Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Thu Aug 24 2017 17:19:37

Welcome to eBay Seller Hub - or Seller Hell?

By: Ina Steiner

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On August 17, eBay posted a notice in a sub-category of its community boards informing participants that it had begun moving all business and professional sellers to the eBay Seller Hub. "With this change, you'll still have access to the selling benefits you did before, but the interface will be different." 

But eBay never posted the announcement on the Seller Announcement Board.

Yesterday, the eBay boards exploded with complaints when sellers logged in to their My eBay page only to find themselves in unfamiliar territory. 

This is no mild change - the complaints from sellers are as bitter as they get. It's confusing, it takes longer to accomplish tasks, it's mandatory, and came as a surprise, were among the complaints.

One seller's reaction:

"eBay keeps changing things that really do not matter. Seller Hub offers no improvements over Selling Manager Pro. Not a single one. It is way overcrowded and takes more work to navigate and use and I spend more time doing my work now than before. I've been an eBay seller since 1998 (there are probably no eBay employees left from then) and I've put up with a bunch of screwed up eBay changes. This one is one of the worst."

Readers weighed in on the change on the Ecommerce EKG board - one seller said they tried calling eBay customer service to try to opt-out: "Tried calling multiple times. Phone rings endlessly and disconnects - absolutely stunning. It appears Hal Lawton took the keys to eBay customer support with him - now we will try calling Macy's tech support for assistance!"

The reference was to the departure of the head of eBay Marketplaces Hal Lawton who left abruptly this month after serving two years at the company, having been recruited by eBay CEO Devin Wenig.

Presumably people trying to contact eBay over other concerns are equally frustrated by the inability to reach customer service.

During the eBay Open seller conference in July, eBay executives brought up a seller to the stage who raved about the insight he was able to get from using Seller Hub. We republished a 411 article about the presentation today on Newsflash, which you can read here.

The benefits of Seller Hub may be there, but eBay hasn't done a good job of explaining them, nor does it appear that it made the interface user-friendly to start.

As experienced eBay sellers, what do you think?

Comments (93) | Leave Comment | Permalink
Readers Comments

Perminate Link for Welcome to eBay Seller Hub - or Seller Hell?   Welcome to eBay Seller Hub - or Seller Hell?

by: eBay Shill Buster This user has validated their user name.

Fri Aug 25 13:28:37 2017

Deven is out of touch with reality, here we have him promoting a flawed product to Wall Street in his earnings report transcript telling investors how great and important it is to eBay's future when sellers hate the interface and refuse to use it.

This is feeding fraudulent data to investors which is in fact a crime.

http://community.ebay.com/t5/Selling/seller-hub-stinks-w
asted-space-on-my-screen-have-to-make-it/m-p/27396173#M1029522

Perminate Link for Welcome to eBay Seller Hub - or Seller Hell?   Welcome to eBay Seller Hub - or Seller Hell?

by: eBay Shill Buster This user has validated their user name.

Fri Aug 25 13:33:34 2017

Devin, you idiot, sellers are you largest buyers you moron, keep wasting their time to push your stupid promises to Wall Street down our throats you flop.

See all the threads in your own forums that tells you that you SUCK !!!

http://community.ebay.com/t5/Seller-Hub/bd-p/SellerHub

Perminate Link for Welcome to eBay Seller Hub - or Seller Hell?   Welcome to eBay Seller Hub - or Seller Hell?

by: eBay Shill Buster This user has validated their user name.

Fri Aug 25 13:39:53 2017

http://community.ebay.com/t5/Seller-Hub/This-sellers-hub-sucks/m-p/273
98522#M11705


Hey
Devin, this new guy you brought on to replace the moron who came up with the Sellers Hub idea is most likely a coward who will be scared to tell you that you are the worst CEO in the history of eBay and he will continue in the fine tradition of promoting your and Donahoe's lunacy even further when the evidence is right before your eyes and his that SELLERS WHO ARE YOUR BIGGEST CUSTOMERS HATE YOUR GUTS DUDE.

Perminate Link for Welcome to eBay Seller Hub - or Seller Hell?   Welcome to eBay Seller Hub - or Seller Hell?

by: eBay Shill Buster This user has validated their user name.

Fri Aug 25 14:50:54 2017

Here you go Devin, another seller who thinks you are an IDIOT !!!!

http://community.ebay.com/t5/Selling/Ebay-Please-stop-with
-the-surprise-we-changed-everything/m-p/27400186#M1030143

Perminate Link for Welcome to eBay Seller Hub - or Seller Hell?   Welcome to eBay Seller Hub - or Seller Hell?

by: eBay Shill Buster This user has validated their user name.

Fri Aug 25 14:52:42 2017

............AND this guy thinks you are an idiot too Devin  !!!!

http://community.ebay.com/t5/Selling/Ebay-Please-sto
p-with-the-surprise-we-changed-everything/m-p/27400086#M1030131

Perminate Link for Welcome to eBay Seller Hub - or Seller Hell?   Welcome to eBay Seller Hub - or Seller Hell?

by: fordat1 This user has validated their user name.

Fri Aug 25 15:07:19 2017

I was surprised by this change yesterday, the first thing I noticed was that I couldn't find the listings that have sold and need to be re-listed.

After being unable to find this information, I called eBay and asked the support person who was trying to be helpful how I can get this information and it appears this isn't available in S**T HUB at the moment and she'd pass this onto their backend team to consider adding...

At that point I ASKED VERY STRONGLY to be switched back to the SELLER MANAGER which she was able to do.

This new interface just makes no sense and is a lot more work to use.

Where do they find the folks who think this is a good idea.

Perminate Link for Welcome to eBay Seller Hub - or Seller Hell?   Welcome to eBay Seller Hub - or Seller Hell?

by: eBay Shill Buster This user has validated their user name.

Fri Aug 25 15:45:14 2017

"Where do they find the folks who think this is a good idea"

When you have criminals at the top of a company who sit around thinking about how they can defraud their own customers and Wall Street these are the kinds of ideas that  executives come up with thinking they are going to save their jobs by cooking the books, Donahoe did it with his fraudulent value added fees on shipping to show fake growth to Wall Street on his GMV for the last 6 years.

Devin's fraud is the promoted listings scams that will be sold from his so called 'Sellers Hub', that is all these guys have is bad ideas.

What they don't get is the fact that when they piss off sellers they are pissing off their largest customer base and customers do not forget it when executives defraud them and try to fool them.

Perminate Link for Welcome to eBay Seller Hub - or Seller Hell?   Welcome to eBay Seller Hub - or Seller Hell?

by: LightWing This user has validated their user name.

Fri Aug 25 15:50:14 2017

Go to your Account Subscriptions

CANCEL you Selling Manager Subscripton (the FREE one)

Logout then Log back in

Go to your Account Subscriptions

Subscribe to Selling Manager (the FREE one)

Perminate Link for Welcome to eBay Seller Hub - or Seller Hell?   Welcome to eBay Seller Hub - or Seller Hell?

by: LightWing This user has validated their user name.

Fri Aug 25 15:51:57 2017

This makes me long for the days of Megless The Maniacal. :)

Perminate Link for Welcome to eBay Seller Hub - or Seller Hell?   Welcome to eBay Seller Hub - or Seller Hell?

by: eBay Shill Buster This user has validated their user name.

Fri Aug 25 16:07:26 2017

Donahoe thought sellers were just the unwashed low middle class idiots who were nothing but noise, Devin thinks the are all dummies because they do not have a law degree, so he thinks we are just going to sit back and take it from him.

These two clowns are as far away from true leadership as it gets, leadership is something they know little about, first people have to respect you before they follow,  Donahoe and Devin never learned that, they think they can just force people to follow which means they are not leaders, they are losers.

Perminate Link for Welcome to eBay Seller Hub - or Seller Hell?   Welcome to eBay Seller Hub - or Seller Hell?

This user has validated their user name. by: Ric

Fri Aug 25 16:59:45 2017

After catching up with all of eBay's ongoing miss steps, I am so happy that I ended all my listings on eBay and closed my store.

I have said it before, eBay management is totally and completely clueless with regard to how the unending series of announced and unannounced changes negatively impact their sellers.

Trying to build a successful business on what eBay is like trying to build a store on a foundation of quicksand.... no matter how fast you build, yesterday's work has sunk into the muck.

One day, management will wake up to the fact that sellers leave because the eBay platform is, at best, the most unstable and anti-seller platform that makes it next to impossible for small sellers to grow or thrive.

Perminate Link for Welcome to eBay Seller Hub - or Seller Hell?   Welcome to eBay Seller Hub - or Seller Hell?

by: eBay Shill Buster This user has validated their user name.

Fri Aug 25 17:41:47 2017

Ric, all they had to do was put up a fair product search engine that was straight up, leave MyeBay alone, but no, that was not enough because GMV was not growing fast enough, so they came up with these stupid ideas like Promoted listings and cross promoted them all over sellers listing pages creating a race to the bottom where no seller has any hope of making a profit on their sales, yet at the same time they want sellers to buy store packages.

The best thing sellers can do today is head over to Shopify or Big Commerce and open their stores there, eBay just is not a premium option any longer with their 3rd world programming.

Perminate Link for Welcome to eBay Seller Hub - or Seller Hell?   Welcome to eBay Seller Hub - or Seller Hell?

by: FeelingFroggy This user has validated their user name.

Fri Aug 25 17:47:11 2017

@LIGHTWING

Hey everyone that got opted into that disaster. Follow Lightwing's directions above it works. At least for the time being.

Perminate Link for Welcome to eBay Seller Hub - or Seller Hell?   Welcome to eBay Seller Hub - or Seller Hell?

by: eBay Shill Buster This user has validated their user name.

Fri Aug 25 17:48:02 2017

This seller says eBay is automatically charging sellers 16 bucks a month for Seller Hub now....


http://community.ebay.com/t5/Selling/15-99-Monthly-Fee-for-the-new-Sel
lers-Hub-You-re-Being-Charged/m-p/27400593#M1030213

Perminate Link for Welcome to eBay Seller Hub - or Seller Hell?   Welcome to eBay Seller Hub - or Seller Hell?

by: dander This user has validated their user name.

Fri Aug 25 18:41:35 2017

I had the beta version for some time. Once you get used to it, its easier. Change sucks.

Perminate Link for Welcome to eBay Seller Hub - or Seller Hell?   Welcome to eBay Seller Hub - or Seller Hell?

by: Marie This user has validated their user name.

Fri Aug 25 20:15:53 2017

@ebayshillbuster

That thread was started by someone that misunderstood the benefits of being a Premium store owner or an Anchor store owner.  There is NO charge for the Seller's Hub for anyone.  

If you are a Basic Store owner and you want the Selling manager pro version of the Seller Hub, then and ONLY then would you pay $15.99 a month for it.  There is a free version of the Seller Hub available for all members.

Perminate Link for Welcome to eBay Seller Hub - or Seller Hell?   Welcome to eBay Seller Hub - or Seller Hell?

by: eBay Shill Buster This user has validated their user name.

Fri Aug 25 20:19:02 2017

Tell that to the hundreds of sellers who have started threads on eBay's forums that they are trying to hide from public view now.......


http://community.ebay.com/t5/Seller-Hub/SELLER-H
UB-amp-OPT-OUT/m-p/27341105#M10460


Devin
will be sued by shareholders for this abomination if he does not put an end to it because this fraud is going to effect eBay's earnings.

Perminate Link for Welcome to eBay Seller Hub - or Seller Hell?   Welcome to eBay Seller Hub - or Seller Hell?

by: eBay Shill Buster This user has validated their user name.

Fri Aug 25 20:25:10 2017

Devin's and Hal Lawton's Sellers Hub where they want to sell promoted listings on their scam search engine is a massive flop.

http://community.ebay.com/t5/Seller-Hub/SELLER-HUB-amp-OP
T-OUT/m-p/27395389#M11424

It
is high time for the Board of Directors to review Devin's gross incompetence in running eBay and to seriously look for an outside CEO to come in and clean house of eBay's top management structure, sellers are fed up with management who continues the silly direction of Donahoe and his hand picked CEO Devin have taken the marketplace in.

Perminate Link for Welcome to eBay Seller Hub - or Seller Hell?   Welcome to eBay Seller Hub - or Seller Hell?

by: Marie This user has validated their user name.

Fri Aug 25 20:27:22 2017

@shill buster

I can't answer for gossip and the spread of it.  Clearly is isn't true if they would just look at their invoices.  What happened was as is way too common on Ebay, the screen in which shows the two options for the Seller Hub has incomplete information.  And it is that screen that started all this.  But the screen was ONLY incomplete [I', not excusing Ebay], nothing more.

Premium and Anchor store owners have NEVER been charges for the Selling Manager Pro and they aren't being charged for it now.  The proof is on the seller's invoice if they would just take a moment and look.

It never ceases to amaze me when SEASONED sellers start stuff like this.  If someone has been a seller for a decade, one would think they would know what the Perks of having a Premium store is.  But SURPRISE, many don't.

So to answer your question YES, those sellers are WRONG!!!  It was an ASSUMPTION by a couple of posters that started the firestorm of BAD info.

Perminate Link for Welcome to eBay Seller Hub - or Seller Hell?   Welcome to eBay Seller Hub - or Seller Hell?

by: eBay Shill Buster This user has validated their user name.

Fri Aug 25 20:32:37 2017

Blaming sellers for this abomination Hal Lawton and Devin conceived makes you and eBay look really bad.

Face facts, no seller wants their selling interface that they have used for decades taken away for Devin's idiotic seller hub designed so he can sucker sellers into buying his promoted listings that he uses to create a race to the bottom by cross promoting these ads on sellers listing pages that they pay eBay in more ways than one to publish.

Devin comes across to sellers as a selfish self centered clown who is regarded as looking out for himself and not sellers, well sellers are not going to sit back and take it all in, sorry.

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