Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Sun June 7 2015 21:10:55

Where Is eBay Hiding Product Reviews?

By: Ina Steiner

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Monday's Newsflash newsletter discusses eBay's attempts to build out its Product Review feature. eBay has had product reviews since 2010 (it had "Reviews and Guides" going back much further).

But despite the fact that eBay is actively soliciting buyers to leave reviews for products they purchase, it's nearly impossible to find them.

In 2012, we wrote about reviews on the AuctionBytes Blog. Julia wrote:

Let's take one example: a popular cookbook called "The Silver Palate Cookbook." A search for this book on eBay reveals 163 results, including the 25th Anniversary Edition. There is an unassuming "Products & Reviews" (beta) tab, which, if you click on, brings you to some 26 reviews for various versions of this cookbook. What is nice about this presentation, to eBay's credit, is they have all the different editions and versions of the book clearly delineated. Sometimes all the different (and sometimes duplicate) versions of books on Amazon can look quite schizophrenic.

But when we searched today, June 7, 2015, we couldn't find any reviews of the popular cookbook.

There is a URL you can tweak to find eBay's catalog pages where reviews are published - if there are any. This URL ebay.com/ctg/145168699/r.html will take you to a product page in eBay's catalog for "Great American Puzzle Factory John Deere Growing Up Country 1000 Piece Jigsaw Puzzle." If you change the number (145168699), you can find other reviews. Here's another URL, this one for a book: ebay.com/ctg/30971438/r.html.

CEO John Donahoe said in January eBay planned to build its own product catalog to overcome SEO problems. But when are we going to see any evidence of this ongoing project?

Are you receiving invitations to leave product reviews? Would you invest the time in leaving product reviews on eBay? And as a shopper, would you find eBay product reviews useful?

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Perminate Link for Where Is eBay Hiding Product Reviews?   Where Is eBay Hiding Product Reviews?

by: troglites This user has validated their user name.

Mon Jun 8 16:23:03 2015

Unfortunately, Ebay already tons of product reviews - feedback from buyers blaming sellers for their dislike of a product. I've seen ''This movie sucks'' = negative. By the same token, some buyers rate sellers based soley on their like of a product. Buyers need to judge sellers on their service - sellers are not the manufacturers of the product. True, some cheap junk falls apart as soon the buyer receives the product, but the old adage is true - you get what you pay for.

I think this is just another move on their part to be like Amazon. I've seen a few listings that I was interested in that had product reviews - always bypassed those and went to Amazon. I just don't trust the climate Ebay has created.  

Perminate Link for Where Is eBay Hiding Product Reviews?   Where Is eBay Hiding Product Reviews?

This user has validated their user name. by: bitbybit

Mon Jun 8 19:37:48 2015

Oh where, oh where are the product reviews

Oh where, oh where can they be?

With my fees so high and my sales so low

Oh where, oh where can they be?

Perminate Link for Where Is eBay Hiding Product Reviews?   Where Is eBay Hiding Product Reviews?

This user has validated their user name. by: Leroy

Tue Jun 9 04:56:41 2015

@ebay-dreckfresser

I had problems getting your link to work but was able to find the story at a slightly different URL:

http://investorplace.com/2015/06/dont-trust-ebay-stock-fra
ud-paypal/#.VXaGNoashNZ

In
addition, I also enjoyed this recent story:

http://seekingalpha.com/article/3232856-ebay-is-injured-someho
w

I
am happy to see stock market analysts – an unlikely ally if I've ever seen one -- finally researching and reporting on eBay's shabby treatment of sellers, and how it has a negative impact on the bottom line, in oh, so many ways.

However, to change the subject, I am unclear on how Google supposedly damaged eBay sales. I have noticed a change -- when I Google the things I sell these days, there are no search results from eBay, other than a sponsored ad, maybe, and a few Pinterest links. Whereas I used to plug listing titles into Google's search field and be able to find numerous hits even for year-old listings. Very helpful resource for me.

Has eBay changed its story and is now claiming that sales are slow because of Google's actions rather than the hacking incident in May, which supposedly lost buyers who were too lazy to change their passords. I didn't notice when the party line changed until recently, and I don't recall reading anything that explained this in any depth. My  traffic reports, since 2013, consistently report that search engine referrals account for about 2% of my total page views. How does the loss of Google have that much of an affect on my sales, which have dropped anywhere from 50 to 75%?

Perminate Link for Where Is eBay Hiding Product Reviews?   Where Is eBay Hiding Product Reviews?

by: ajeweler This user has validated their user name.

Tue Jun 9 08:58:20 2015

more than likely in Cassini problem again everyone knows that search engine is no match for Google panda kicked its butt it seems to be more like a ebay catalog of what they want you to see and not what's listed

Perminate Link for Where Is eBay Hiding Product Reviews?   Where Is eBay Hiding Product Reviews?

by: sickandtired This user has validated their user name.

Tue Jun 9 09:24:32 2015

I have very little faith in product reviews, whether on the ''selling'' website, or from Yelp, FB or whatever.

Sadly, the negative ones may be the actual real ones, if you allow for the possibility that many of those may be planted by competitors.

Positive reviews can be purchased by a seller or service provider from dozens of sites whose business is to create positive buzz for the client.

They have staff who sit all day writing made up reviews and post on ecommerce sites, Facebook, Twitter and whatever other social media sites are currently hot.

This used to be a hidden practice, but it is totally blatant now.....how can you believe anything you read online?  Go Daddy has commercials that tell you they will build you a website, then create a social media profile for you and get a buzz going about your product/service.......code for filling it with made up reviews, positive comments, likes, pokes or whatever. For a monthly fee, they will manage your website - ie remove any real comments that are not positive.

Tap into your own social or family circle for product reviews.....at least you know the source and can have a reasonable expectation of an honest opinion and you know their biases so can take that into account. Use known and trusted consumer reports sites - I don't believe  review sites are unbiased.

I'm very skeptical, but it serves me well.

 

Perminate Link for Where Is eBay Hiding Product Reviews?   Where Is eBay Hiding Product Reviews?

This user has validated their user name. by: Tula

Tue Jun 9 13:25:14 2015

Product reviews can be very helpful. I recently needed to replace a portable A/C unit that died after only 2 seasons. I checked reviews for different models on several different sites like Lowe's, Home Depot, Sam's, Sears, Amazon, etc...  I noted that on all of the sites there were multiple reviews about the brand of my old unit that said the same thing about its lack of durability, so I avoided that brand.

I wouldn't buy or avoid a particular item based on just a couple of reviews, but when you can see such consistency in ratings and comments across different channels, it can be helpful in deciding whether or not to make a purchase.

@RKTOYS:  That's the gospel truth. I work as a software engineer on contract and have worked at more than 50 different companies. Most of them do suffer from the management-techie disconnect. I get paid to do a project and often to give an opinion, but the managers are going to do what they want, no matter what I say or do. As the old saying goes, you can lead a horse to water, but you can't make him drink.

I used to get upset by that, but now it doesn't bother me so much. I get paid regardless, so if they choose to ignore what I tell them, it's not my fault. It's surprising how many companies waste money like that.

Perminate Link for Where Is eBay Hiding Product Reviews?   Where Is eBay Hiding Product Reviews?

by: wasteland-mechanic This user has validated their user name.

Thu Dec 1 12:16:52 2016

I came across this.

http://www.ebay.com/p/Singer-201-2-Electronic-Sewing-Mach
ine/99003373

Apparently
their brilliant programming can't tell the difference between $15 sewing motor brushes and 40 pound vintage cast iron sewing machines. "New trending at $14.99, Used trending at $245.00" - and the "reviews" are for both items. Genius!

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