Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue Oct 10 2017 23:50:41

Is eBay Trying to Kill Auctions with Make Offer?

By: Ina Steiner

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eBay has perplexed users by adding a Make an Offer haggling feature to auctions. The unannounced change is so disconcerting that some people who have noticed the feature are sure it is a glitch. But the feature appears to be eBay's way of signaling when it has determined that a starting bid on an auction is set too high.

Until this week, Best Offer was only available for fixed price listings and Classified Ad formats. A reader tipped us off to the change, and we found users buzzing about it on the eBay forums. 

The reader said he and another seller tested the feature. One of them made an offer for less than opening bid, then the other placed a bid for the auction starting price. "His offer was automatically declined once I bid. After my bid was canceled the offer button was there again."

The appearance of the Make an Offer button to sellers' listings came as a surprise - eBay did not inform sellers. At least three different sellers we observed discussing the feature on the eBay boards said the feature appeared in their listings with no warning. Nor did eBay customer service reps or moderators monitoring the boards appear to know anything about the feature being available in auction listings.

However, one eBay user was told by a customer service rep:

"eBay applies Best Offer to over-priced listings to help increase their chances of selling. Best Offer is applied to auctions when the start price exceeds the recommended Buy it Now price. This only applies to Auctions, it does not apply to Auctions with a Buy it Now price. 

"The trending price and recommended Buy it Now price is based on prices of similar listings sold on eBay over the past 90 days. Listings where the seller-selected auction start price is greater than the trending price are considered overpriced and will have Best Offer applied. 

"Moving on, we currently do not have a way for sellers to remove Best Offer from auction listings. However, based on the Best Offer logic, if you reduce your auction start price to the recommended Buy it Now price or below, Best Offer will no longer appear on your listing. 

"On the other hand, if you receive an offer that you don't want to accept there are a few options. You may reject the offer outright, counter the offer with a price that you would accept, or ignore the offer. If ignored, the offer will expire after 48 hours. I trust the information I have provided is helpful on your concern."

One seller reading the response from eBay was flabbergasted. "That's absolutely bleeped. I would expect offers to be ABOVE the starting price, kind of a formal "request a BIN price". They're really going to tell buyers that an auction is "overpriced"??? That's insane."

Another seller wrote, "I thought the purpose would be for the impatient buyer, who just wants to buy it now, to offer a HIGHER price than the opening bid. This would tie in with the current campaign to block off site transactions, as that could happen in that instance, and this would make it easier to keep it on site and for eBay to get its fees from a new revenue stream."

Interestingly we saw one auction with a starting bid of under $2.00 sporting a Make an Offer option. (We tested the feature and were unable to make an offer of less than 99 cents.)

Not only are sellers unable to remove the feature from their listings if eBay places it there, sellers say they can't find a way to add it to listings when it doesn't display.

In addition to the frustration of having the haggling feature foisted on their auction listings, sellers are upset at eBay's lack of communication. And one seller said they were disturbed about the fact that when they preview their listings, it doesn't show the Make an Offer feature, but it appears once they post the listing.

The EcommerceBytes reader pointed out that the feature could prove annoying to buyers and could hurt auctions. "The real bids don't come in until an auction is closer to ending. If I come to bid an hour before I know an item was scheduled to end, only to find the seller accepted an offer a day or two earlier, I'm going to be upset. The more that happens, the more people will avoid auctions. There is still a place for auctions."

Comments (80) | Leave Comment | Permalink
Readers Comments

Perminate Link for Is eBay Trying to Kill Auctions with Make Offer?   Is eBay Trying to Kill Auctions with Make Offer?

by: lindysthings This user has validated their user name.

Thu Oct 12 11:07:06 2017

@ toolguy

You can ''OPT'' out by starting your auction at a lower price!

That is not presenting an ''option''.  That is forcing a certain behavior, i.e.the starting price, which should be able to be decided upon by the seller. Not forced to accomodate Ebay.

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by: lindysthings This user has validated their user name.

Thu Oct 12 11:23:21 2017

@cctreasure

I sell collectible, hard-to-find, vintage and antique things. Speed of the auction purchase for my buyers is not important.  The auction should be available for the time I specify and sell to the highest bidder.  Period. A buyer bids with his wallet. He lets his money speak for himself in what he is willing to spend on an item, relevant to the other bids. Ebay inserting themselves without my permission into my auctions is not something that is needed nor welcome. It is not in the best interest of the seller for Ebay to insert a buy it now in auctions.

As for the buyer...if they are in a hurry to get their item, they should not bid on auctions. Most of our buyers have been searching for what we have for sale for a while and are just delighted to even find a listing for it. So they could care less about Ebay's "get-it-in-a hurry" attitude on everything per their copying Amazon. One-of-a-kind and hard-to-find items are a different kind of sell.

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This user has validated their user name. by: toolguy

Thu Oct 12 11:28:06 2017

@lindysthings

eBay's sandbox, eBay's rules

You either play by the rules or don't play. . . .

If they think your price is too high they'll add MAKE AN OFFER, it's NOT your choice!

Perminate Link for Is eBay Trying to Kill Auctions with Make Offer?   Is eBay Trying to Kill Auctions with Make Offer?

This user has validated their user name. by: toolguy

Thu Oct 12 11:31:02 2017

@feelingfroggy

"In the real world. Who uses auctions anyways. Kind of useless as most don't ever get a bid and those that do are mostly the chinese type junk that starts at 10 cents."

I have a whole list of sellers I follow that do nothing but auctions.

Like my favorite: https://www.ebay.com/sch/bidadoo_business/m.html?_ipg=200&_sop=10&_rdc
=1

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by: spooky This user has validated their user name.

Thu Oct 12 11:40:37 2017

How about a completely different take on this: Over the past few years eBay has become extremely cluttered with overpriced antiques and collectibles that keep getting listed over and over. Sellers looking for that one in a million shot an item might sell simply because it costs little to nothing to keep listing it. I am on eBay's side on this one.

Perminate Link for Is eBay Trying to Kill Auctions with Make Offer?   Is eBay Trying to Kill Auctions with Make Offer?

This user has validated their user name. by: Rexford

Thu Oct 12 12:12:42 2017

Whatever says "There is no other place to go if your locked out of Amazon."

That is absolutely not true.  Build up a presence on as many as you can. You may not sell as many items as you did during the glory days of eBay, but you will sell enough to make up for what you are not selling on eBay.  I have made it work, but every time I mention where I sell I get blasted by the naysayers so I am finished with providing that information.

Perminate Link for Is eBay Trying to Kill Auctions with Make Offer?   Is eBay Trying to Kill Auctions with Make Offer?

by: Toledo Maude This user has validated their user name.

Thu Oct 12 12:35:25 2017

Years ago when I still listed auctions, one of highest selling auctions sold from a BIN offer.  Sweet!

But that was an exception.  Tiring of 90 plus % of my auctions not selling and when fixed price listings came along at 30 cents a month, I dropped auctions.  And incidentally, that is when I started to make a profit off of eBay.

I sell rare and hard to find collectibles that some would be candidates for auction listings, but my heart just not into it to have most auctions end with a single or no bids.   I love when the few who do leave low ball offers will mix it up with offers and counter offers.  The few...

Regarding problems with paying and combining shipping charges for multiple purchases, I think in the last five (maybe eight) years, I have had a few multiple orders that I could counted on the fingers of one hand.  And now with eBay orders coming in at breakneck speed of one every five to ten days,  I must admit that I have a lot of time on my hands.  

To all eBay sellers that do regularly sell multiple orders to a single buyer, and also those sellers whose eBay business is a REAL money making self supporting business, God Bless!  

Perminate Link for Is eBay Trying to Kill Auctions with Make Offer?   Is eBay Trying to Kill Auctions with Make Offer?

This user has validated their user name. by: toolguy

Thu Oct 12 12:43:38 2017

I've had 6 multiple orders in the last 31 days.

Normally it's higher then that. . .

Perminate Link for Is eBay Trying to Kill Auctions with Make Offer?   Is eBay Trying to Kill Auctions with Make Offer?

This user has validated their user name. by: Don Wagner

Thu Oct 12 12:55:22 2017

Yes, eBay deeply regrets their "Collectibles at Auction" heritage and would like to kill it off completely, then announce that they did so because they "listened to us".

They want to be the new Amazon.

I've done auction listings of historical collectibles on eBay since 1998, and they have been trying for years to make me go away. eBay has truly been a harsh taskmaster.

I honestly hope that WALMART & AMAZON COMPLETELY KICKS THEIR ASS.

Perminate Link for Is eBay Trying to Kill Auctions with Make Offer?   Is eBay Trying to Kill Auctions with Make Offer?

This user has validated their user name. by: toolguy

Thu Oct 12 13:02:40 2017

@Don

Amazon & Walmart DON'T want USED items.

I'll stick with EBAY

Perminate Link for Is eBay Trying to Kill Auctions with Make Offer?   Is eBay Trying to Kill Auctions with Make Offer?

This user has validated their user name. by: bitbybit

Thu Oct 12 14:32:59 2017

Remember bidding wars? Since Donahoe way back set out to destroy auctions and manipulate the marketplace with his disruptive non-innovation, bidding wars are becoming as rare as dodo birds. Ebay is continuing this new scheme since any sense of urgency has been dissipated by their self-inflicted destruction. Really what does eBay have to offer anymore? They have taken the fun and excitement completely out not only of auctions but as the go to site as well. Ebay has manipulated not only the most loyal sellers away but the buyers too. Flooding the site with junk and not showing buyers what they Really, Really Want.

Sure, it may not hurt to add a Make Offer to an auction but at this point in time it is moot besides just plain stupid. Also eBay does not know how to compare apples to apples in suggesting prices. It is more like apples to donut holes. Buyers don't want to shop on a site that reeks of desperation and has become the Debbie Downer of ecommerce. In order to attract buyers, a shopping site needs to be easy and simple to use, from start to finish, period. Oh, one more, a postive experience without raising flags of concern, for example, by stating Guaranteed Delivery and Guaranteed Returns. Why would there be a need for this in the first place?

Sorry, got a bit on a tangent there. Just a little more than my 2 cents.

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by: lindysthings This user has validated their user name.

Thu Oct 12 15:50:44 2017

I agree, bit by bit!  Ebay would have no idea on how to price my vintage car parts! lol  And sometimes months go by before another of what I have is listed, so there likely would not be anything to compare it with.

@ tool:  "If they think your price is too high they'll add MAKE AN OFFER, it's NOT your choice!"    Well said. That was exactly my point. No option.

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This user has validated their user name. by: toolguy

Thu Oct 12 16:15:08 2017

@lindysthings

eBay has years of data and unless your part has never sold on eBay they have the price it sold for.

I wish eBay would sell that data to sellers who want to use it.

The last 90 days just isn't enough. . .

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by: songe-d-automne This user has validated their user name.

Thu Oct 12 16:33:33 2017

Ugh. I almost exclusively use auctions since I sell antiques and vintage. In that market, a lot of things are unique or uncommon and the bid could go anywhere. Forcing people to have a set price can have some consequences in that market.

Not wanting to get burned, sellers will start their stuff off at high prices and the more timid buyers may not want to make an offer, therefore leaving money on the table for both ebay and the seller. Eliminating auctions is a terrible idea. I hope this is not where they are going with this.

Perminate Link for Is eBay Trying to Kill Auctions with Make Offer?   Is eBay Trying to Kill Auctions with Make Offer?

by: dander This user has validated their user name.

Thu Oct 12 18:21:23 2017

Can they leave things alone. I use auctions for items I either want to clear out, or normally don't sell. to me its advertising. If ecrater would get their shit together, I would market my site there.

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by: mushroomcathy This user has validated their user name.

Fri Oct 13 04:16:44 2017

Got the following in my inbox from EBAY——You may have noticed that a Best Offer option was recently added to some of your auction listings created between October 8 and 10. This feature was added to your listings in error. We apologize for the error. We are working to remove the Best Offer feature from your active listings and plan to do so by end of day, Friday, October 13.

In the meantime, if you wish to avoid receiving offers on affected listings, you can revise your active listings to auto-decline all best offers below your starting price. This will ensure that you will not receive any Best Offer requests for this listing period. However, if your item automatically relists, the Best Offer option will appear on the relisted item. You can revise a listing's auto-decline amount by going to Manage Offer settings on the listing's item page.

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This user has validated their user name. by: bitbybit

Fri Oct 13 06:17:27 2017

@mushroom
''You may have noticed that a Best Offer option was recently added to some of your auction listings...''
Is this word for word?
Seems eBay looks at auctions and fixed priced items as one and the same. The Best Offer is on fixed priced items and this new Make Offer is showing in auctions.
Does anyone currently employed at eBay even know how auctions works? Buyers are confused enough when navigating through all of the constant changing twists and turns being thrown at them. Serious auction bidders seeing this out-of-place Make Offer will probably react with something like ''What the h*ll?!''

It really is a wonder that any sales are made on eBay. Give a person too many choices along with multiple steps towards finalization leads to frustration and indecisiveness where the end results in no decisions being made.

Perminate Link for Is eBay Trying to Kill Auctions with Make Offer?   Is eBay Trying to Kill Auctions with Make Offer?

This user has validated their user name. by: Rexford

Fri Oct 13 07:22:28 2017

Toolguy says "Amazon & Walmart DON'T want USED items"

Stop spreading inaccurate information. There are plenty of categories on Amazon that welcome used items.   Maybe they just don't want your used tools, or maybe they don't make it easy for you to list them.

And yes, you'll stick with eBay until the bitter end, while the eBay Titanic sinks like a rock into the ecommerce abyss.  I sure hope that you have one of those used aircraft flotation devices on hand because you are going to need it.

Perminate Link for Is eBay Trying to Kill Auctions with Make Offer?   Is eBay Trying to Kill Auctions with Make Offer?

by: choochoo This user has validated their user name.

Fri Oct 13 08:22:23 2017

Let us imagine sitting at an auction at Sotheby’s
and the Hope Diamond comes up for auction.

Diamond dealers, Billionaires and a gallery filled with some of the wealthiest people in the world are there to bid on the Hope Diamond.

The first bid opens at $25million.

Then, under the direction of the new CEO at Sotheby’s,
a former eBay executive, announces there will be a
Buy It Now for the diamond.

At this point, jaws drop and 90% of the bidders leave
because they came for the auction, but it’s turned into
a retail sale.  

You can get breast implants, fix your nose, get hair
transplants, have liposuction but you can’t fix stupid.

Perminate Link for Is eBay Trying to Kill Auctions with Make Offer?   Is eBay Trying to Kill Auctions with Make Offer?

This user has validated their user name. by: blueribbon1844

Fri Oct 13 08:59:29 2017

@toolguy they have all the data and info, you can buy it on terapeak.

The problem is even with all that data, they still suggest the wrong "sold for" price for many items.

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