Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Thu Nov 16 2017 22:02:33

eBay Management Speaks: Is It What You Were Expecting?

By: Ina Steiner

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This was a year of tremendous change for eBay sellers. The head of Seller Experience posted a message for sellers today - did he address your concerns?
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eBay sellers have jumped through a lot of hoops this year and continue to face technical shortcomings and questionable practices around policy enforcement. They've also seen new seller tools and a big TV marketing campaign.

The head of Marketplaces Hal Lawton left rather abruptly over the summer, and since the July eBay Open conference, there's been little communication coming from the selling team, despite a year of tremendous change.

Today, eBay's head of Seller Experience Bob Kupbens posted a note about the changes of 2017 in a blog post, "Bob's Blog: 2017 Retrospective - Looking Back While Continuing to Move Forward." He writes, "As 2017 comes to a close, I'd like to take a moment to reflect on our accomplishments and remind you that your partnership and the eBay community, is what sets us apart."

Take a look at Bob Kupbens' post on the eBay Announcement board, and leave a comment for him (one seller already posted their no holds barred reaction). Did he address concerns you have as a seller and give you something to be hopeful for going forward?

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This user has validated their user name. by: Bill

Wed Nov 22 00:39:05 2017

Las Vagueness,

If I ever have a problem with eBay I only deal with the US CS and it gets rectified usually right away. I do not know if it is because I have had a store since they opened or becasue I have been a seller on the platform since the last century but it gets done. I never call them I have them call me. If I do not get the item corrected I have them call me again, i am not going to sit there and waste my time on hold waiting for an Asian person to answer me.

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This user has validated their user name. by: LasVagueness

Thu Nov 23 22:47:04 2017

@Bill I select the 'call me' option as well. They usually call within 60 seconds.

@Ming Excellent comment as always.  

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