Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of
Sat Apr 29 2017 17:55:16

eBay Search Bug Leads to Cancelled Order

By: Ina Steiner

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A winning bidder was disappointed when a seller cancelled his transaction, and eBay's explanation is concerning.

eBay informed a reader that an auction he had won was cancelled due to a search glitch that was impacting its site. The reader said the email he received from eBay stated: "We were able to investigate further and found out that this is a possible technical issue we are experiencing with a lot of sellers, wherein their items are not searchable."

eBay told him that the seller cancelled all bids and transactions, and said the seller would relist the item "once the issue has been fixed."

We checked this afternoon, and the seller in question has an eBay Store and has generated feedback within the past month, but has no items currently listed.

The eBay System Status Board is green (including "bidding"), but it's worth checking to make sure your items are findable in search - especially auctions. Let us know if you've experienced any issues with search or cancelled auction bidding.

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Readers Comments

Perminate Link for eBay Search Bug Leads to Cancelled Order   eBay Search Bug Leads to Cancelled Order

This user has validated their user name. by: Marie

Tue May 2 14:41:54 2017


They do, it is in the Users Agreement.


I have the same problem with some of my listings.  I've reported it to Ebay several times over the past 3 years or so and I've never gotten one bit of help from them in this matter.  I can't find any logic to the problem, it just appears to be random.

I've been lucky so far as it hasn't cause an out of stock sale.  Anytime I sell something with a multiple quantity, I check my inventory to make sure the remaining balance is correct.  For me, this isn't a new problem, just something I've had to deal with for a handful of years now.

Perminate Link for eBay Search Bug Leads to Cancelled Order   eBay Search Bug Leads to Cancelled Order

by: mindelec This user has validated their user name.

Tue May 2 19:08:05 2017


I've been going through my inventory listing them on amazon, i've found MANY books that should be up on ebay, but gave mysteriously disappeared.

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