Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue Nov 21 2017 21:33:34

eBay Rolls Out Features Not Ready for Prime Time

By: Ina Steiner

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eBay CEO Devin Wenig promised Wall Street they would be able to see the fruits of the company's Structured Data Initiative (SDI) by the holiday shopping season. Wenig has sold Wall Street on his vision of a catalog approach similar to Amazon for years, believing it provides both a better user experience and better SEO for search-engine traffic.

"You'll be able to see the new experiences in eBay from space by this holiday and we still believe that that will be the case," he said when updating analysts on the SDI initiative in July.

The holidays are here, and one thing is clear - sellers are seeing the impact of eBay's changes. When eBay's head of Seller Experience Bob Kupbens published a blog post on Thursday about the changes of 2017 (and alluding to more changes in 2018), sellers gave him an earful in the comments.

One seller said "eBay needs to stop launching products that aren't fit for purpose," telling Kupbens, "I know you don't run the product shop but you need to lead the gating process that decides whether stuff should be rolled out to the production platform."

As an example, he pointed to the rollout of a revamped Markdown Manager seller tool for running promotions that was not fully functional: 

"Replacement of Markdown Manager by Promotions Manager. Sorry but it just doesn't have any of the necessary functionality and migration should not have been made mandatory until you at least had feature parity. You can't add items to running sales, so it proliferates one item promos. Each promo is a separate campaign whereas with MM all sales were bundled together for the purposes of populating the promo box above the description section. If you have a 5% discount, you can't also have a 10% without creating a new promo. I could go on. Did you sign off on this launch? Or is stuff "escaping" from the labs with no checks or controls by your team?"

Another self-described large UK seller described a nightmare scenario. He had doubled his sales thanks to eBay's introduction of Product Reviews. But in September, eBay lost a thousand reviews from 55 of his best selling listings - the culprit: grouping of items for grouped search. 

Grouped search is one of those improved search experiences Wenig promised Wall Street.

The seller explained, "These are my own brand of products but the problem was caused by other sellers using my product identifiers incorrectly for unrelated products to hijack my reviews. It confused the Structured Data and they were lost. That has caused me about £25,000 GBP loss in sales. I have loads of stock still sitting there because without the reviews I do not stick out."

Devin Wenig took over from eBay CEO John Donahoe in July of 2015 and is feeling pressure to show Wall Street that his concept for improving eBay is working. But based on what sellers have written to eBay's head of Seller Experience Bob Kupbens over the past week, rushing out not-ready-for-prime-time tools and experiences is proving costly, for them.

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Perminate Link for eBay Rolls Out Features Not Ready for Prime Time   eBay Rolls Out Features Not Ready for Prime Time

by: ignatz This user has validated their user name.

Wed Nov 22 13:29:27 2017

UPC codes for OOAK items - makes perfect sense.

When will eBay wake up and do the OBVIOUS thing - split off the "classic" business into a "separate but part of" website that's free of these stupidities?

OMG, did I just say "ebay" and "free of stupidities"?  Now who's being stupid!

Perminate Link for eBay Rolls Out Features Not Ready for Prime Time   eBay Rolls Out Features Not Ready for Prime Time

by: RL15 This user has validated their user name.

Wed Nov 22 13:45:29 2017

as the "venue" keeps getting devalued expect a sale to Alibaba

Perminate Link for eBay Rolls Out Features Not Ready for Prime Time   eBay Rolls Out Features Not Ready for Prime Time

This user has validated their user name. by: RKTOYS

Wed Nov 22 17:46:45 2017

Substandard help sums up so much outsourced IT operations.  I actually got out of software development to get away from that.  As (bad) luck would have it, I was roped into doing QC on outsourced code.  It's every bit the nightmare that you might imagine.  Everybody just looks the other way and goes "b-b-but nobody could've seen it coming" when the inevitable happens.

The only thing that saves many companies is that at least Microsoft's software was written by (mostly) smart people.  But that's changing, thanks to their outsourced CEO and his outsourced minions, and sooner or later there will be a Windows 10 update that brings many of them to their knees.

Perminate Link for eBay Rolls Out Features Not Ready for Prime Time   eBay Rolls Out Features Not Ready for Prime Time

This user has validated their user name. by: Castoman

Thu Nov 23 00:19:37 2017

All I can say is EVERY SINGLE TIME I see mention that something new has rolled out (or I notice something new not announced), I cringe.  Absolutely CRAZY that I'm honestly worried when they make an "improvement" or "feature" because I know it will be FUBAR.  Haven't really been wrong in a year.  Wenig definitely needs to go and they need a replacement that comes in with vision and heart and desire to work with sellers and actually make it a good experience for both buyers and sellers.  We're not children.  Give us a tool that works (basic functionality) and allow us to grow our businesses.  ~sigh.

Perminate Link for eBay Rolls Out Features Not Ready for Prime Time   eBay Rolls Out Features Not Ready for Prime Time

by: maxmad This user has validated their user name.

Thu Nov 23 01:21:07 2017

 I'm Not sure ebay is even ''fixable'' at this point, or that ebay even considers itself broken, they are doing a great job hiding the true facts to fool the shareholders, and in their mind that's all that counts, they all go home with a good paycheck every week, regardless of who or what they destroy, a CEO at ebay, taking home millions does not care one bit about what happens to ebay or about destroying a few thousand sellers lives, believe me these people sleep well at night with no concerns whatsoever, they don't waste their time reading the comments, and even if they did, it would be meaningless to them
 



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by: Studiolines This user has validated their user name.

Thu Nov 23 02:40:38 2017

@Madmax I am willing to bet it's more than a few thousand over the last year or 2. They have just about put me 6ft under with finances. I believe they out of touch with reality or just plain DON'T care. Leaning towards just plain don't care.
The only thing I can figure with returns is to raise sales. Who cares about the backend because it really only affects the sellers.  

Perminate Link for eBay Rolls Out Features Not Ready for Prime Time   eBay Rolls Out Features Not Ready for Prime Time

by: Studiolines This user has validated their user name.

Thu Nov 23 02:41:21 2017

Sorry @Maxmad

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