product-based shopping experience, category and classification changes, and item specifics to help buyers find your items.

Selling Metrics & Shipping: Stay on top of your after-sale requests, keep your delivery promise and upload tracking, and provide your shipping location zip code.

eBay Stores: eBay Stores feature changes, subscriber benefits and discounts, and new markdown sale event requirement.

Simplified Returns: Enhanced and streamlined returns automation, partial refund guidance, and customization of your international return policies.

(After reading the details, you tell us if those are good descriptions of what's coming down the pike.)

eBay also put together a timeline of changes to track when updates go live.

Here are just a few of the eBay Summer Seller Update 2018 changes announced today that will impact sellers:

- eBay will require sellers to provide a shipping location zip code in their listings;

- eBay will begin automatically issuing refunds on sellers' behalf in some cases;

- eBay is introducing new metrics in July and sellers with poor metrics will be subject to extended estimated delivery times and additional fees.

- eBay is rolling out changes to Stores this month, and will introduce new features in June, when it will also remove some Store functionality.

- eBay will automatically move sellers' listings to different categories if it thinks they are more relevant beginning July 31st. Categories impacted include Comics, Coins, Pottery & Glass, and Tires.

- eBay is making changes to its shipping labels function.

The timing of eBay's latest update is unfortunate as many businesses are scrambling to prepare for GDPR, the European Union legislation that requires sites to change their privacy policies and practices, even for websites located outside of Europe. The deadline for GDPR compliance is Friday, May 25th.

We've recapped some highlights of the Summer Update changes in this article - let us know where you think these changes fall in terms of impact to your business.

Comments (92) | Leave Comment | Permalink
Readers Comments

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

by: Two Southerndivas This user has validated their user name.
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Tue May 22 13:16:35 2018

Just more reasons why I am so glad I left eBay after 16 years,the powers that be just don't have a clue.

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

by: Toledo Maude This user has validated their user name.

Tue May 22 14:31:07 2018

I agree totally with @Filadelfos, sellers are looking for something to motivate shoppers and move them to be buyers.  "Sales" to it!

Seeing an "On Sale" motivates some shoppers to buy who care not one whit how long the inventory has been in stock.

Again sellers see more interference in their business from a partner who is clueless how to run an on-line sales business.

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

by: Toledo Maude This user has validated their user name.

Tue May 22 14:37:01 2018

I also agree totally Mr. Pace306 - another useless Update.

And to the ''brains'' at eBay, do all sellers a favor and send your cracker jack staff of clueless MBA's on a long summer vacation.  How about a remote Pacific island with no Internet.  A long vacation....

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

This user has validated their user name. by: Marie

Tue May 22 15:01:41 2018

I've said this a few times before, but I think it deserves repeating.  In your Site Preferences, it is in a seller's best interest to go to the Return Preferences and REQUIRE an RMA number for all returns.  This give the seller at least the opportunity to review the RFR before Ebay issues a return label.

This is from the Summer Update.

When do return requests qualify for automatic acceptance?
To qualify for automatic acceptance, return requests must meet all of these criteria:

Requests meet your listing returns policy
The return is domestic and will be shipped within the US
The return is not an exchange or replacement request
As a reminder, if you require a Return Merchandise Authorization (RMA) number per settings in your Return Preferences, we will ask you provide the RMA number before the buyer can send the item back to you.

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

by: pace306 This user has validated their user name.

Tue May 22 15:05:39 2018

Missing from the summer update"

When do eBay executives qualify for automatic acceptance in a local insane asylum ?

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

by: ebayout This user has validated their user name.

Tue May 22 15:22:45 2018

Side note: ebay stock has been flatlining and/or dipping for the last month.
Today, concurrent with the Summer "Update", it has dropped over 1%.
There may be hope for mankind...unless you're a stockholder who bought at $46 on the Wenig/Morgan Stanley-inspired belief that it was headed to $55.

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

by: Filadelfos This user has validated their user name.

Tue May 22 15:23:00 2018

eXtinctBay

"Why would anyone need to immediately mark a new item on "sale"??"

Because... when there is a holiday weekend coming up (Memorial Day, 4th of July, etc.) I want to put everything on sale for the weekend... not permanently mark it down.

Sure, I could list it at the lower sale price...  but then after the weekend & the sale is over, I'd have to "mark it up"... a good way to piss off a potential buyer that was interested & had it in their watch list.  

Marking up an item is entirely different from having a sale end... not to mention when it's on sale the buyer knows that price will end when the weekend is over & to buy it now!

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

This user has validated their user name. by: Ming the Merciless

Tue May 22 15:29:28 2018

Let's just call these punishments for what they are: fines, not additional "fees."

Does anyone know how many ebafia employees are TRS or TRS+?

Ebafia demands standards from sellers that it doesn't come close to following.

The platform will continue to fail until it's either sold to a company that understands e commerce -- and let's hope that it isn't Amafia -- or Wenig is shown the door and replaced by someone who does understand how ebafia should work.

Ebafia's proclivity of heavy handed floggings only antagonizes sellers who are leaving in record numbers second only to the Great Ho Exodus of the previous decade.

It won't be long before Ebafia consists of intellectual property stealing Chinese sellers and their beloved diamonds.

The Ho and Wenig have literally murdered hundreds of thousands of American and Canadian small businesses and directed buyers to their favorites by means of a manipulated search.

It's time to pay the Piper, Wenig. Resign now.

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

This user has validated their user name. by: Marie

Tue May 22 16:08:30 2018

@Filadelfos

I completely understand and I too do not feel Ebay has any business telling me that I can't put something on sale until I've had it listed for at least 14 days.  WTH!!  

Ebay has no need to be this far up MY BUSINESS!  

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

by: Silver Ice King This user has validated their user name.

Tue May 22 16:23:22 2018

Ebay is desperate to show growth and by moving more sellers to the additional 4% FVF category they appear to feel that is their best chance to show that growth.  They have already started charging all sellers who managed to fall into the Below Standard Rating (whether deserved or not) the additional 4% and evidently found that seems to be their best chance to show any type of growth.

Years ago, before Wenig was CEO, he stated that China was going to be Ebays future.  With these continued changes which appear designed to chase off sellers of higher priced items, I guess his projection is coming true as somehow these changes never seem to effect the Chinese sellers.

Ebay continues to struggle to show growth in buyers and continues to try and blame this on the sellers, while completely ignorning the fact that most sellers that they continue to chase off are or were former Ebay buyers who are now taking their money elsewhere.  So Ebay not only loses another seller but now has to acquire 2 buyers to show any growth each time a seller leaves.  Tough job when you continue to lose your diversity of available products and the new sellers you bring on from China don't buy from EBay.

I also seem to remember all the comments when Ebay sent out the emails to sellers about how their returns compared to their peers and the information that was used in most cases was flawed, as most information that Ebay seems to use is.  So this is basically going to turn into a fee hike almost immediately for Ebay at which time more and more good sellers are going to leave and Ebay will resort to what it once was referred to, The Worlds Largest Flea Market.

All that will continue to be available is the Chinese junk and low end stuff that used to be sold only at Flea Markets.  Then Wenig will be able to sit back and smile that his projection about China being Ebays future was right on target, even as the stock price slips below $20 and his only employment is on the GM BOD.  He knows he has already ruined this gig and has already secured his exit strategy.

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

by: justchangecarriers This user has validated their user name.

Tue May 22 16:45:07 2018

Just went to ebay return preferences and they had turned on my "accept returns automatically. What the?

Turned off.

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

by: Silver Ice King This user has validated their user name.

Tue May 22 16:48:52 2018

Ebay also announced in the Ebay responses that the Returns / INR metrics which can result in an additional 4% FVF are being applied Retroactively 3 or 12 months depending on how your sales.

Here is the link to the post for those that want to read it.  It is post #14 on the thread.

https://community.ebay.com/t5/Selling-Metrics-Shipping/
Fall-Sellers-Update-Warning/m-p/28514744#M14

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

by: pace306 This user has validated their user name.

Tue May 22 16:48:54 2018

Hopefully most sellers will just go about their business (on eBay) and give no mind to the morons in San Jose and their idiotic ideas.

Seller Downdates in the last few years have only been Seller Beatdowns.

I used to be one of those who would worry about what eBay said (about anything), but I learned over time - its like listening to a cockroach.

How could anyone take advise from people who know nothing about the business they are in?

How can you reliably run a business with a "partner" whos only goal is to steal from you/cheat you?

How can the company you sell on grow responsibly when they make mistake after mistake after mistake - and base their screams at them to PLEASE stop?

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

by: justchangecarriers This user has validated their user name.

Tue May 22 17:21:25 2018

Why would I ever want automated returns. Its not a chore to click accept. It gives me the opportunity to communicate first. Had several buyers want to return something. One was a board game part saying it wasnt all the cards. They wanted a card that never existed and wasnt made. I was able to prove to them that wasnt a thing after 2-3 back and forth messages. They apologized. If I auto accepted Id have had to just pay and they would have been wrong. Auto accepting returns takes all communication out of it and just hurts sellers.

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

by: justchangecarriers This user has validated their user name.

Tue May 22 17:23:50 2018

Is the zip code requirement going to affect all these drop shippers? Hopefully that could atleast make it honest and the US Only filter wouldnt be full of alibaba drop shippers.

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

by: spooky This user has validated their user name.

Tue May 22 17:35:15 2018

it is simple TOO MUCH information. I don't need to know if a potential buyers "clicks" are 3 percent up or down. I hate this and it is more indication of the Amazon-ing of eBay.

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

by: justchangecarriers This user has validated their user name.

Tue May 22 17:37:48 2018

@spooky

My impressions fell down 42 percent over the past 30 days compared to the prior 30 days.

I changed nothing. What has ebay done? My sales have fallen 15 percent overall in those same 30 days. Ebay sucks now

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

This user has validated their user name. by: Marie

Tue May 22 17:41:36 2018

@justchangecarriers

Yes it will affect drop shippers and it will affect the Asian sellers too according to some CSRs on the Ebay threads today.

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

by: Silver Ice King This user has validated their user name.

Tue May 22 17:53:49 2018

@Marie

I read on one of the threads and I also believe it was on the updates FAQ that if a seller ships from multiple locations that is all they have to state which will do nothing to the drop shippers or the Chinese as they will just state they ship from multiple locations.

Once again another supposed idea that Ebay MBA's created to give the buyers more confidence in where their items are coming from with just another loophole put in which will take care of Ebays favorites and keep their items right up on top as always.

Ebay is also evidently giving some accounts a free pass on the 14 day no sale price restriction as a seller on the PS boards just posted he received an email from Ebay saying his account was being exempted from this new requirement.  So I guess some sellers will be allowed to price items high and immediately put a promotional sale on while others will have to wait for 2 weeks.

Sounds like another Ebay shot at getting rid of the smaller sellers that Wenig always claimed he wanted to reconnect with.  I guess there just isn't enough money in anybody who has sales under $1 million a year for Ebay's liking.  To think this company was founded so that little sellers could have a place to sell their used or unwanted items, amazing how things change once you get a couple of morons in charge of a company.

Perminate Link for eBay Summer Seller Update Hits Today   eBay Summer Seller Update Hits Today

This user has validated their user name. by: Marie

Tue May 22 18:08:13 2018

@Silver Ice King

I have not seen that or is it what it says in the Update.  Do you have a link to the thread you saw that on?  I'm not willing to take that leap with you.  I'd like to see what you are referring to first.

I personally don't think Ebay should be involved in some requirement to have something listings for 14+ days without revision before it can be part of a sale, markdown or promotion.  So if some sellers are getting exempt from it, good for them.  Ebay IMHO doesn't belong in the middle of this anyway.

Oh PLEASE!  Not the OLD small seller argument again.  Come on.  It has been going on for over 10 years now.  It wasn't viable in the beginning and it isn't viable now.  If Ebay didn't want small sellers, there would be no small sellers.  They do not have to make a 10+ year campaign to get rid of them while allowing new ones to start selling on Ebay.  They would simply end it period.

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