Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Mon July 27 2015 21:30:28

eBay Dismantles John Donahoe's Pet Project

By: Ina Steiner

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Two years ago, things were going very well for eBay's CEO John Donahoe. A Wall Street analyst talked of eBay's "Marketplace Momentum," writing, "Management's execution of the turnaround of core Marketplace has been impressive."

The following month - August 2013 - Donahoe told Bloomberg he believed its eBay Now one-hour delivery service was economical and indicated eBay could innovate better than Amazon or Google. Donahoe also talked about the touchscreen window it had developed for retailer Kate Spade. 

We wondered at the time why Donahoe was putting himself in the limelight: "Donahoe seems to be everywhere these days," we wrote, "granting interviews to the financial press and writing essays on outside sites like LinkedIn and LeanIn. He has been sharing his management techniques such as his unique "thinking days" in which he spends time in an empty office at eBay HQ organizing his thoughts on a white board, and sharing his philosophy on the benefits of taking time away from the office altogether and the importance of family."

Just a few months later in January 2014, Donahoe met his nemesis in the form of Carl Icahn, and things went downhill from there. Now, Donahoe is gone, eBay is a much smaller company after it was forced to spinoff PayPal, and it's made further cuts as well with plans to sell its enterprise unit (eBay Enterprise, formerly known as GSI Commerce).

Today comes word that Donahoe's pet project eBay Now is being terminated. (See Tuesday's Newsflash.)


Above: A slide of eBay's 2015 goals shared with analysts at eBay's 2013 Analyst Day in March 2013. 

Many factors helped lead to eBay's decline, including Carl Icahn, hackers, SEO penalty - but there's no question it should have been able to fend off these assaults. 

What's really striking is the fact that Amazon started competing with eBay as a retailer, and now 45% of the paid units sold on the Amazon platform are from third-party sellers, which had been eBay's core competency.

Sellers don't have any say in where a marketplace places its priority, but they feel the impact of managements' decisions. As eBay's new CEO Devin Wenig kills off his predecessor's pet projects, what else should he cut, and where would you tell him to focus his attention?

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Perminate Link for eBay Dismantles John Donahoe's Pet Project   eBay Dismantles John Donahoe's Pet Project

by: ebayisscrewed This user has validated their user name.

Tue Jul 28 10:41:14 2015

So much to say -

https://www.youtube.com/channel/UC9_TOoh57AUAJEydJBc8e_A

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This user has validated their user name. by: toolguy

Tue Jul 28 11:01:44 2015

The bottom line is we all LOVE eBay and want it to work to our advantage.

Even the complainers LOVE eBay or they wouldn't be complaining!

Most of you hated Meg Whitman
Most of you hate John Donahoe
Most of you already hate Devin Wenig

Would you hate God if he became CEO of eBay?

Learn to work with what you have, change, adapt and be HAPPY!

Life is short and getting shorter by the day.

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by: comet This user has validated their user name.

Tue Jul 28 11:13:39 2015

Pray tell;  what FLAVOR Kool-Ade WAS this guy drinking?

Was it spiked?  

Everything IDKWhoIare said is spot on.

One of the biggest problems--beyond the tech issues (Cassini etc)  is the continued and unrelenting forced adversarial relations between sellers and buyers.  I used to LOVE seeing where my buyers were from;  sometimes chatting a bit about that;  people would tell you Oh I got this for my kid who is hiking the App trail===etc.  Now?  Lucky if we get so much as a "meh"  sort of a FB rating--and more often than not we get open hostility.  And this is strictly the RESULT of ebays bizzarro world policies.  It is like taking the "Birth Kids"  and the "Step Kids"  and locking them in a cage.  

Hows about a site CALLED "The Noise"  for those of us who can't stomach what ebay has become and this forced animosity?  

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by: ajeweler This user has validated their user name.

Tue Jul 28 11:34:22 2015

"The bottom line is we all LOVE eBay and want it to work to our advantage.

Even the complainers LOVE eBay or they wouldn't be complaining!"

I would not list there if they paid me to do so ever again, 12 years of hard work down the drain, cheerleaders do not speak for all of us!!

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This user has validated their user name. by: iheartjacksparrow

Tue Jul 28 12:15:59 2015

toolguy opines: "The bottom line is we all LOVE eBay and want it to work to our advantage. Even the complainers LOVE eBay or they wouldn't be complaining!"

No, the bottom line is we all loved eBay pre-JD. And how can it work to anyone's advantage (with the possible exception of toolguy) when they continue to implement new anti-seller policies. And the complainers complain because most of us are "old timers" who remember what it was like when we could offer our merchandise to everyone, not just a select few geographical areas of eBay's choosing, we didn't sell under the constant threat of being scammed, and eBay really was just a venue.  

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This user has validated their user name. by: Shop and Ship

Tue Jul 28 12:18:20 2015

I'm with ajeweler - it's business, and it's about making a net profit without taking unnecessary risks or tolerating demeaning diatribes from eBay Customer-No-Service.

Again, after serving eBay with a "Take Down Notice" I was told by CS that eBay has MILLIONS of complaining Sellers so they can't possibly read and respond meaningfully or correctly to those MILLIONS of unhappy Sellers. Well, lady, that came out of your eBay CS mouth, not mine. Meanwhile, since we're on the phone and your screen is showing an eBay listing with my Copyright Logo on it, how about doing some work today for ONE of those MILLIONS and making a good faith attempt at complying with federal law? Sheesh! Where do I send my bill for listening to psychos employed by ixNay CS?  

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by: maxmad This user has validated their user name.

Tue Jul 28 12:50:31 2015

There's absolutely no reason whatsoever to ''adapt'' to ebay, we 100% do not need them anymore, and are making more sales and keeping more money without them,

We actually HATE what John Donahoe turned ebay into, and we HATE ebay, and Paypal is next on the chopping block, we're not going to wait and see what John Donahoe does, like the destruction he did to ebay, we're making a pro-active decision now, to terminate Paypal.

 

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This user has validated their user name. by: Rexford

Tue Jul 28 13:39:32 2015

iheartjacksparrow says "toolguy opines: "The bottom line is we all LOVE eBay and want it to work to our advantage. Even the complainers LOVE eBay or they wouldn't be complaining!"

Sometimes I think tool land is an alternate reality.

Perminate Link for eBay Dismantles John Donahoe's Pet Project   eBay Dismantles John Donahoe's Pet Project

by: mcposty This user has validated their user name.

Tue Jul 28 14:04:58 2015

Ive went from selling 500 items a month to 5 to 10.

Only a complete reversal of every stupid change would make me stay.

Ive tried to adapt to every single stupid change, and no matter what I did, sales just plummeted.

Maybe we all should just sell tools LOL, change the name to toolbay

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This user has validated their user name. by: LDS Brother

Tue Jul 28 14:05:22 2015

eBay is done for ! It is a dead horse, a rotting corpse that cannot and will not be revived !

John Donahoe blew into town, and took it for everything it was worth for his personal gain and totally obliterated what we once knew as eBay

Wenig cannot save this site ! eBay sucks, any want to be sellers reading this blog, do yourselves a favor and read what us seasoned sellers have said over and over, and after you do RUN RUN RUN !

Don't waste your time, talents, or efforts on this worthless, and i mean worthless selling platform !

eBay is bad for their sellers health, bad for everything, there is no good this company can offer anyone trying to make a dollar

I am seasoned pro, top bargain prices, and Top Rated, and nothing, zilch, about 1 sale every 2 weeks now, being Top Rated, I am so thankful I found other places, including brick and mortar to survive.

eBay truly needs to be closed down forever, it is worthless, and the positively most hated selling platform on the planet !

It has earned that after 7 to 8 years of John Donahoe

As I think Phiilip Cohen mentioned, now Donahoe is off to take his destructive skills to Pay Pal

I complained for years, thinking I could not survive without eBay, and I am here to tell you that you can and you must !  The eBay site is totally worthless, it is not ever coming back to glory !

Never, no how, no way, Google put the death blow on it when it was already 80% dead

I will say this, Goodbye eBay, it has not been nice knowing you ( I think as Phillip Cohen has said before and I agree ) since that dick John Donahoe took over and destroyed it and sellers !



Perminate Link for eBay Dismantles John Donahoe's Pet Project   eBay Dismantles John Donahoe's Pet Project

This user has validated their user name. by: iheartjacksparrow

Tue Jul 28 15:53:11 2015

@Rexford - The Disneyland Resort is looking to expand; maybe they can add Tool-land between Fantasyland and Tomorrowland.

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This user has validated their user name. by: Philip Cohen

Tue Jul 28 17:08:59 2015

@LDS Brother,

“John Donahoe blew into town, and took it for everything it was worth for his personal gain and totally obliterated what we once knew as eBay”—so true …

And the eBay BoD then saw fit to purportedly pay this cretin a further $23 million “retention” payment! This retention payment has no commercial basis and I have to presume that the people who approved the payment ultimately got a share of it …

When you consider that eBay shareholders have not had even one penny in cash dividends from eBay—only Johnny Ho and his gang of Keystone Kops have gotten off with any loot—you have to wonder where all this cash that eBay has supposedly made is; much of it has been put into purchases like CGI Commerce (eBay Enterprise) which is now to be disposed of at a $1.4 billion loss, or promotions such as “retail window display screens” and “Now” and valet services, et al—all ideas apparently sourced out of the feeble brain of the cretinous, ex Bain& Co, Johnny Ho—and all of these ideas have failed (can anyone identify any decision by the Ho that has produced any positive benefit for eBay shareholders?) …

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent, the unscrupulous, and the outright criminal, and the just plain stupid … http://bit.ly/11F2eas

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This user has validated their user name. by: LDS Brother

Wed Jul 29 00:43:12 2015

Exactly Phillip, I have always agreed with everything you have said ! Spot on for the Cretin Donahoe !

Perminate Link for eBay Dismantles John Donahoe's Pet Project   eBay Dismantles John Donahoe's Pet Project

by: nsc This user has validated their user name.

Wed Jul 29 00:48:37 2015

Philip. Donahoe seems to have done a decent job of the eBay app. That's the only positive I can think of.

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This user has validated their user name. by: toolguy

Wed Jul 29 09:55:16 2015

@iheartjacksparrow

I remember the old days when you could ride in the back of a pick up truck and smoke cigarettes at the beach.

Things change!

You either adapt with change or get left behind.

In the old days eBay was easy because buyers out numbered sellers and there wasn't as much merchandise available.

I'm happy to see Amazon is working for a lot of sellers, that means there's less sellers on eBay where I sell my merchandise.

viva la ebay

Perminate Link for eBay Dismantles John Donahoe's Pet Project   eBay Dismantles John Donahoe's Pet Project

This user has validated their user name. by: toolguy

Wed Jul 29 10:02:44 2015

@maxmad

By NOT taking Paypal you limit yourself to fewer customers on the net. Why would you do that? I only take Paypal because my customers want to pay me that way. If it were up to me I would take US Postal Money Orders ONLY!

That way I would be in COMPLETE control of the transaction!

How many people today are willing to send a money order?

Not very many!

Perminate Link for eBay Dismantles John Donahoe's Pet Project   eBay Dismantles John Donahoe's Pet Project

by: brokentoys19 This user has validated their user name.

Wed Jul 29 10:53:53 2015

@toolguy

Sorry but it seems we do NOT all love ebay by an 8:5 ratio

https://youtu.be/CnWkYqL72PY

Perminate Link for eBay Dismantles John Donahoe's Pet Project   eBay Dismantles John Donahoe's Pet Project

by: RCL This user has validated their user name.

Wed Jul 29 11:47:34 2015

There was a time when eBay first began making bad decisions that I really thought they were too greedy not to kill the goose that laid the golden eggs. Now I really don't think eBay can ever be what it was--never mind trying to be Amazon. THAT little "pet project" of Donohue's will follow him wherever he goes. Blunder after blunder.

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This user has validated their user name. by: bitbybit

Wed Jul 29 12:28:49 2015

A great title for a book would be: "The True Story of the Rise & Fall of the eBay Empire" or maybe "Falling from Grace to Kill the Golden Goose"

Perminate Link for eBay Dismantles John Donahoe's Pet Project   eBay Dismantles John Donahoe's Pet Project

by: ebay refugee camp This user has validated their user name.

Wed Jul 29 14:36:28 2015

It looks like Devin was shut down by JD and just maybe sellers will be brought back to sell when the insane policies, stealth buyer protection, TRS program fiasco, neutrals are negatives, buyers not reading descriptions, shipping mistakes and no scans by USPs are all our brought in to the real world as that what is what really happened, what really happened and sellers are not punished by ebay and fradulent buyers and for pete sakes get a real report a buyer program  and customer service that is not pro buyer in every instance.
REALLY!
Thank you

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