Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue Oct 10 2017 23:50:41

Is eBay Trying to Kill Auctions with Make Offer?

By: Ina Steiner

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eBay has perplexed users by adding a Make an Offer haggling feature to auctions. The unannounced change is so disconcerting that some people who have noticed the feature are sure it is a glitch. But the feature appears to be eBay's way of signaling when it has determined that a starting bid on an auction is set too high.

Until this week, Best Offer was only available for fixed price listings and Classified Ad formats. A reader tipped us off to the change, and we found users buzzing about it on the eBay forums. 

The reader said he and another seller tested the feature. One of them made an offer for less than opening bid, then the other placed a bid for the auction starting price. "His offer was automatically declined once I bid. After my bid was canceled the offer button was there again."

The appearance of the Make an Offer button to sellers' listings came as a surprise - eBay did not inform sellers. At least three different sellers we observed discussing the feature on the eBay boards said the feature appeared in their listings with no warning. Nor did eBay customer service reps or moderators monitoring the boards appear to know anything about the feature being available in auction listings.

However, one eBay user was told by a customer service rep:

"eBay applies Best Offer to over-priced listings to help increase their chances of selling. Best Offer is applied to auctions when the start price exceeds the recommended Buy it Now price. This only applies to Auctions, it does not apply to Auctions with a Buy it Now price. 

"The trending price and recommended Buy it Now price is based on prices of similar listings sold on eBay over the past 90 days. Listings where the seller-selected auction start price is greater than the trending price are considered overpriced and will have Best Offer applied. 

"Moving on, we currently do not have a way for sellers to remove Best Offer from auction listings. However, based on the Best Offer logic, if you reduce your auction start price to the recommended Buy it Now price or below, Best Offer will no longer appear on your listing. 

"On the other hand, if you receive an offer that you don't want to accept there are a few options. You may reject the offer outright, counter the offer with a price that you would accept, or ignore the offer. If ignored, the offer will expire after 48 hours. I trust the information I have provided is helpful on your concern."

One seller reading the response from eBay was flabbergasted. "That's absolutely bleeped. I would expect offers to be ABOVE the starting price, kind of a formal "request a BIN price". They're really going to tell buyers that an auction is "overpriced"??? That's insane."

Another seller wrote, "I thought the purpose would be for the impatient buyer, who just wants to buy it now, to offer a HIGHER price than the opening bid. This would tie in with the current campaign to block off site transactions, as that could happen in that instance, and this would make it easier to keep it on site and for eBay to get its fees from a new revenue stream."

Interestingly we saw one auction with a starting bid of under $2.00 sporting a Make an Offer option. (We tested the feature and were unable to make an offer of less than 99 cents.)

Not only are sellers unable to remove the feature from their listings if eBay places it there, sellers say they can't find a way to add it to listings when it doesn't display.

In addition to the frustration of having the haggling feature foisted on their auction listings, sellers are upset at eBay's lack of communication. And one seller said they were disturbed about the fact that when they preview their listings, it doesn't show the Make an Offer feature, but it appears once they post the listing.

The EcommerceBytes reader pointed out that the feature could prove annoying to buyers and could hurt auctions. "The real bids don't come in until an auction is closer to ending. If I come to bid an hour before I know an item was scheduled to end, only to find the seller accepted an offer a day or two earlier, I'm going to be upset. The more that happens, the more people will avoid auctions. There is still a place for auctions."

Comments (80) | Leave Comment | Permalink
Readers Comments

Perminate Link for Is eBay Trying to Kill Auctions with Make Offer?   Is eBay Trying to Kill Auctions with Make Offer?

by: maxmad This user has validated their user name.

Fri Oct 13 09:03:53 2017


What a sad disgrace of a company ebay has turned out to be, just pathetic,

As a few have mentioned, next quarter results must be really bad, and as Amazon gets ready to Hire an Additional 100,000+ more workers for the holiday season this year, ebay continues in their quest of doing more destruction and devastation to their business and brand, they would actually be better off, if the fools who run ebay just stay home, and do nothing.

and here we go again for yet another disappointing holiday season sales for ebay, as others around them prosper and expand, ebay will find something someone, anything, anyone other then themselves to blame,







Perminate Link for Is eBay Trying to Kill Auctions with Make Offer?   Is eBay Trying to Kill Auctions with Make Offer?

This user has validated their user name. by: toolguy

Fri Oct 13 10:17:19 2017

@Rexford

BOOKS

You can sell used BOOKS on Amazon. . .

Perminate Link for Is eBay Trying to Kill Auctions with Make Offer?   Is eBay Trying to Kill Auctions with Make Offer?

by: Marie This user has validated their user name.

Fri Oct 13 14:59:39 2017

@mushroomcathy

Thank you for that great update.  Good to know that this problem will resolve itself today if they get the programming right this time.  

I hope that any of those that are affected by this issue will update the blog on if they do truly disappear by tomorrow.

Perminate Link for Is eBay Trying to Kill Auctions with Make Offer?   Is eBay Trying to Kill Auctions with Make Offer?

by: Marie This user has validated their user name.

Fri Oct 13 15:04:33 2017

@toolguy

Rexford is correct.  You can sell used items on Amazon.

Perminate Link for Is eBay Trying to Kill Auctions with Make Offer?   Is eBay Trying to Kill Auctions with Make Offer?

This user has validated their user name. by: toolguy

Fri Oct 13 16:04:15 2017

I looked and found some used tools on Amazon.

Here's a seller with 158 items listed

https://www.amazon.com/s?marketplaceID=ATVPDKIKX0DER&me=A3VVAA4UYQ83UH
&merchant=A3VVAA4UYQ83UH&redirect=true

Sold
4 items in the last 30 days

I couldn't pay my bills with only 4 items sold.

eBay wins hands down over Amazon. . .

Perminate Link for Is eBay Trying to Kill Auctions with Make Offer?   Is eBay Trying to Kill Auctions with Make Offer?

by: Marie This user has validated their user name.

Fri Oct 13 16:29:49 2017

@toolguy

To sell on Amazon does not mean you can't sell on Ebay too.  For me personally I currently sell on 3 different sites.

Perminate Link for Is eBay Trying to Kill Auctions with Make Offer?   Is eBay Trying to Kill Auctions with Make Offer?

by: Snapped This user has validated their user name.

Sat Oct 14 07:40:12 2017

''eBay's sandbox, eBay's rules''

It might be their box, but it isn't their sand.  They have no business price fixing items they do not own.  Especially since their performance in providing 'comparison data' to date shows their 'innovative' hacking can't differentiate between Pampers and a dipole transistor.  Especially since their 'pricing data' is then further skewed by including unconsummated sales, listed vice accepted price, and self-inflicted lack of market participation leading to apparent depressed values.

Which goes to the question - are they killing auctions?  

Did they not dump store to core years ago, in conjunction with an unbalanced 'push' to list fixed price?

Did they not futz up search to obscure listings during the bulk of their listing period, leading to a marked decline in watchers and bids?  Auction related sellers can't achieve fair value when most of their market is shunted elsewhere.

Did they not cease enforcing the 'obligation elements' related to buyers bidding and then paying for items 'won'?  Auction related sellers could not sustain absorbing a ten-fold increase in UPI.

And when bid participation started cliff diving, leading to so many single bid wins (if at all), did eBay themselves not encourage the strategy of starting auctions (thus paying higher listing fees) at the (higher than minimum) ''least price the seller is willing to accept''?  Auction related sellers can no longer entice bids by starting 'low'; that path now leads to insolvency.

Now, BO with an auction is not exactly a bad idea itself.  In fact, knowing active bidding might end any moment can indeed spur a more likely and perhaps sooner closure.  IF it were coded to automatically decline any offer below current bid.  But not based on eBay's whacked analysis of some 'acceptable' price.  Rather, based on a seller's desire to partake.  And under THEIR control.

Because it's the seller's item.  And, in current form, this another stupid eBay 'rule', if they're NOT purposefully discouraging (or trying to manipulate) auction marketplace performance.  If not, it's incompetent.

Maybe both.  

Incidentally, have you seen what those Chinese cats have done with that 'sandbox'?   They are never gonna get that smell out.

Perminate Link for Is eBay Trying to Kill Auctions with Make Offer?   Is eBay Trying to Kill Auctions with Make Offer?

by: frustrated This user has validated their user name.

Sat Oct 14 11:18:56 2017

Okay now they we have established that they are allowed to alter our auction listings.......without asking or even TELLING US (??)

Are we getting charged for the BIN fee?   Or any additional charges??

Do I have to go through a 43 page long bill that they DELIBERATELY make so it doesn't go in order, then I have to download, etc, etc, etc.

And yes all the smarty-pantses here, I do best offer is free, but there is a charge for BIN, so are we getting charged a fee on top of illegal manipulation of our listings???

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by: quirkyantiques This user has validated their user name.

Sat Oct 14 11:54:47 2017

@toolguy-so are YOU going to half price your listings if Ebay deems you're *over priced*?

Perminate Link for Is eBay Trying to Kill Auctions with Make Offer?   Is eBay Trying to Kill Auctions with Make Offer?

This user has validated their user name. by: toolguy

Sat Oct 14 12:21:49 2017

@quirkyantiques

That would never happen, I price my items to sell.

Besides, if I did 1/2 price my items I would still make a profit!

The key to success is buying your product at the right price.

I like to pay 1/10 to 1/5 of what I'm going to sell it for. . .

Perminate Link for Is eBay Trying to Kill Auctions with Make Offer?   Is eBay Trying to Kill Auctions with Make Offer?

by: Marie This user has validated their user name.

Sat Oct 14 12:35:48 2017

@frustrated

No.  They aren't putting a BIN price on anyone's listings, therefore they are not charging you the BIN fee on your auctions.  What they are doing is different.  They are putting a Make an Offer option on some auctions.  

Before this, sellers had the option of putting a Make an Offer option on their BIN listings.  That did not carry any additional fees.

Perminate Link for Is eBay Trying to Kill Auctions with Make Offer?   Is eBay Trying to Kill Auctions with Make Offer?

This user has validated their user name. by: bitbybit

Sat Oct 14 15:57:40 2017

Not sure if this has changed but store subscribers who list in the auction format are charged an additional fee if they add  BIN to auction listings. Some promotions will state no additional fees on BIN but it depends on the promotion.

As usual eBay makes everything as clear as mud. Best Offer, Make Offer, Buy It Now, Fixed Price, Auctions, Suggested Price, Guaranteed Returns, Guaranteed Delivery, Free Shipping, Global Shipping, Calculated Shipping, Money-Back Guarantee.....and so much more. Ebay keeps piling it on and I am not even getting into all the search issues. Do you think buyers may become a little confused?
...Not to worry! Step right up and see the great Promoted Listings! Forget what you are looking for, we have something totally unrelated and much better! Step right up.....

Perminate Link for Is eBay Trying to Kill Auctions with Make Offer?   Is eBay Trying to Kill Auctions with Make Offer?

by: Marie This user has validated their user name.

Sat Oct 14 16:06:58 2017

@bitbybit

All members, whether they have a store or not, are charged a fee if they add a BIN to an auction listing.  This article is NOT about BIN.

Perminate Link for Is eBay Trying to Kill Auctions with Make Offer?   Is eBay Trying to Kill Auctions with Make Offer?

This user has validated their user name. by: bitbybit

Sat Oct 14 17:05:24 2017

No kidding Marie! Forgot that you were the only one able to respond on here. Sheesh!

My response is what you told
@frustrated

You said:

"No.  They aren't putting a BIN price on anyone's listings, therefore they are not charging you the BIN fee on your auctions.  What they are doing is different.  They are putting a Make an Offer option on some auctions. Before this, sellers had the option of putting a Make an Offer option on their BIN listings.  That did not carry any additional fees."

I believe what I said was what "frustrated" was concerned about.  

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by: Marie This user has validated their user name.

Sat Oct 14 17:13:33 2017

@bitbybit
My post was not meant to annoy you.  And I'm certainly NOT the only person posting on this blog, it just apparently did not sit well with you that I responded to you.

You said "Not sure if this has changed but store subscribers who list in the auction format are charged an additional fee if they add  BIN to auction listings. " and I simply responded to your statement because you said you were "not sure".  Nothing more, just a simple response.  You are making more out of it than is needed or intended, but again I am sorry I annoyed you.

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This user has validated their user name. by: bitbybit

Sat Oct 14 17:28:22 2017

Also Marie, if you are not a store subscriber, the first 50 free auctions are not charged a BIN fee. Also, depending on the promotion, auction listings are not charged a BIN fee. If this is confusing to sellers, buyers most definitely will be. KISS

Calling it Best Offer in fixed price and then Make Offer in auctions IS confusing I would think to buyers. Add in Buy It Now to other auction listings that do not have the Make Offer and it becomes a mess. And we have Bidding in auctions but then again, maybe not. No wonder buyers prefer Amazon. Sites need to be consistent and simple.  

Perminate Link for Is eBay Trying to Kill Auctions with Make Offer?   Is eBay Trying to Kill Auctions with Make Offer?

by: Marie This user has validated their user name.

Sat Oct 14 17:34:19 2017

@bitbybit

I didn't address any of that in my posting to you.  I explained the ONE statement of yours I responded to.  Clearly I have annoyed you.  Again, my apologies.

Perminate Link for Is eBay Trying to Kill Auctions with Make Offer?   Is eBay Trying to Kill Auctions with Make Offer?

This user has validated their user name. by: bitbybit

Sat Oct 14 17:35:38 2017

"This article is NOT about BIN."

NOT meant to annoy me?! Get over yourself.

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by: ib30667 This user has validated their user name.

Sun Oct 15 09:24:29 2017

Well isn't that what an auction is? Making an offer? I have several auctions going at the moment with bids. If you bid with an "offer" price, and someone bids with their "offer" price and it's higher than yours, either you decline to "offer" something higher or move on. Who thinks of this stuff at Ebay? Stupid.

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by: forrosebud This user has validated their user name.

Mon Jul 23 00:35:08 2018

The statement that it is not possible to remove Best Offer from your auction is NOT true.  Last week I listed a very collectible lucite handbag on a 7 day auction - No Best Offer option.  36 hours into the auction, I received an email that I have an offer on the handbag. A low ball offer. I emailed the buyer stating this auction is not up for 'offers'. I revised my auction and included a statement in the description that this is a 7 day auction period. I then removed the Best Offer option that Ebay added to my auction.  I also called Ebay (rep) to let them know I view them/the site as  divisive and unethical and that my auction is not theirs to manipulate.  The handbag sold at auction on July 18 for $51.00.  

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