Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue Sept 9 2014 22:08:54

Wondering What eBay Dear John Letter Looks Like?

By: Ina Steiner

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eBay sends goodbye letters to sellers it deems unworthy of selling on its marketplace. With its new Seller Performance Standards going into effect with the August 20th evaluation period, it looks like more sellers are getting these "Dear John" letters thanks in part to its new defect policy.

One recipient sent us the letter she received along with a note:

"eBay just restricted me from selling since I am now below standard under their "NEW AND IMPROVED RATING SYSTEM".

I have always been above standard prior to August 20.My heart is not broken. I have sold little on eBay since the first hack of the year. Am already in the process of moving my inventory anyway. All I will be minus is the bills.  

How do they have the audacity to grade anyone, when they are offering such a poor seller and buyer experience. The site is down more than it is up. Of course, I am sure that is beyond their control. It is because of hackers having full access of their site.

Good riddance to eBay. I will not be giving them a second thought, but will do everything in my power to spread the good word. Here is a copy of the letter they sent."

Hi XXXXX,
We want to let you know that you haven't met the minimum requirements to sell on eBay and your seller level is Below Standard in the Global, US program. As such, you won't be able to list and sell items on eBay anymore.

Selling standards are in place to ensure that sellers deliver a great customer experience to their buyers. They measure whether buyers were satisfied with your items and your customer service.

When you don't meet the minimum requirements for selling, you are creating experiences that erode confidence and drive buyers away.

If you had any active listings, they've now been ended, and any selling fees paid for those items will be credited to you.

If you've recently sold items that you still need to fulfill or ship, do so promptly. You'll still be able to see any recently sold items in My eBay, send and receive messages, and of course, buy items on eBay.

To see more details on why your seller level is Below Standard, go to your Seller Dashboard.


The fallout continues from eBay's new Defect Rate policy.

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Readers Comments

Perminate Link for Wondering What eBay Dear John Letter Looks Like?   Wondering What eBay Dear John Letter Looks Like?

by: forrosebud This user has validated their user name.

Thu Sep 11 11:31:02 2014

9/11  ''eBay Chief Technology Officer resigns • 12:10 PM'' Does Mark Carges really have to 'focus' on family matters OR did he get a Dear John Letter?

Perminate Link for Wondering What eBay Dear John Letter Looks Like?   Wondering What eBay Dear John Letter Looks Like?

by: AgendaSwallowsAll This user has validated their user name.

Thu Sep 11 11:46:56 2014

@mazelgirl

Courtesy of Wikepedia:

''Before joining eBay he worked for Bain & Company (a worldwide consulting firm based in Boston) for 20 years, starting as an associate consultant and becoming the firm's president and CEO in 1999.''

There is an interesting article about a Bain holding TOYS 'R' Us ( toysrus on ebay ) that clearly demonstrates how Bain Captital works, I believe once it is read, more will have a better understanding as to what is going on at John Donahoe & Co. ( formerly ebay )

http://www.politicususa.com/2013/04/05/mitt-romney-continues-

millions-killing-american-jobs.html
 

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This user has validated their user name. by: Ed Gadfly

Thu Sep 11 11:52:46 2014

So John, and Meg, before him are Bain people. ToysRUs gets to be a diamond top seller... And they are owned by Bain.

Like a soap opera.. go to a producer with this whole plot and they will say it is not realistic.

eBay - the Bain of Your Existence

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This user has validated their user name. by: Marie

Thu Sep 11 12:28:20 2014

Toys are us are not a Top Seller or TRS seller.  Certainly a Diamond seller.  I'm not defending them as I too think their account stats we can see are very bad.  I'm only saying they are not TRS at least not with a badge that shows.

Perminate Link for Wondering What eBay Dear John Letter Looks Like?   Wondering What eBay Dear John Letter Looks Like?

This user has validated their user name. by: shabbychick

Thu Sep 11 13:06:31 2014

Everyone feels like Carol right before they too, get the boot.
I know my letter could come at any time despite my 15 year relationship with Ebay and my 100% feedback numbering in 5000+.
I don't think I'm just being paranoid in calling to mind the wonderful quotation from Martin Niemoller after the war.
 First they came for the Socialists, and I did not speak out—
Because I was not a Socialist.

Then they came for the Trade Unionists, and I did not speak out—
Because I was not a Trade Unionist.

Then they came for the Jews, and I did not speak out—
Because I was not a Jew.

Then they came for me—and there was no one left to speak for me.

Perminate Link for Wondering What eBay Dear John Letter Looks Like?   Wondering What eBay Dear John Letter Looks Like?

This user has validated their user name. by: shabbychick

Thu Sep 11 13:20:14 2014

@JustTheFacts
I had heard about this protest on NPR but your rendition of the story was so much better and soooo very inspiring.

I wish we could have an international Ebay boycott again. I know how hard everyone tried and it was a fairly dismal failure although it did attract some media attention. This time around might be a little different.  

Perminate Link for Wondering What eBay Dear John Letter Looks Like?   Wondering What eBay Dear John Letter Looks Like?

by: AgendaSwallowsAll This user has validated their user name.

Thu Sep 11 13:22:14 2014

Wall Street Investors Dear John Letter to John Donahoe & Co. or per Ming, eBafia ''We have taken your Stock to a near 52 week low in these past few days because simply put, you are defective. However, you will still be able to view your Stock tumble and of course you are most welcome to continue buying Stock be it your own or that of an actual performer.''

Yes this may be momentary but it sure feels like justice if only for the moment.

AgendaSwallowsAll

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This user has validated their user name. by: Shop and Ship

Thu Sep 11 14:43:35 2014

@MaxMad - Yes, eBay will be a ghost town when the Chinese Sellers shift to Ali Baba. Once AliBaba gets its legs under it we'll see both Amazon and eBay take blows to their market shares. While in LA we spoke with a hydrolic mechanic who'd serviced equipment in an enormous warehouse near the docks. The manager said that they're set up to represent 10,000 Chinese merchants who bulk ship their products to LA for redistribution in the USA. I believe it, because I bought some items from a Chinese eBay Seller that mysteriously appeared with a USPS tracking number from Southern California. ''Return Shipping'' and ''Delivery Time'' won't remain long as market place advantages for eBay USA or Amazon.  

Perminate Link for Wondering What eBay Dear John Letter Looks Like?   Wondering What eBay Dear John Letter Looks Like?

by: corpuschristi1956 This user has validated their user name.

Thu Sep 11 14:50:16 2014

While marketplace sales on Amazon soar in August, eBay’s sales falter
Here is the article:

http://www.internetretailer.com/2014/09/10/while-marke
tplace-sales-amazon-soar-ebays-sales-falter?bro_mid=48971225&bro_rid=0bc103e80000000000000000000004f0fdb1

Perminate Link for Wondering What eBay Dear John Letter Looks Like?   Wondering What eBay Dear John Letter Looks Like?

by: Xander This user has validated their user name.

Thu Sep 11 15:03:35 2014

Just the facts-
Thank you for sharing that story, an excellent example of what can be done when people bond together towards a common goal.

Ebay certainly is bleeding out in the typical Bain fashion.

It could be stopped but would require immediate action. If a large number of users, (buyers and sellers) were to stop using ebay and took their business elsewhere, they would feel the pinch.

A lot of users have abandoned ebay and more will continue. If only there was a way to make this happen quicker, ebay management would be forced to change their tune.

Personally, I would not go back even if they promised to bring balance back to ebay. eCommerce has changed too much this past few years, it's too late to bring back what once was but they could certainly make it better than it is today so more independent sellers could help support their families.

It's sad to see so many people struggling these past number of years. Corporate greed has devastated so many families, it nothing less than criminal.
CEO's make billions while people can barely make enough to supply healthy food for their families.

In regards to getting the boot from ebay. It's easier to be the dumper than the dumpee. Being the dumee can cause undeserved emotional discomfort. Why wait for that to happen when you can leave on your own terms?

Get out there and build your brand somewhere where they appreciate having you.

Vote with your feet!

Perminate Link for Wondering What eBay Dear John Letter Looks Like?   Wondering What eBay Dear John Letter Looks Like?

by: maxmad This user has validated their user name.

Thu Sep 11 15:10:59 2014

Well the investors are finally speaking, ebay stock, dropping like a brick, way DOWN,

Investors are expecting Apple Pay,  to put a serious Dent in  Payal earnings, and in combination with eBay's new Advertising sending buyers to other venues, plus their treatment of customers, ebay is currently in a free fall to it's death.

Other then the morons running ebay, and a handful of kool-aid drinking cheerleaders, Anyone with half a brain cell can see the writing on the wall,

What a laugh



I  

 

Perminate Link for Wondering What eBay Dear John Letter Looks Like?   Wondering What eBay Dear John Letter Looks Like?

This user has validated their user name. by: Philip Cohen
Web Site

Thu Sep 11 19:55:24 2014

Apple Pay won't put a dent in PayPal's earnings; Apple Pay is unlikely to put a dent in anyone's earings; they are just another middleman, like "PreyPal", riding on the back of the banks' payments systems ...

Retail Payments (and Apple/PayPal)—The Reality ... http://bit.ly/1nSA1Zl

Perminate Link for Wondering What eBay Dear John Letter Looks Like?   Wondering What eBay Dear John Letter Looks Like?

This user has validated their user name. by: bitbybit

Fri Sep 12 00:12:11 2014

Shares of eBay Inc. (EBAY_)  are down by 1.73% in pre-market trading on Wednesday, following a ratings downgrade to "neutral" from "overweight" at Piper Jaffray

Neutral is counted as a Negative because it is not a positive. How does it feel JD? So glad the words are coming back to bite you.  

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by: sundance This user has validated their user name.

Fri Sep 12 03:16:39 2014

Yet another reason I no longer sell on eBay.  Feel sad for those sellers going through all this.

Perminate Link for Wondering What eBay Dear John Letter Looks Like?   Wondering What eBay Dear John Letter Looks Like?

by: FREDDY This user has validated their user name.

Fri Sep 12 06:50:29 2014

Neutral is counted as a Negative because it is not a positive. How does it feel JD? So glad the words are coming back to bite you.  

No truer words spoken bitbybit.

Perminate Link for Wondering What eBay Dear John Letter Looks Like?   Wondering What eBay Dear John Letter Looks Like?

by: Massachusets Howler This user has validated their user name.

Fri Sep 12 13:48:02 2014

Another FALSE rumor buoys ebay stock.
If it were not for these 2 RUMORS inside of 7 days, ebay would be at $46 or LOWER and they know it.
Where is the SEC- 2 false rumors in 1 week to buoy the stock price.

MB

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by: Noway1 This user has validated their user name.

Wed Sep 17 08:34:39 2014

eBay also shut us down.
USPS was not updating tracking and taking extremely long to deliver shipments.  All labels were printed thru eBay so tracking was automatically uploaded. Customers opened cases because of this. We sent the customers more products for the ones that did not get delivered but eBay told us that they only look at the first tracking number not the second to determine if we fulfilled our requirements as a seller. We ship hundreds of orders each month and this was a minimal number of cases compared to the orders shipped. Obviously for USPS they lose or delay so many packages but compared to the volume they send it's acceptable.
eBay said if they reinstate the account we should look at using a different shipping company other than USPS to ship.
Who are they to tell a business how or with who they should ship and at the same time they make USPS the default shipping service.
If the account is not reinstated we will just file a lawsuit.

Perminate Link for Wondering What eBay Dear John Letter Looks Like?   Wondering What eBay Dear John Letter Looks Like?

This user has validated their user name. by: eBankrupted

Sat Sep 20 04:38:05 2014

People please calm down. Once you understand that Alibaba will either buy or destroy ebay completely, you will know why US sellers are done. They can't afford the accounting staff for the Government relations of auditing YOU for the upcoming internet sales tax, and even basic income tax now.

China doesn't pay taxes in the U.S., so its a much simpler business model for ebay... whoops; exempt! no wasted time for ebay to audit them.

I am excited to see the California Chinese dumping warehouses with a Prop 65 warning on all Chinese packages, and better yet; the ebay executives slowing dying from the cancer causing chemicals they imported into their warehouses.

Alibaba just owned the ho today. Enjoy the moment. Now he's the red-headed-step-child who gets abused.

Thanks for reading. Ebay sellers must go back to their PTSD cubicals now.

o b e y, or be invisible.

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