Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Sat Nov 14 2015 07:16:45

eBay Suffers Extended Outage

By: Ina Steiner

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eBay is suffering a major outage Saturday morning that is preventing buyers and sellers from bidding, making purchases, or completing other tasks on the site. Reports are still coming in to Down Detector, such as this one at 6:40 am: "Alot of functionality is not available. I have bids on many items; my bids don't show up. My purchase history is not there."

eBay posted a notice last evening (6:05 pm ET on Friday) to report that a problem with its checkout system had been investigated and resolved.

At 4:45 am ET this morning, it posted another notice:

"We are aware that some users are currently experiencing intermittent problems with using the website. Our teams are working to address these issues. Our highest priority is our members' trading success. We apologize for any inconvenience this interruption causes. We will share additional information with our community as it becomes available."

One reader sent an email to EcommerceBytes overnight: "I was trying to post some items on eBay this evening and after getting one up, the system went down at about 11:00pm (Pacific Time) and is still down at 01:14am.

A reader in the UK wrote at 5:40 am ET, "eBay has been down most of the morning."

Reports are also coming in to Ecommerce EKG, the first one came in at about 2 am ET.

Stay tuned, we'll keep you updated.

Update 8:23 am ET: eBay gives the all-clear in this Announcement Board post at 8:13 am ET:

November 14, 2015 | 05:13AM PST/PT
We have resolved a technical issue that was causing some customers to experience slowness or loading issues when accessing certain parts of the eBay site. This has been fully resolved and we apologize for any inconvenience that it may have caused.

However, it downplayed the severity of the issue "some users" - "slowness" - "certain parts of the eBay site."

eBay did not tell sellers how they could protect themselves and whether they could cancel auctions, which were unable to receive last-minute bids, without fear of defects and negative feedback ratings.

Update 9:00 pm: eBay posted announcements on its main Announcement Board about the outage. The first post at 1:48 pm told users the majority of technical issues had been resolved, and standard protections would apply.

In the second post at 4:20 pm, eBay explained the cause of the outage: "From 10:25 PM PT on Friday, November 13, to 6:49 AM PT on Saturday morning, November 14, eBay experienced a network connectivity issue in one of our data centers." And it outlined in detail what actions it would take in an effort to make things right for sellers who were impacted by the issue.

Comments (43) | Leave Comment | Permalink
Readers Comments

Perminate Link for eBay Suffers Extended Outage   eBay Suffers Extended Outage

by: Kaz This user has validated their user name.

Thu Nov 19 12:08:14 2015

At the risk of boring you to death, guess what ?
ANOTHER ebay.co.uk outage.
Steve Boehm should be asked to comment on how ebay will "reach-out" to sellers given the site's woeful recent performance,
The last week on ebay.co.uk has seen the following major outages:-
11 November 13.30 (all UK times)
12 November 14.05
13 November 22.55
14 November 09.00
14 November 19.00
15 November 08.05
15 November 18.05
16 November 08.30
16 November 18.30
17 November 07.25
17 November 17.25
18 November 11.10
18 November 21.15
19 November 11.45

To me that is something amounting to critical failure.
PLEASE Ina ask, ASK, ASK.

Perminate Link for eBay Suffers Extended Outage   eBay Suffers Extended Outage

by: Volvo351 This user has validated their user name.

Fri Nov 27 09:53:14 2015

@Toledo Maude

Certainly not the first time the PTB [aka mis-management] have overridden the preferences of PAYING CUSTOMERS [sellers] by changing default settings w/o any notice. GSP is the greatest thing since DSR's and they're gonna shove it down your throat. You don't know what's in your best interest so they're doing your thinking for you.

Perminate Link for eBay Suffers Extended Outage   eBay Suffers Extended Outage

by: wasteland-mechanic This user has validated their user name.

Fri Nov 27 13:16:21 2015

I love how they can't keep their website running, yet devote resources to micromanaging what my title says. I have $600,000 in sales so far but I guess feebay thinks I couldn't possibly know how to write a title.

It is a wonder their stock price doesn't "crash and burn".

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