eBay Makes Big Changes in 2017 Fall Seller Release

by: blueribbon1844

The only way for sellers to get ebay to actually listen and change, is to hit them in their pocket book. Close your store (I've closed 2), move your items elsewhere. Stop feeding the greed.  

by: blueribbon1844

@shilbuster
"Sellers confirm Devin is an extreme moron time and time again, the guy will not give up his idea of Seller Hub because his scheme is to use it to sell his highly fraudulent promoted listings to sellers"

I just like the extreme moron comment. Truth!  

by: Chicago48

This is a new one for Paypal.  I normally transfer funds out of PP into my "checking" account/cash account, and now PP is charging .25c for a transfer.  $16 transfer is 15.75 to the bank account.  Not enough that they charge for transactions....NOW they are charging to transfer money.

by: pace306

You have to just laugh (or cry) at the eBay hypocrisy.

They want to end watermarks on sellers pics - only to steal them via the last update/tos and use them in their OWN catalog .... (you cant steal pics or descriptions but they can)

They want to punish you for off eBay transactions - ok fine. You pay to list and then eBay stuffs your page/that listing with other competitors - taking that sale away from you (possibly). YOU cant cheat them, but they can cheat YOU.

Why is eBay always trying to cheat its sellers? Why is eBay always trying to hurt its partners?

THIS is why people hate eBay and why it never grows beyond %3.

For the love of GOD (whatever/whomever etc you believe or DONT believe in) - JUST SHOW EVERYONES LISTINGS and leave us all alone with the stupidities.

NOT ONE thing in this update creates more sales. ALl it does is anger sellers who take their goods elsewhere and then there are LESS sales then before ... talk about cutting off your nose to spite your face@

by: SoniaD

First off, I'm going to echo all those who've suggested Ruby Lane.  Up front expensive every month, but miniscule listing free and no FVF.  Also, the customers are much much better.  I've only had one thing I've  refunded in 6 years and that was because I made a mistake.

Secondly, can anyone with legal training parse the "contact outside of eBay" section.  The way I read it, it appears that in November, it will be illegal to even put in a business card with contact info into our shipments.  Can anyone clarify?

Thanks.  

by: SoniaD

Sorry ''listing fees''.  not ''listing free''.

by: thebobman

>We have always opted out on returns and do not accept returns at all on ebay.
>We have accepted returns but out listings say we do not accept returns.

I hate the return process. Almost every time someone opens one, I am forced to call ebay, argue with them and have it closed. I put right in my listings that the buyer needs to contact me before opening a request, but there are lots of them that don't. This last one: I sold a cell phone and they opened a request and claimed the battery doesn't charge. I actually fully charged it before I shipped it out. I did however put a piece of paper behind the battery and outside the case the case to prevent it from turning on during shipment. Did the buyer remove that paper? Did the battery really not charge? I'd gladly send them a brand new battery before paying to have the phone returned. If removing the paper fixed the issue and they don't reply, now I'm forced to call ebay and have the request closed, but if they had just messaged me, everything would have been solved and it wouldn't have required more of my time.

by: Barbbie

Ok, For those of you thinking about Bonanza, just don't fall for that "turbo" junk or any paid monthly service. It is purely a scam to get you to fork over monthly fees. If you automatically sign up for it, you likely won't notice that it actually won't work.

I tried all their carrots for 9 months I went from about 1000 a month in sales and paying them well over the 50 a month to literally nothing but the upgrade fees and no sales, to this day and it has been a couple years now my sales never recovered there, my fee these days are under 10.00.

When I (monthly) told them the turbo was not working I was ignored.  If you ever deal with Bonanza, you know someone emails you pretty quickly, not in the case of the false service fees, nothing, not even an acknowledgement of the email and to all email addresses listed. This Mark guy who commented here (the owner), he told me he was looking into it and would fix it when I posted about it, he didn't and he banned me from posting about it.

Bonanza, like ebay, is now into only fleecing the seller, not interested in helping you sell and they still are charging me the up to 20% fees for ads and won't let me get out of it and go down to normal fees so in my opinion, find another site. This one has proven to fail on honesty and sales.

Bonanza, sorry, you failed, I used to be on the bandwagon to help you now I feel I have to warn your potential victims.

by: Glasskats

eBay has a great thing going.  The sellers do all the work - eBay does none of it and for that they take 20% off the top (FVF/fee on shipping).  They are allowed to bully the very people that are making their jobs a possibility and year after year they get away with it.  Wouldn't it be great if every seller just said... screw you eBay and walked away?  It would be an awesome thing to see....

by: mcposty

Ebay lies and says first class is 2 to 3 days..guess what? That's priority now.

Thus..first class should fall under free priority and get special rankings

by: Barbbie

I don't know if some of the posters here actually sell on Amazon, but ebay is pretty much trying to do the bad stuff Amazon does without any of the good stuff.

Amazon is going to automatic return labels in October for 3P sellers. You will have to provide the Amazon return label if a seller and use the return label if a buyer (even if it costs more) if you go through normal return process and try to get your money back after if it is a problem. I have not tried it myself as I am not yet in that program but it seems that sellers are able to get their money back.
However, you are allowed to take your fees and shipping back upon return.  As a buyer, I do not consider this change a plus and that is one reason (there are more) that I do not buy from Amazon. I want to pay my own cheap shipping for a remorse return not give Amazon a larger profit for my bad purchase.

The bad 50% thing is the Amazon policy as it stands now. The good part of that you can take shipping both ways and the 50% and if they file an A to Z you can win it (on Amazon).

Ebay's policy is the seller is always wrong because the seller cannot prove the buyer did anything wrong, you bad seller put that rock in the box, you bad seller took a photo of that used item .

I find that Amazon puts a lot of the determination of outcomes (A to Z) on your history so I think that is why you find some that say they never win, you need a history of following the policy as well as be able to defend yourself using the policies. Most of the return problems I had on ebay would been an easy win for me on Amazon. On Amazon, buyers who pile on excuses or nonsense will lose.

I can't imagine free returns as ebay has described it, to be a good thing for any seller. Amazon offers free returns for it's merchandise in some areas but I sell in some of those and I don't have to do that. Amazon is a seller as well so they can do what they want as far as offering free returns goes.

Amazon does not allow watermarks either, Amazon has very strict photo requirements, ebay will now allow even more of its items to be scraped and sold on Amazon. That's a good thing (for Amazon) when my listings were scraped last year, I got tons of stuff uploaded for free and really increased my sales there.   This is not helpful to ebay. And you should not use your watermarked photo on Amazon.

Amazon suspends sellers who break the rules and bans buyers who are problems and even prosecutes buyers who steal from them. Ebay doesn't do that. The only buyers who are out are those sellers and their families that they infuriate so much that they leave never to return.

This will not attract Amazon buyers, they buy from Amazon and do not shop around at all, they only trust Amazon and are not swayed. Those buyers will pay anything to purchase on Amazon, they are loyal to Amazon.  I put up with Amazon because it has traffic and I can charge a lot more and they are generally fair to me.  Ebay ran off all their loyal buyers long ago. What they had left were those who were the banned Amazon buyers and those who did not like Amazon and people who shop around, or like the ebay format where they can haggle over the price, get discounts they can see and feel like they are dealing with a person.  

Guaranteed delivery:
Again, if you want to offer a guaranteed shipping on amazon, you can, you do not have to and you have to qualify to do it.  I qualify, I do not do it.
On ebay, first attend a webinar, the info is very different from what you may believe. FAR WORSE. You are always responsible to pay shipping on a remorse return, you are basically doing free returns. Then, all your items have to be immediate payment, if you opt in and then do not do the immediate payment because you just want to do a few items, they will mark all your items immediate payment.  If you do not want to do this on all items, the items that you want to not include have to be 2 day or more handling (thus your other sales will probably suffer) If you do not then use the ebay or shippo labels when shipping, you are then guaranteeing it yourself.  This is a bad deal where you basically opted into them changing all your listings for you.  I opted in prior to the webinar, I got the email from them telling me to save me time, they were changing all my listings to immediate payment (thus putting all my listings into self guaranteed as I do not use their labels). I immediately opted out.

Is ebay trying to sell themselves to Amazon? Is this what all this is about?

by: Mark4

Here is the proof that ebay is sinking and sinking fast. We are advising our clients to cut their losses and dump their ebay stock asap.  

https://investorplace.com/2017/09/ebay-stock-turnaround-
story/#.WcKLVciGNPY

by: Marie

@lisapar

The push on Ebay for no watermarks on pics may have some to do with Google, but this time it is more for Ebay as Ebay wants to use them in their Catalog.  And with watermarks they can't.

by: Marie

@Chicago

I checked my PP account.  I am currently not being charged to make a transfer.  I tried looking around to see if there was some update or change to fees and they all look the same to me.  

Since it happened to you, would you have the time to call PP to see why they charged you and then let us know what you find out?  I think it is important to all of us to know if PP is changing or has changed their fee structure.  Thank you in advance.

by: OnlyPollyPocket

Oh my gosh!  I thought the Ho was a nightmarish, ignorant, arrogant, no-nothing jerk.  He was a piker next to this Wenig character!!

by: Marie

I think some are getting really worked up about things that are not as bad as they seem on the first read.  

In regards to the return policy, we currently have two levels.  There is the REQUEST stage in which the buyer and seller can work together and arrive at a solution to whatever the existing problem is without Ebay interference.  If the buyer and seller can not come to an agreement, then either party can escalate the Request to a Claim.  A time in which Ebay does get involved.

This new return policy now has THREE levels.  There is a new level that is between the Request and the Claim.  I'm not sure what Ebay will call that level, but for now lets call it Limbo.  

When Ebay sees that the seller has not responded to the buyer within a three day window, Ebay automatically changes the Request to Limbo.  In the Limbo stage Ebay will issue a return label for the buyer at the seller's expense and allow the return to happen.  This action by Ebay does NOT create a defect for the seller.  At least this is what multiple CSRs are saying on the Ebay threads.

So actually if it is like I described above, it really HELPS seller and does NOT hurt them.  I think most sellers respond to a Request well within the original 3 day period.  And when the seller does respond in that time frame, it is business as usual.  Meaning Ebay isn't involved at that point and you can handle your returns the same way you are handling them now.  Ebay won't be automatically doing anything unless the buyer or seller escalates the Request to a Claim.

by: RKTOYS

I vaguely recall Paypal charging a transfer fee if you did it a certain way or the amount was below some threshold.

Also,  Amazon is a joke.  They're your buddy until they send you a liar buyer that receives a delivery, pretends it never showed up, files claims like clockwork, and refuses to even respond to your efforts to help.  Appeals are useless as a literal robot automatically closes them.  Then Amazon steals the money right back or, if they can't, bangs on your e-mail every day.  Those pigs take 20% or more of every sale and still treat sellers like dirt no matter how old your account is.

No, really, do your research before you start selling on Amazon.  They don't let you control your shipping prices or regions (unless you pay $40 every month).  They expect you to pay insurance and signature delivery out of pocket.  And they, just like evil eBay, steal 11% of the measly $4.49 voucher you get to ship anything with a weight between a feather and a cannonball over any distance between next door and the moon.  By the time you raise prices enough to protect yourself, you find shoppers there are just as poor as on eBay.

Oh, but when Amazon screws around and can't deliver your order in 60 days, they expect you to just take it.  They don't respond to inquiries, ever, even though the form says they'll respond within 12 hours.  You have to call them and then they just lie to you about it being shipped already or bumped up to priority.  Forget filing a claim either, the same delivery confirmation they won't trust from a 3rd party seller is suddenly God's Truth if the refund would come out of Amazon's pocket.

And that doesn't even get into their trickery with gated categories, demands for documentation of suppliers, co-mingling your FBA inventory with fakes and damages from fraudsters, jacking up storage fees at different times of the year, mixing your listings in with Chinese sellers (that are cheap but take a month to ship), and the ever-popular Christmas lockout.  They say it's to "protect" buyers but all you have to do is sell 25 paperclips in the office supplies category in October and you're free to take as much money as you like for toys you never had and never will.

by: pace306

.... and here I was going to suggest putting ASINS in your product information as a way to get back at eBay ..... !

by: JA

Paypal charges a 25 cent fee to transfer the cash into bank account by end of business day.  There is no change for the regular 3-4 day transfer.  You should be able to uncheck the instant transfer.

by: bb6

@Chicago48 Paypal did recently introduce Transfer your money in 30 minutes for $.25 per transaction, but this is not mandatory. Please read the details.  I personally have the option if I move money before the end of the day it is in my account the next day for free. A few years back I used to have to wait 3-4 days to see it in my account.