Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue July 21 2015 22:54:06

eBay Sellers Are at the Mercy of Shipping Carriers

By: Ina Steiner

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eBay uses tracking information provided by shipping carriers to judge sellers' performance. But sellers say it's unfair to judge them for factors outside their control.

An eBay seller sent us an example of how sellers can get dinged for wayward shipments, writing in their email to us, "This is one example of why eBay's rules DON'T WORK!!!"

A customer purchased and paid for an item on June 30th. eBay displayed on the seller's listing, "delivered by Mon. July 6th."

The item was picked up by USPS on July 1st from Texas destined to a customer located in North Carolina. But, "It went to North Carolina by way of Baltimore, MD???," the seller asked incredulously.


The customer contacted the seller on July 10th, concerned because eBay had said it would be delivered by July 6th and they still hadn't received it. The seller sent another item on the 10th to appease the buyer. 

The first item arrived on July 13th, almost 2 weeks after being shipped. To add insult to injury, eBay didn't recognize the uploaded tracking information on the package until July 10th, so the top rated seller was penalized for not uploading tracking within 24 hours.

eBay is full of horror stories about the challenges of meeting its expectations around shipping. "This is a documented example," the seller said. "It is not the first time I've been in this situation by any means."

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Perminate Link for eBay Sellers Are at the Mercy of Shipping Carriers   eBay Sellers Are at the Mercy of Shipping Carriers

This user has validated their user name. by: Basset

Thu Jul 23 16:57:00 2015

Miss any packages or letters?

http://6abc.com/news/feds-philly-postman-didnt-deliver
-22000-pieces-of-mail/874763/

(Sorry,
an ABC news link so may be pop-ups ads)


Patrick D'Ambrosio charged in federal court:  Failed to deliver over 22,000 pieces of mail between May 2014 and January 2015 - Found in his car, garage, trash bags, etc...

Don't worry though - its only a misdemeanor, 6 months and a fine.  And - he's not even out of a job from what I understand.  


So.... is it from the working for USPS or from the being in a Union - where you can just about do anything (or in this case NOT do anything) and still keep your job???

Perminate Link for eBay Sellers Are at the Mercy of Shipping Carriers   eBay Sellers Are at the Mercy of Shipping Carriers

This user has validated their user name. by: Philip Cohen
Web Site

Thu Jul 23 19:18:26 2015

What happening with the Amazon share price? It's up 15% today!

PYPL ~$37; EBAY ~$29; AMZN ~$567—LOL ...

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid … http://bit.ly/11F2eas

Perminate Link for eBay Sellers Are at the Mercy of Shipping Carriers   eBay Sellers Are at the Mercy of Shipping Carriers

This user has validated their user name. by: The End

Thu Jul 23 20:04:18 2015

Ebay is a dysfunctional moron.
PURGE ALL CREW.
Start over.

Perminate Link for eBay Sellers Are at the Mercy of Shipping Carriers   eBay Sellers Are at the Mercy of Shipping Carriers

This user has validated their user name. by: The German Plague

Thu Jul 23 21:04:54 2015

The problem is an international one. But the problem is not the shipping carrier.

The problem is ebay. The problem is their damn ignorance and arrogant self-importance.

ebay takes the average shipping time of a carrier and declares it as divine truth. With some carriers ebay even ignores the given values of the carrier in purpose to make this shipping a fast delivery.

In Germany e.g. Hermes tells us an average shipping time for nationwide shipping of 2 to 4 working days (except Sat&Sun) in their TOS. Nevertheless ebay calculates an average time of 1 to 2 days because Hermes is quite favorite in Germany. If ebay uses the real value Hermes would not match the criteria for fast delivery. And EBay gave the average shipping time the value of 1 to 2 days; and the Hermes together in their place were named fast delivery: and EBay saw that it was good. (cf. ebay-bible, Gen. 1,10)

The one thing we can learn from this: if reality does not fit ebay's sight of the world then EBay declares it's own lies as the new truth.

Perminate Link for eBay Sellers Are at the Mercy of Shipping Carriers   eBay Sellers Are at the Mercy of Shipping Carriers

by: Massachusets Howler This user has validated their user name.

Sat Jul 25 22:34:28 2015

13 months for defects, you wait the 12 months and then after the 13th month it finally falls off.

That is the way it is 100% of the time- ONE HUNDRED PERCENT of the time.
Mass Howler

Perminate Link for eBay Sellers Are at the Mercy of Shipping Carriers   eBay Sellers Are at the Mercy of Shipping Carriers

by: hmh463 This user has validated their user name.
Web Site

Tue Aug 11 08:45:26 2015

Besides being at mercy of shipping carriers ebay makes it no easier.I sell some large items needing freight if charges are $500.00 ebay charges me an extra $50.00 shipping fee so I must pass this onto my buyer which does cost me in customers when freight is needed.

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