|Sat Apr 29 2017 17:55:16|
eBay Search Bug Leads to Cancelled Order
By: Ina Steiner
A winning bidder was disappointed when a seller cancelled his transaction, and eBay's explanation is concerning.
eBay informed a reader that an auction he had won was cancelled due to a search glitch that was impacting its site. The reader said the email he received from eBay stated: "We were able to investigate further and found out that this is a possible technical issue we are experiencing with a lot of sellers, wherein their items are not searchable."
eBay told him that the seller cancelled all bids and transactions, and said the seller would relist the item "once the issue has been fixed."
We checked this afternoon, and the seller in question has an eBay Store and has generated feedback within the past month, but has no items currently listed.
The eBay System Status Board
is green (including "bidding"), but it's worth checking to make sure your items are findable in search - especially auctions. Let us know if you've experienced any issues with search or cancelled auction bidding.
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