Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue June 9 2015 23:11:48

Is eBay's Latest Feedback Test a Ding Waiting to Happen?

By: Ina Steiner

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eBay is running a new test of its feedback system by introducing a new question. But is it a ding waiting to happen? That's what some sellers fear.

As Wednesday's EcommerceBytes Newsflash explains, some buyer are seeing a question about delivery dates:

"Did the item arrive on or before (date)? Estimated Delivery Date: (date)" 

Buyers have the option to check a radio button for yes or no. (See a screenshot in the Newsflash article.)

"Just adding in more potential friction to the transaction," wrote one seller. Complicating matters is that eBay comes up with the estimated delivery date using a number of factors, including the sellers past history.

What do you think? Can anything good come of asking buyers about delivery dates on the feedback page? Is eBay considering replacing the shipping-time DSR with this question?

Let us and eBay know what you think by leaving a comment!

Comments (96) | Leave Comment | Permalink
Readers Comments

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This user has validated their user name. by: Anonymous Annie

Thu Jun 11 15:07:59 2015

Maybe it's some kind of Turing-test, or CAPTCHA-like way of testing the buyer's honesty, intelligence, or ability to read and comprehend simple questions.

''Actual delivery date: Jun-08-15''
''Did your package arrive before June-11-15?'' (Yes/No)

If the buyer lies (after having been told that eBay ALREADY knows the correct answer) or if the buyer isn't smart enough to answer the simple question correctly, then any other feedback comments from that buyer should be AUTOMATICALLY DISCARDED (forever and retroactively).

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This user has validated their user name. by: Basset

Thu Jun 11 15:28:42 2015

Based on Comet's described experience it looks like there is some more big-brother-ing going on in the item description field.  

Get enough of that - even more sellers will be listing the item with NO description at all. I'm seeing more and more of those - maybe this is partially why.



BTW Comet - In the past you've said you live WAY north - stay safe from those stray Most-Wanted prison escapees!  I thought about you when the news story described the ''no-man's land'' in far out NY.

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by: Toledo Maude This user has validated their user name.

Fri Jun 12 11:39:19 2015

@ Toolguy response was quite accurate.  ''I don't like being at the mercy of USPS, UPS or Fedex!''

An enlightened company would not hold vendors responsible for the shipping companies delivery results that are out of the vendors control.  

Plus:

An enlightened company would ask buyers to grade the shipping practices that are within the sellers control.  Such as:

1.) Was the item shipped within the seller's estimated ship date?

2.) Did the seller adequately packed the item for safe delivery?


An enlightened company?  

Of course, characterizing eBay as an ''enlightened company'' would be a grave injustice to it's last money grubbing CEO, current money grubbing CEO, and what looks like the soon to be next money grubbing CEO.

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by: maxmad This user has validated their user name.

Fri Jun 12 12:45:13 2015



Sellers are NOT customers of ebay anymore, they are now just suppliers to ebay, where ebay decides what products to show and sell, and what suppliers they choose, the policies, the rating systems, judging, and scoring you as if your a supplier, and not a customer paying for a service.



When I list an Item on ebay I am under the impression that I am paying ebay for a service, a customer of ebay and to have equal exposure to the next guy, to use their service to advertise MY Products,  I did not sign up to be supplier to ebay,, they don't buy my products and stock them,  

I'm sure it's all spelled out in detail in the UA, but for the average seller, or new ebayer all I can say is beware....

eBay's actions are a gross misrepresentation of what you really think your paying ebay for,  

 

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This user has validated their user name. by: The End

Fri Jun 12 23:24:13 2015

HOLY COW !
Pierre Omidyar has 96 MILLION SHARES of Ebay stock.
That's 57 BILLION DOLLARS.
My calculator's flipping out...
That's just insane.
And not in a good way...

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This user has validated their user name. by: Philip Cohen

Sat Jun 13 00:28:18 2015

That's 5.7 BILLION DOLLARS.

The decimal point makes some difference.

Now, if Omidyar had in August 2007 traded in his eBay shares and bought Amazon shares instead before he allowed the headless turkey from Bain, Johnny Ho, to take the helm of eBay, he indeed would have now been worth about $40 billion ...

That surely is something for Omidyar to think about; and you have to wonder just how the cretinous Johnny Ho has managed to survive so long ...

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid … http://bit.ly/11F2eas  

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This user has validated their user name. by: The End

Sat Jun 13 11:07:48 2015

One Zero   ;o)

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by: Volvo351 This user has validated their user name.

Sat Jun 13 20:31:00 2015

Looks as if new CEO [whom I'll label "Dimwit" - feel free to copy!] is looking for more DEFECTS to hang on sellers.

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by: gizmo This user has validated their user name.

Sun Jun 14 01:17:46 2015

People are already not leaving feedback. This just confuses people more. All it does , is validate their estimated times , or fail. Too much stress & confusion. I don't purchase there anymore , so I cannot see this.

Whats the point?

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by: maxmad This user has validated their user name.

Sun Jun 14 08:17:10 2015

@gizmo says '' What's the point? ''

Other then the point on their Dunce Caps, pointless.

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by: GrumpyHam This user has validated their user name.

Sun Jun 14 10:19:40 2015

Of course it is just another opportunity for the buyer to ding the seller and for eBay to collect.... Obviously eBay knows when it was delivered.

I say do away with the idiotic single sided feedback. Get rid of TRS. Lower fees overall and encourage business.

Of course, none of that will happen, makes too much sense.  

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by: wellspring This user has validated their user name.

Sun Jun 14 21:13:44 2015

Insane for EB to hold sellers responsible for unreasonable delivery dates let alone encourage buyers to rate delivery times and hold sellers (not USPS) accountable. While obviously I can't control the delivery process, I have implemented several steps that I thought I'd share: 1) FCM flats always get beefed up to become packages to allow for USPS tracking. 2) I highlight the words ''USPS Tracking'' in bright orange marker to remind USPS to do the final delivery scan. 3) I take at least 3 photos, including the label, of ALL ''boxed'' items that won't fit into a standard mailbox and attach them to a message to the buyer along with the USPS tracking #. The photos give the buyer a visual on what to look for when a package is left elsewhere at their address. I imagine it gives the buyer some reassurance that their order has actually been processed and is shipping. I believe it especially helps for international purchases. 4) If the purchase is for a high-dollar item or requires a large box, I capture the buyer's email address from EB or PP and sign the buyer up on USPS for tracking updates.

All of this is very time consuming. However, I feel it has become necessary to do everything I possibly can to try to improve and influence the buyer's ''experience and perception'' that I care about their purchase. I can only hope my communication efforts make up for the actual delivery service (or not) by USPS. So far, so good. Now if EB will just stay out of the process...

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This user has validated their user name. by: shabbychick

Sun Jun 14 21:55:58 2015

Next they will write to buyers '' Are you absolutely sure the seller didn't do anything at all wrong? Not even one eensy weensy thing? Cause if they did we could get all your money back for you AND your shipping..won't cost us a dime''

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by: ellisdtripp This user has validated their user name.

Mon Jun 15 13:48:29 2015

The postal delivery system where I live is completely f*cked up because of sorting facilities being closed. We have been getting things like insurance bills AFTER the payment is due. And eBay wants to stick their noses up our asses about delivery? F*ck me running. Just what we need.

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by: ellisdtripp This user has validated their user name.

Tue Jun 16 10:51:03 2015

The postal delivery system where I live is completely f*cked up because of sorting facilities being closed. We have been getting things like insurance bills AFTER the payment is due. And eBay wants to stick their noses up our asses about delivery? F*ck me running. Just what we need.

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by: The Grey Fox This user has validated their user name.

Mon Jun 22 13:50:37 2015

Don't see how eBay could use this to ding the sellers for two reasons:
1) EBay shipping estimate is just that, an estimate. It is not a guarantee, and no one can guarantee a delivery date because of factors like weather, disasters, etc.
2) As much as they would like to, eBay cannot hold the shipper responsible for the U.S. Postal Service, UPS or FedEx. Any attempt to do so would surely result in a lawsuit.

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