Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed Feb 11 2015 22:33:14

eBay Forces Shoppers to Click to View Item Descriptions

By: Ina Steiner

Sponsored Link

When visitors click through to an eBay listing, they can see photos and structured data at the top, followed by the seller's description. eBay turned on a switch on Wednesday evening in which some visitors can no longer see the description unless they click a separate button.

According to one user, clicking the button brought up a popup box containing the description. The user then had to close the box before they could see other parts of the listing page.

A seller wrote on the eBay discussion boards that she was "heartbroken" at the way the listing page now looks for her. "I spend so much time writing descriptions and taking great pictures. Loading them to the web, writing the HTML. I'm kind of heartbroken that the listing page looks so bad now."

She continued, "I just listed 2 antiques for more than a hundred each - who the heck is going to continue buying that kind of piece when the listing page is so ugly and difficult to read?"

Another eBay user was not so polite, tweeting, "eBay now wants to hide item descriptions behind a mouse click. What the actual fuck?"

They continued to vent on Twitter, "Whoever proposed that idea, and those who saw its implemention on the site for testing, have clearly never used the site before," and added, "eBay is frustrating."

However, not all users are seeing the new feature, which appears to be a test eBay is running. We asked eBay spokesperson Ryan Moore tonight if that was the case.

See Thursday's EcommerceBytes Newflash for more details, and let us know what you think.

Comments (172) | Leave Comment | Permalink
Readers Comments

Perminate Link for eBay Forces Shoppers to Click to View Item Descriptions   eBay Forces Shoppers to Click to View Item Descriptions

by: Volvo351 This user has validated their user name.

Fri Feb 13 17:53:56 2015

A couple of hours have passed since my initial post about PreyPal [aka PayPig] logon outage.  It's still down.  Anybody see anything on this from JD's corrupt racket?  Of course you can't see anything on PreyPal 'cuz you can't even get on!

Perminate Link for eBay Forces Shoppers to Click to View Item Descriptions   eBay Forces Shoppers to Click to View Item Descriptions

by: OmiGosh This user has validated their user name.
Web Site

Fri Feb 13 18:21:54 2015

I have tried about 10 different sellers.  All of them were showing descriptions with no box to click.  Can someone post a listing number that is not showing descriptions?  Maybe it is just a matter of time until we all experience this. A few weeks ago I had a weird problem that nobody else had.  Every time I tried to log in, I had to go through the new user check .. they would text me a number to enter etc .. then it just stopped, but it happened once yesterday. It would say they don't recognize the computer I am trying to log in on.

Perminate Link for eBay Forces Shoppers to Click to View Item Descriptions   eBay Forces Shoppers to Click to View Item Descriptions

This user has validated their user name. by: Anonymous Annie

Fri Feb 13 21:06:23 2015

Could this experiment be based on the "referrer link"?

That is to say: could it be based on HOW you arrive at a particular listing?

Specifically... if you arrive at a listing from clicking Google link, it displays one way... but if you arrive at the same listing from a Bing link then it displays a different way.

Perminate Link for eBay Forces Shoppers to Click to View Item Descriptions   eBay Forces Shoppers to Click to View Item Descriptions

by: OmiGosh This user has validated their user name.

Fri Feb 13 21:16:46 2015

i just looked at a link from one I found on ebay.  Description was there.  No drop down.  I am thinking that eBay has selected people for this test market.  The way you all are describing it, it sounds to me just like using the eBay mobile app. Can't think of what my question was about but recently when talking to ebay about something they told me I should make my listing easier for people using mobile apps to view. There is NOTHING I would ever shop for using a mobile app and I am an ipad/iphone gadget addict. I hate to shop using my ipad.  This agent I was talking to was really trying to convince me that I should make my listings more viewable to mobile users .. example.  Shorten my titles.

Perminate Link for eBay Forces Shoppers to Click to View Item Descriptions   eBay Forces Shoppers to Click to View Item Descriptions

by: OmiGosh This user has validated their user name.

Fri Feb 13 21:17:28 2015

CORRECTION:  A link I found on Google.

Perminate Link for eBay Forces Shoppers to Click to View Item Descriptions   eBay Forces Shoppers to Click to View Item Descriptions

by: westonperry This user has validated their user name.

Sat Feb 14 23:58:46 2015

Just learned that clearing the cookies in my Firefox browser restored the original format.  Phew! Solves my viewing problem.

But my selling problem is still troubling.

Go to History, then Clear Recent History, check of cookies, and add duration (1 hour, 4 hours, today, all history)

Please consider calling ebay to voice your displeasure and make sure the rep notes your specific complaint(s) -- drop in traffic/sales, increase in questions that your description addresses, lack of notification before implementation of such a major change in viewing behavior...

Perminate Link for eBay Forces Shoppers to Click to View Item Descriptions   eBay Forces Shoppers to Click to View Item Descriptions

by: Maui5150 This user has validated their user name.

Sun Feb 15 10:25:46 2015

I am one of the affected users and supposedly this "testing" will go on until the 24th.

As I stated to them, sellers should be able to "opt-out" of being a forced guinea pig.  I understand how eBay is trying to "segement" their pieces into smaller chunks, but at the same time cannot think of a SINGLE case where a user would not want to see a description.  If anything it encourages a buyer to be lazy and after the fact say "I did not know"  

As someone who PAYS FEES, I should have the ability to say "DONT SCREW WITH MY LISTINGS"

Like most eBay "changes" sellers should be given the option of taking the new format or say "testing" for reduced fees, etc... but sellers should not be forced, especially when it only affects some.

Sooner I can get off eBay for good, the better.

Perminate Link for eBay Forces Shoppers to Click to View Item Descriptions   eBay Forces Shoppers to Click to View Item Descriptions

by: brokentoys19 This user has validated their user name.

Sun Feb 15 11:20:14 2015

Hoo kneads deskripshuns? Thims two mini wirds! It's a rekkin da ebay byer eggspeeriants! Pikchurs iz moar bettur. Ownly theengs need reedding iz dat ebait munny bagck gayruntee. 3 wurds!
(LOL!)

Really though, it's just a cheap trick to show increase of traffic/ time on site.  

Perminate Link for eBay Forces Shoppers to Click to View Item Descriptions   eBay Forces Shoppers to Click to View Item Descriptions

This user has validated their user name. by: bitbybit

Sun Feb 15 13:48:43 2015

Don't know if this would help but maybe if all sellers, whether in test or not, would put in seller notes on condition "See DESCRIPTION and PHOTOS for any details". Since sellers never know if they are in a test or not, buyers may actually read the description.

Perminate Link for eBay Forces Shoppers to Click to View Item Descriptions   eBay Forces Shoppers to Click to View Item Descriptions

This user has validated their user name. by: windsorbear

Mon Feb 16 00:27:58 2015

Don't know if this would have anything to do with this, or if this would help or hinder, but a few months ago, I went into my eBay account; Site Preferences; Third-Party Authorizations; and there were all sorts of things in there about "eBay tests."  I revoked them all as I did not remember asking to be a part of any of them.  Every few weeks I go back and check to see what is in there, and if it's something I'm not familiar with, I revoke it.  So far, maybe by doing this, maybe not... I haven't automatically been put into any program or test that I didn't ask to be put in.

Perminate Link for eBay Forces Shoppers to Click to View Item Descriptions   eBay Forces Shoppers to Click to View Item Descriptions

by: bb6 This user has validated their user name.

Mon Feb 16 00:40:37 2015

@shabbychick  that is common on many websites but wasn't aware they could do it on ebay. The sellers sign contracts with the manufacturer that say they can not post a price lower then a certain price. So the way around that is to post the item that says add to cart to see the price.

By the way I hate it when I look something up on ebay mobile app and have find the link for description then click on it. Hate it.

Perminate Link for eBay Forces Shoppers to Click to View Item Descriptions   eBay Forces Shoppers to Click to View Item Descriptions

by: Sierra This user has validated their user name.

Mon Feb 16 01:38:06 2015

How does hiding important information, such as the description, improve or simplify the bidding/buying process on eBay? And THEN eBay wants sellers to believe that they have our backs in case buyers complain? Seriously?

Perminate Link for eBay Forces Shoppers to Click to View Item Descriptions   eBay Forces Shoppers to Click to View Item Descriptions

by: donald This user has validated their user name.

Mon Feb 16 02:48:17 2015





when will they stop screwing the site ?



Perminate Link for eBay Forces Shoppers to Click to View Item Descriptions   eBay Forces Shoppers to Click to View Item Descriptions

by: Tiffee Jasso This user has validated their user name.

Mon Feb 16 03:22:43 2015

Ina I am one of those in the test and my sales dropped by half. A buyer can no longer see any mention of my store or categories or that I even have more items for sale unless they hunt for something to click on. Thank God I only have 3 months to go and my subscription will be up.  

Perminate Link for eBay Forces Shoppers to Click to View Item Descriptions   eBay Forces Shoppers to Click to View Item Descriptions

by: Leesantiques This user has validated their user name.

Mon Feb 16 04:54:10 2015

I see that Ebay is going to "protect" sellers by deleting any negative feedback received because an item wasn't as described.  I'ld like to know how Ebay intends to protect us from the lost bids, an outraged or at least disappointed customer who won't buy from us again, etc.

The bad feedback seems to me to be the least of the problem.  How much money is this costing us sellers???

How about Ebay sending everyone in this beta test some serious cash to make up for the lost sales and future customers!

Lee

Perminate Link for eBay Forces Shoppers to Click to View Item Descriptions   eBay Forces Shoppers to Click to View Item Descriptions

This user has validated their user name. by: Philip Cohen
Web Site

Mon Feb 16 05:47:12 2015

"I see that Ebay is going to "protect" sellers by deleting any negative feedback received because an item wasn't as described."

Yes, that's what they say; but will they actually do what they say? That is the real question ...

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid ... http://bit.ly/11F2eas

Perminate Link for eBay Forces Shoppers to Click to View Item Descriptions   eBay Forces Shoppers to Click to View Item Descriptions

by: angryllama This user has validated their user name.

Mon Feb 16 06:09:32 2015

@Leesantiques As yet ANOTHER unwilling TEST SUBJECT I need to add a few thoughts. One, yes the test is still on-going. I checked a few minutes ago and every site that I view has the Stupid Button. Two, I totally refuse to BELIEVE in the Tooth Fairy, Santa Claus OR that eBay EXEC saying that Negatives resulting from this Totally unnecessary "test" will EVER be removed or modified or even CONTEMPLATED for removal.  To get down in the weeds for a moment just HOW would a VICTIM go about DETERMINING that the STUPID TEST was the cause of any particular Negative, Neutral, or Return?  Even if one COULD get a buyer to FESS UP to NOT NOTICING or CHOOSING to IGNORE the button HOW would you also get THAT BUYER to waste an hour of THEIR VALUABLE TIME on hold trying to convince a recalcitrant Customer Service Peggy into ACTING? If they DID say they Would Act to remove the DEFECT... it would need to be Countersigned and Stamped in Triplicate by.... wait for it... Santa Claus, The Tooth Fairy AND Wenig himself.  NOT GONNA' HAPPEN.

Perminate Link for eBay Forces Shoppers to Click to View Item Descriptions   eBay Forces Shoppers to Click to View Item Descriptions

by: choochoo This user has validated their user name.

Mon Feb 16 07:58:25 2015

eBay wants to double the clicks on their web site to attract more advertisers and/or charge them higher rates.  

Perminate Link for eBay Forces Shoppers to Click to View Item Descriptions   eBay Forces Shoppers to Click to View Item Descriptions

by: funkygrrl This user has validated their user name.

Mon Feb 16 09:03:13 2015

If Ebay is going to do this, they should at least add a "Condition" description box to ALL categories.  For the life of me, I can't understand why certain categories don't have that.

Perminate Link for eBay Forces Shoppers to Click to View Item Descriptions   eBay Forces Shoppers to Click to View Item Descriptions

This user has validated their user name. by: TraderBoo

Mon Feb 16 10:00:26 2015

What were they thinking!? Most return claims are because of bad or inaccurate descriptions, which results, in many cases, with suspension of sellers. Making the description harder to read means only one thing, ebay is looking to farther more eliminating sellers.

Click to view more comments
1 2 3 4 5 6 7 8 9  [Next Page]


Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.