Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of
Sun Aug 21 2016 21:35:51

Would You Pay $400 a Month for Seller Support?

By: Ina Steiner

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eBay and Amazon are realizing that some sellers are willing to pay for access to customer support and are exploring ways to offer it for a fee.

In Monday's Newsflash, we write about two such programs. Amazon is testing a program in which sellers can pay $400/month for a program called Seller Support Plus (SS+). It invited attendees of its recent Women's Entrepreneur Conference to try it out.

And eBay is offering dedicated customer service to sellers with an Anchor Store. In Monday's article, eBay consultant and seller Lynn Dralle provides an example of how she was able to use seller support to quickly resolve what could have turned into a big problem for her with the help of a US agent.

While paid dedicated support isn't provided on eBay separately, it's bundled into the Anchor Stores program, which costs $349.95/month (or $299.95 if you sign up for a yearly subscription).

Look for our articles (available soon), and let us know - what you think of the concept of paying extra to receive customer support. How much would you pay?

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This user has validated their user name. by: baconsdozen
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Fri Sep 2 08:40:12 2016

I find it easier to communicate with my grandmother than ebay support,and she's been dead for twenty years.

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