|Tue June 9 2015 23:11:48|
Is eBay's Latest Feedback Test a Ding Waiting to Happen?
By: Ina Steiner
eBay is running a new test of its feedback system by introducing a new question. But is it a ding waiting to happen? That's what some sellers fear.
"Did the item arrive on or before (date)? Estimated Delivery Date: (date)"
Buyers have the option to check a radio button for yes or no. (See a screenshot in the Newsflash article.)
"Just adding in more potential friction to the transaction," wrote one seller. Complicating matters is that eBay comes up with the estimated delivery date using a number of factors, including the sellers past history.
What do you think? Can anything good come of asking buyers about delivery dates on the feedback page? Is eBay considering replacing the shipping-time DSR with this question?
Let us and eBay know what you think by leaving a comment!
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