Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue Aug 25 2015 05:34:45

eBay Fall Seller Release: A Kinder, Gentler eBay?

By: Ina Steiner

Sponsored Link

eBay previewed its Fall Seller Update, and some may be wondering if the promises made by the new CEO of what appears to be a "kinder, gentler" company may truly be fulfilled.

The head of eBay's Global Customer Trust Laura Chambers provided details of how eBay would be changing the way the company hands out defects when it comes to late shipments. Currently, sellers can be penalized for factors outside of their control, such as shipping delays due to the carrier of Postal Service.

In fact, at one point, readers were telling EcommerceBytes that eBay Customer Service Representatives were blaming sellers for using the Postal Service when they received defects for late delivery.

Next year, eBay will change the seller performance standards so it no longer relies on "buyer opinions," Chambers said. Instead, eBay will use tracking information to see when the seller actually placed packages into the mail stream.

You can read more about the changes in today's newsletter:

eBay to Change the Way Sellers Earn Shipping Defects - Link

eBay Previews Fall Seller Update - Link

Let us know what you think!

Comments (86) | Leave Comment | Permalink
Readers Comments

Perminate Link for eBay Fall Seller Release: A Kinder, Gentler eBay?   eBay Fall Seller Release: A Kinder, Gentler eBay?

by: ebay-dreckfresser This user has validated their user name.

Thu Aug 27 20:00:02 2015

Ebay has been doing a strip tease by stating that it plans to reform one oppressive aspect of the ''defect'' system, while providing no specific information about the changes, and scheduling commencement of this new mysterious ''reform'' months into the future, thereby forcing sellers to endure continuing oppression throughout the holiday season.

And ebay has the temerity to claim that its delay in implementing this ''reform,'' until AFTER the holiday shopping season is to benefit and protect its sellers?  

The bottom line is that ebay has talked a great deal about its vague plan to announce and take unspecified measures that will relieve sellers from one small aspect of the misery to which ebay subjects them. But ebay has actually done absolutely nothing but talk.  

Ebay's management and customer service personnel are pathological liars. Ebay's words are meaningless.

Perminate Link for eBay Fall Seller Release: A Kinder, Gentler eBay?   eBay Fall Seller Release: A Kinder, Gentler eBay?

by: gizmo This user has validated their user name.

Fri Aug 28 10:42:04 2015

I wont be falling for ebays bullsh- - this holiday season. I wont be selling on their site for xmas. I dont trust them , I dont like them , nor do I have any respect for them. You can say , they do not exist , or have a place in my life , when xmas rolls around. HEY Ebay , go screw yourselves.

Perminate Link for eBay Fall Seller Release: A Kinder, Gentler eBay?   eBay Fall Seller Release: A Kinder, Gentler eBay?

by: Massachusets Howler This user has validated their user name.

Sat Aug 29 01:44:24 2015

Sorry, but commenting on the story Ina did on ebay valets and the new sweepstakes.

Ebay wants what I have- the valets want it- I am sending all my holey underwear to the ebay valets to sell- I think if they OWN best match (THEY DO) they might be able to get me something for em'.

My pleasure and YOU ARE WELCOME ebay.

It is the LEAST Ebay would do for me, so I will give it a try.

MH

Perminate Link for eBay Fall Seller Release: A Kinder, Gentler eBay?   eBay Fall Seller Release: A Kinder, Gentler eBay?

by: semper fi This user has validated their user name.

Wed Sep 2 15:08:35 2015

NEXT YEAR? BY THEN WE WILL ALL BE DEFECTED OUT OF EBAY. WHAT A BUNCH OF C***

Perminate Link for eBay Fall Seller Release: A Kinder, Gentler eBay?   eBay Fall Seller Release: A Kinder, Gentler eBay?

This user has validated their user name. by: bitbybit

Thu Sep 3 02:21:05 2015

Completely meaningless. Of course anything beneficial to sellers will be put off until after the holidays and be forgotten. This is eBay's version of "Let's have lunch".

Perminate Link for eBay Fall Seller Release: A Kinder, Gentler eBay?   eBay Fall Seller Release: A Kinder, Gentler eBay?

by: magpie This user has validated their user name.

Wed Sep 9 21:03:58 2015

well well well , a kinder gentler ebay ... phhfftt
if they wanted to they could implement this a lot faster , not next year , now .. heck they went back in time to implement defects  

Click to view more comments
1 2 3 4 5 


Login is required to post comments.
To sign in to leave a comment, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.